- API Edition 1
- Acd
- AgentGetStatusStream
- AgentGetStatus
- AgentGetConnectedParty
- ManagerAgentGetConnectedParty
- AgentIntercom
- AgentIntercomAccept
- AgentIntercomReject
- AgentIntercomCancel
- DialManualPrepare
- DialManualCancel
- DialPreviewPrepare
- AgentPause
- AgentSetReady
- AgentGUIBusy
- ReportAgentSessionEvent
- CallerRequeue
- AgentDisconnect
- TransferWarmToOutboundCancel
- TransferWarmToAgentCancel
- TransferWarmToOutboundApprove
- TransferWarmToAgentApprove
- CallerSendToVoicemail
- AgentInviteTransferCallerToConference
- AgentMonitorCalls
- TransferColdToOutbound
- TransferColdToAgent
- TransferWarmToOutboundStart
- CreateWarmOutboundTransferMember
- RemoveTransferMember
- TransferWarmToAgentStart
- AgentGetCallFromHold
- AgentGetSpecificCallFromHold
- ACDGetAllAgentsStatuses
- AgentPutCallOnHold
- AgentReceiveMessage
- AgentPBXApproveCall
- AgentPBXRejectCall
- GetCallerLostPeer
- CallerGetRawEvent
- PeerAgentWithCaller
- HoldTransferMember
- UnholdTransferMember
- GetAgentCallCounts
- WarmCallerTransferStart
- WarmCallerTransferCancel
- WarmCallerTransferApprove
- PlaySoundboardEntity
- StopSoundboardEntity
- UpdateAgentSkills
- PlayDTMF
- AgentMute
- AgentUnmute
- StartSecureForm
- CollectSecureFormField
- ResetSecureFormField
- AcceptSecureFormField
- ProcessSecureForm
- FinishSecureFormHandling
- PopulateWorkflowFields
- ValidateField
- AgentSmith
- AgentTrainingService
- AgentTrainingSupportService
- Ana
- GetSpecifiedVisualizations
- RegisterAccount
- SetWeeks
- SetDefaultTimeFilter
- SetDefaultDashboard
- GetAccount
- GetSpecifiedAccount
- GetAuthorizedAnalyticsLink
- GenerateMonthlyBilling
- GetTimeZone
- SetTimeZone
- CopyDashViz
- GetSpecifiedBillingSummary
- GetBillingSummary
- EnableCustomReports
- DisableCustomReports
- MakeAdoptable
- MakeUnadoptable
- AdoptAnaAccount
- DisownAnaAccount
- GetAccessibleClients
- GetFamily
- GetAllowedDataVisibility
- GetCurrentDataVisibility
- GetIndicesVisibility
- GetAuditableDataVisibility
- GetOrganizationNames
- GenerateVizDataById
- GetClientStatus
- ReloadClientData
- ListVisualizationsLegacy
- Asm
- AsmApi
- AsmService
- AuthConnectionService
- Billing
- BillingService
- CommitBillingPlan
- CommitDefaultBillingPlan
- CreateBillingPlan
- CreateDefaultBillingPlan
- CreateDefaultRateDefinition
- CreateInvoice
- CreateRateDefinition
- DeleteBillingPlan
- DeleteDefaultBillingPlan
- DeleteDefaultRateDefinition
- DeleteInvoice
- DeleteRateDefinition
- DuplicateBillingPlan
- DuplicateDefaultBillingPlan
- ExportInvoice
- GetActiveBillingPlan
- GetBillingPlan
- GetBillingPlanHistory
- GetInvoice
- GetRateDefinition
- ListBillingPlans
- ListInvoices
- ListRateDefinitions
- UpdateBillingPlan
- UpdateDefaultBillingPlan
- UpdateDefaultRateDefinition
- UpdateInvoice
- UpdateRateDefinition
- CreateDefaultRateDefinition
- CreateDefaultRateDefinitions
- CreateRateDefinition
- CreateRateDefinitions
- DeleteDefaultRateDefinition
- DeleteDefaultRateDefinitions
- DeleteRateDefinition
- DeleteRateDefinitions
- ExportInvoice
- GetRateDefinition
- GetRateHistory
- ListActiveRateDefinitions
- ListRateDefinitions
- UpdateDefaultRateDefinition
- UpdateRateDefinition
- ListProducts
- ApplyBillingPlanDraft
- CreateBillingPlan
- DeleteBillingPlan
- GetBillingPlan
- ListBillingPlans
- UpdateBillingPlan
- ApplyDefaultBillingPlanDraft
- CreateDefaultBillingPlan
- DeleteDefaultBillingPlan
- GetDefaultBillingPlan
- ListDefaultBillingPlans
- UpdateDefaultBillingPlan
- CreateRateDefinition
- DeleteRateDefinition
- GetRateDefinition
- ListRateDefinitions
- UpdateRateDefinition
- CreateDefaultRateDefinition
- DeleteDefaultRateDefinition
- GetDefaultRateDefinition
- ListDefaultRateDefinitions
- UpdateDefaultRateDefinition
- ExportInvoice
- ApplyBillingPlanDraft
- CloneBillingPlan
- CreateBillingPlan
- DeleteBillingPlan
- GetBillingPlan
- ListBillingPlans
- UpdateBillingPlan
- ApplyDefaultBillingPlanDraft
- CloneDefaultBillingPlan
- CreateDefaultBillingPlan
- DeleteDefaultBillingPlan
- GetDefaultBillingPlan
- ListDefaultBillingPlans
- UpdateDefaultBillingPlan
- CreateRateDefinition
- DeleteRateDefinition
- GetRateDefinition
- ListRateDefinitions
- UpdateRateDefinition
- CreateDefaultRateDefinition
- DeleteDefaultRateDefinition
- GetDefaultRateDefinition
- ListDefaultRateDefinitions
- UpdateDefaultRateDefinition
- CreateMatchingRule
- DeleteMatchingRule
- GetMatchingRule
- ListMatchingRules
- UpdateMatchingRule
- CreateBillingTag
- DeleteBillingTag
- GetBillingTag
- ListBillingTags
- UpdateBillingTag
- ExportInvoice
- BIReportGeneratorService
- BusinessHoursService
- CallMonitorService
- CallQueue
- DequeuePreviewRecordOrCall
- EnqueuePreviewRecord
- DequeueScrubbedCallForPreviewRecord
- ClearPreviewRecordReturnQueue
- EnqueuePreviewDialCall
- ClearManualDialQueue
- ProcessManualDialCall
- DequeueCallForManualApproval
- EnqueueManuallyApprovedCall
- EnqueueManuallyRejectedCall
- RequeueManuallyApprovedCall
- EnqueueManuallyApprovedSms
- EnqueueManuallyRejectedSms
- RequeueManuallyApprovedSms
- DequeueSmsMamForManualApproval
- DequeuePreviewRecordOrCall
- EnqueuePreviewRecord
- DequeueScrubbedCallForPreviewRecord
- ClearPreviewRecordReturnQueue
- EnqueuePreviewDialCall
- ClearManualDialQueue
- ProcessManualDialCall
- DequeueCallForManualApproval
- EnqueueManuallyApprovedCall
- EnqueueManuallyRejectedCall
- RequeueManuallyApprovedCall
- EnqueueManuallyApprovedSms
- EnqueueManuallyRejectedSms
- RequeueManuallyApprovedSms
- DequeueSmsMamForManualApproval
- CBS
- Cfg
- ClassifierFileTemplates
- Compliance
- RuleAutoComplete
- CheckRuleSet
- AssignRuleSet
- ListRuleSets
- GetRuleSet
- GetRuleSetByName
- CreateRuleSet
- RenameRuleSet
- EnableRuleSet
- DisableRuleSet
- CreateScrubList
- UpdateScrubList
- AddScrubListEntries
- UpdateScrubEntry
- DeleteScrubListEntries
- DeleteAllListEntries
- GetScrubList
- DeleteScrubList
- GetDefaultRules
- GetScrubLists
- SearchScrubList
- GetScrubListUploadUrl
- ProcessScrubListUpload
- ScrubListDownload
- ProcessScrubListDeleteUpload
- ScrubListDelete
- ExportScrubList
- PurgeScrubList
- CreateScenario
- UpdateScenario
- DeleteScenario
- RunAssignedScenarios
- ListAllScenarios
- ListUnassignedScenarios
- ListAssignedRuleSets
- ListAssignedScenarios
- AssignScenario
- UnassignScenario
- EnableScenario
- DisableScenario
- GetFieldNames
- GetResultDescriptions
- CreateConsentProfile
- CreateConsent
- GetConsentProfile
- GetConsent
- GetConsentByProfileAndContent
- GetConsentByContent
- SearchConsentByContent
- UpdateConsent
- ExpireConsent
- RevokeConsent
- DeleteConsent
- ProcessConsentListDeleteUpload
- ConsentListDownload
- EnableConsentProfile
- DisableConsentProfile
- ListConsentProfiles
- GetConsentUploadUrl
- ProcessConsentUpload
- ExportConsentList
- ListConsentTopics
- GetConsentTopic
- CreateConsentTopic
- DeleteConsentTopic
- UpdateConsentTopic
- ProcessOutboundCall
- QueryHolidays
- GetScenario
- ContactManager
- Dashboards
- DeliveryApi
- CreateTransferConfig
- ListTransferConfigs
- ListTransferConfigsByCredentialID
- UpdateTransferConfig
- DeleteTransferConfig
- GetTransferConfig
- GetTransferConfigByName
- ListHistory
- ListHistoryByTransferConfig
- ListCredentials
- GetCredential
- CreateCredential
- DeleteCredential
- UpdateCredential
- CreateDeliveryDefinition
- DeleteDeliveryDefinition
- GetDeliveryDefinition
- GetDeliveryDefinitionByName
- ListDeliveryDefinitions
- ListDeliveryDefinitionsByCredentialID
- UpdateDeliveryDefinition
- CreateEncryption
- DeleteEncryption
- GetEncryption
- ListEncryptions
- UpdateEncryption
- ListSMSNumbers
- TriggerDemoOutboundDelivery
- ExileCertificateManagerService
- ExplorerService
- FTS
- FtsApi
- GenericFinviService
- GhostNotifierApi
- HuntGroupsService
- ListHuntGroupExileLinks
- CopyHuntGroupExileLink
- UpdateHuntGroupExileLinks
- ListHuntGroupAgentTriggers
- CopyHuntGroupAgentTrigger
- UpdateHuntGroupAgentTriggers
- CopyHuntGroupToOrganization
- AdminCopyHuntGroupToOrganization
- AdminListHuntGroups
- ListAgentScripts
- CreateAgentClientInfoDisplayTemplate
- UpdateAgentClientInfoDisplayTemplate
- GetAgentClientInfoDisplayTemplate
- ListAgentClientInfoDisplayTemplates
- DeleteAgentClientInfoDisplayTemplate
- AssignAgentClientInfoDisplayTemplateToHuntGroups
- UnassignAgentClientInfoDisplayTemplateFromHuntGroups
- IdpService
- Insights
- CreateInsight
- ListInsights
- ListInsightsStream
- ListOrgInsights
- UpdateInsight
- DeleteInsight
- GetInsight
- CreateCommonsInsight
- UpdateCommonsInsight
- DeleteCommonsInsight
- GetVfsSchema
- ListVfses
- ListVfsSchemas
- PublishInsight
- CreateOutputConfiguration
- ListOutputConfigurations
- UpdateOutputConfiguration
- DeleteOutputConfiguration
- GetOutputConfiguration
- SetDefaultOutputConfiguration
- GetDefaultOutputConfiguration
- InstantDataService
- Integrations
- Process
- GetIntegrationTransaction
- GetIntegrationTransactionReport
- GetIntegrationTransactionReportData
- SearchPastTransactions
- GetAggregatedMetadata
- GetPortalLinksByDateRange
- CreateIntegrationConfig
- GetIntegrationConfig
- UpdateIntegrationConfig
- DeleteIntegrationConfig
- ListIntegrations
- ListIntegrationsForOrg
- ListIntegrationConfigNames
- ListJourneyConfigs
- ListNonJourneyConfigs
- CreatePortalConfig
- ListPortalConfigs
- UpdatePortalConfig
- GetPortalConfig
- DeletePortalConfig
- UpdatePortalLogo
- GetPortalLogo
- CreatePaymentPortalLinks
- Summary
- ListIntegrationTemplatesByConfig
- CallEpicPatient
- HangUpEpicPatientCall
- GenerateEpicKeyPairs
- PopulateIntegrationLink
- ProcessWorkflow
- InsertPrivateField
- CalculateFees
- GetIntegrationSettings
- UpsertIntegrationSettings
- DeliverReceipt
- IntegrationsPublic
- LabelsService
- Learn
- Exist
- Content
- ExportMany
- SearchContent
- ListSearchResults
- Standalone
- ContentEditorData
- Update
- StoreStaticImage
- UploadDynamicScreenshot
- DeleteStandalone
- Snippet
- DeleteLearnPages
- CreateEditVersion
- PublishVersion
- ContentByVersion
- UpdateByVersion
- ListSearchResultsByVersion
- ReviewFileVersions
- ReviewVersion
- ExportManyStream
- ListVersions
- ReviewVersionStream
- DeleteVersion
- UploadStaticImage
- GetUpdateUrl
- AdvancedSearch
- Projects
- LMS
- GetPublicKeyPOST
- CreateFileTemplatePOST
- ListFileTemplatesPOST
- UpdateFileTemplatePOST
- DeleteFileTemplatePOST
- GetFileTemplatePOST
- CreateFieldPOST
- ListFieldsPOST
- GetFieldPOST
- UpdateFieldPOST
- DeleteFieldDELETE
- ListAvailableFieldsByElementIdPOST
- ListFieldsForElementPOST
- ListAutocompleteFieldsPOST
- ListCampaignLinksPOST
- PeekListPOST
- GetHistoryPOST
- CreateElementPOST
- ListElementsPOST
- GetElementPOST
- UpdateElementPOST
- DeleteElementDELETE
- CopyPipelineUpstreamPOST
- CopyPipelineDownstreamPOST
- ProcessElementPOST
- GetAvailableFieldsPOST
- ListNewEventsPOST
- ViewQueuePOST
- AutocompletePOST
- GetComplianceScrubListsPOST
- FindFieldUsagesPOST
- FindInvalidElementsPOST
- CreateCollectionPOST
- GetCollectionPOST
- UpdateCollectionPOST
- RetypeCollectionPOST
- DeleteCollectionPOST
- ListCollectionsPOST
- ResetCollectionPOST
- AddCollectionEntryPOST
- DeleteCollectionEntryPOST
- UpdateCollectionEntryPOST
- StreamCollectionPOST
- SearchCollectionsPaginatedPOST
- GetCollectionEntriesPOST
- CreateCjsSearchDefinitionPOST
- GetCjsSearchDefinitionPOST
- UpdateCjsSearchDefinitionPOST
- DeleteCjsSearchDefinitionPOST
- ListCjsSearchDefinitionsPOST
- ExecuteCjsSearchDefinitionPOST
- GetCjsSecureSearchCriteriaPOST
- CreateCjsSecureSearchCriteriaPOST
- UpdateCjsSecureSearchCriteriaPOST
- SampleEndpointPOST
- GetAvailableEHRFieldsPOST
- GetQueuedEventsStatusByElementIdPOST
- ListPoolsPOST
- CreatePipelineCanvasPOST
- ListPipelineCanvasesPOST
- UpdatePipelineCanvasPOST
- DeletePipelineCanvasPOST
- GetPipelineCanvasPOST
- GetPipelineCanvasEventsPOST
- DeleteFileTemplatePOST
- GetFileTemplatePOST
- ListFileTemplatesPOST
- ParseFileTemplatePOST
- UpdateFileTemplatePOST
- ProcessListPOST
- StreamListPOST
- NewsroomAPI
- CreateNewsArticle
- ListNewsArticles
- GetNewsArticleById
- UpdateNewsArticle
- CreatePublishedArticle
- ListPublishedArticles
- GetPublishedArticleById
- UserActivity
- GetNewsForUser
- StoreNewsArticleImage
- ListImagesForNewsArticle
- UploadNewsArticleImage
- CreateClientArticle
- UpdateClientArticle
- ListClientArticles
- CreatePublishedClientArticle
- GetPublishedClientArticleById
- StoreClientArticleImage
- ListImagesForClientArticle
- UploadClientArticleImage
- ListPublishedClientArticles
- GetClientArticleById
- Notifier
- OauthService
- ObservedHolidaysService
- OmniApi
- ArchiveCampaign
- CreateCampaign
- GetCampaignById
- PauseCampaign
- ResumeCampaign
- UpdateCampaign
- UpdateCampaignPacingSpeed
- SendOmniMessage
- ManagerSendOmniMessage
- CreateDisposition
- DeleteDisposition
- ListDispositions
- UpdateDisposition
- ListCustomUnsubscribeLinks
- CreateCustomUnsubscribeLink
- UpdateCustomUnsubscribeLink
- DeleteCustomUnsubscribeLink
- ListCampaigns
- ManagerListMessages
- ListMessages
- ManagerListConversations
- ListContactLists
- GetAvailableHeaders
- GetOmniExchangeElements
- GetFieldsForElement
- ApproveTask
- GetNextQueuedTask
- GetTask
- ListTasks
- RejectTask
- RequeueTask
- CreateConnectedInbox
- DeleteConnectedInboxBySid
- GetConnectedInboxBySid
- PerformSendgridAccountChecks
- ListConnectedInboxes
- TestConnectedInbox
- UpdateConnectedInbox
- CreateVerifiedEmail
- DeleteVerifiedEmail
- GetVerifiedEmailBySid
- ListVerifiedEmails
- ResendVerifiedEmail
- UpdateVerifiedEmail
- GetPendingGoogleXOAuth2Data
- SendEmailNotification
- SendFeedbackEmail
- GetOmniAttachment
- CreateTasks
- CreateSignature
- DeleteSignature
- ListSignatures
- UpdateSignature
- SuggestResponse
- CreateProject
- ListProjects
- EditProjectById
- CloseProjectById
- GetProjectById
- CreateCannedMessage
- ListCannedMessages
- UpdateCannedMessage
- GetCannedMessageById
- DeleteCannedMessageById
- CreateCannedMessageGroup
- ListCannedMessageGroups
- UpdateCannedMessageGroup
- DeleteCannedMessageGroup
- ListCannedMessagesByGroupId
- GetCannedMessageGroupById
- ListUserSkills
- ListWhatsAppNumbers
- CreateWhatsAppNumber
- UpdateWhatsAppNumber
- CreateManualTask
- Org
- RegisterOrganization
- ConvertOrgToManual
- UpdateOrganization
- ArchiveOrganization
- UnArchiveOrganization
- ListArchivedOrganizations
- GetOrganizationProfile
- GetOrganizationProfileById
- ListOrganizationDescriptions
- ListRegionalOrganizations
- UpdateP3OwningOrg
- GetP3OwningOrg
- ListOrganizationUserDescriptions
- AdminListUserDescriptions
- ListUserDescriptions
- GetUserDirectory
- GetRegions
- GetMyUserDetails
- GetUserDetails
- AdminGetUserDetails
- GetAgentUsers
- GetAgentSettings
- GetAgentProfileGroup
- UpdateAgentProfileGroup
- CreateAgentProfileGroup
- ListAgentProfileGroups
- DeleteAgentProfileGroup
- AssignAgentProfileGroups
- UpdateUser
- UpdateMyUser
- UpdateUserCallerId
- CreateUser
- CreateUserByOrgId
- CreateDelegatedUser
- UpdateUserPassword
- UpdateMyUserPassword
- UpdateUserPasswordByOrgId
- ResetUserRequirePasswordReset
- GetUserPasswordResetLink
- GetMyUserPasswordResetLink
- GetUserPasswordResetLinkByOrgId
- GetUserEmailVerified
- GetUserEmailVerifiedByOrgId
- SendUserVerificationEmailByOrgId
- SendUserVerificationEmail
- ManualUserEmailVerificationByOrgId
- ManualUserEmailVerification
- GetTempUserToken
- GetTempUserTokenByUserId
- GetCountriesList
- GetAdminClientPreferences
- UpdateAdminClientPreferences
- GetPermissions
- RevokeAccountOwnerPermissionFromUser
- UpdateUserDisabled
- UpdateUserDisabledByOrgId
- UpdateBulkUsersDisabled
- GetOrgBillingSettingsByOrgId
- GetOrgBillingSettings
- SetOrgBillingSettings
- AddOrgBillingOverride
- RemoveOrgBillingOverride
- GetSystemDefaultBillingRates
- ListPermissionGroupsByOrgId
- ListPermissionGroups
- CreatePermissionGroup
- UpdatePermissionGroup
- DeletePermissionGroup
- AssignUserToAccountOwnerPermissionGroup
- AssignUserPermissionGroup
- AssignUsersPermissionGroup
- UpdateUserNeoPermissionGroups
- RevokeUserPermissionGroup
- RevokeUsersPermissionGroup
- InitDefaultPermissionGroups
- AddPermissionToAccountOwnerPermissionGroup
- RevokePermissionToAccountOwnerPermissionGroup
- AddPermissionToOrgDefaultGroup
- RemovePermissionFromOrgDefaultGroup
- GetOrgDefaultSuperUserGroup
- ListP3PermissionGroupsByOrgId
- ListP3PermissionGroups
- AddUserRegion
- RemoveUserRegion
- CreateP3PermissionGroup
- UpdateP3PermissionGroupByOrgId
- UpdateP3PermissionGroup
- DeleteP3PermissionGroup
- AssignUsersP3PermissionGroup
- AddLoginToUser
- RevokeUsersP3PermissionGroup
- GetContactPreferences
- UpdateContactPreferences
- GetCompliancePreferences
- UpdateCompliancePreferences
- GetAgentPreferences
- UpdateAgentPreferences
- GetOrganizationPreferences
- UpdateOrganizationPreferences
- GetSchedulePreferences
- UpdateSchedulePreferences
- GetBusinessPreferences
- UpdateBusinessPreferences
- GetEndOfDayPreferences
- UpdateEndOfDayPreferences
- GetReportFilterPreferences
- UpdateReportFilterPreferences
- GetPhonePreferences
- UpdatePhonePreferences
- GetDashboardGeneralPreferences
- UpdateDashboardGeneralPreferences
- GetWebhookPreferences
- UpdateWebhookPreferences
- GetBroadcastPreferences
- UpdateBroadcastPreferences
- GetAuthenticationPreferences
- UpdateAuthenticationPreferences
- GetRecordingPreferences
- UpdateRecordingPreferences
- GetDashboardQueuePreferences
- UpdateDashboardQueuePreferences
- GetAgentQuickViewPreferences
- GetVoiceAnalyticsPreferences
- UpdateVoiceAnalyticsPreferences
- UpdateVoiceAnalyticsPreferencesEnabled
- GetScorecardsPreferences
- UpdateScorecardsPreferences
- GetEmailSmsPreferences
- UpdateEmailSmsPreferences
- EditAgentQuickViewPreferences
- EditBackofficeThemePreference
- GetBackofficeThemePreference
- AcceptLinkbackRecordingTerms
- LinkbackUpdateBroadcastTemplates
- RecordEmailUnsubscribeAcknowledgement
- ClearEmailUnsubscribeAcknowledgement
- CreateWebLinkTemplate
- ListWebLinkTemplates
- GetWebLinkTemplate
- UpdateWebLinkTemplate
- DeleteWebLinkTemplate
- CreateAgentTriggerTemplate
- ListAgentTriggerTemplates
- GetAgentTriggerTemplate
- UpdateAgentTriggerTemplate
- DeleteAgentTriggerTemplate
- CreateClientInfoDisplayTemplate
- ListClientInfoDisplayTemplates
- UpdateClientInfoDisplayTemplate
- DeleteClientInfoDisplayTemplate
- GetClientInfoDisplayTemplate
- ListAgentPauseCodes
- CreateAgentPauseCode
- UpdateAgentPauseCode
- DeleteAgentPauseCode
- ListCustomReportFilters
- CreateCustomReportFilter
- UpdateCustomReportFilter
- DeleteCustomReportFilter
- ListAgentResponseGroups
- ListLastTemplateElements
- ListQueueConfigsByOrgId
- DeleteQueueConfig
- GetQueueConfig
- CreateQueueConfig
- UpdateQueueConfig
- CopyQueueConfig
- GetAllQueueConfigSounds
- GetQueueConfigSound
- SetQueueConfigSound
- SetAllQueueConfigSoundsFromSource
- GetUserBlocked
- UnblockUser
- ListP3UnMigratedUsers
- MigrateP3User
- UpdateP3UserName
- ListOwnedUsers
- ListOwnedOrgsByOrgId
- ListOwnedOrgs
- RemoveLoginStrikes
- RemoveUserLoginStrikes
- ListLoginHistory
- UpdateP3UserSids
- CreateAuthConnection
- GetAuthConnectionSettings
- UpdateAuthConnectionSettings
- DeleteAuthConnection
- GetUserSubscription
- GetMyUserSubscription
- AddUserSubscription
- AddMyUserSubscription
- RemoveUserSubscription
- RemoveMyUserSubscription
- UpdateUserSubscription
- UpdateMyUserSubscription
- ListUserSubscriptions
- ListMyUserSubscriptions
- ListOrgSubscriptions
- GetSystemEnvironmentDetails
- ListAgentStatisticsTemplates
- CreateAgentStatisticsTemplate
- UpdateAgentStatisticsTemplate
- DeleteAgentStatisticsTemplate
- CreateOrganization
- GetOrganization
- GetOrganizationById
- UpdateOrganization
- ArchiveOrganization
- UnArchiveOrganization
- ListAllOrganizationsGlobally
- ListOrganizationsByRegion
- ListArchivedOrganizations
- ConvertOrgToManual
- ListOwnedOrgs
- GetOrganizationPreferences
- UpdateOrganizationPreferences
- GetAgentPreferences
- UpdateAgentPreferences
- GetContactPreferences
- UpdateContactPreferences
- GetAuthenticationPreferences
- UpdateAuthenticationPreferences
- GetWebhookPreferences
- UpdateWebhookPreferences
- GetDashboardGeneralPreferences
- UpdateDashboardGeneralPreferences
- GetDashboardQueuePreferences
- UpdateDashboardQueuePreferences
- GetPhonePreferences
- UpdatePhonePreferences
- GetCompliancePreferences
- UpdateCompliancePreferences
- GetBroadcastPreferences
- UpdateBroadcastPreferences
- GetSchedulePreferences
- UpdateSchedulePreferences
- GetEmailSmsPreferences
- UpdateEmailSmsPreferences
- GetBusinessPreferences
- UpdateBusinessPreferences
- UpdateAdminBusinessPreferences
- GetScorecardsPreferences
- UpdateScorecardsPreferences
- GetVoiceAnalyticsPreferences
- ListVoiceAnalyticsPreferences
- UpdateVoiceAnalyticsPreferences
- GetEndOfDayPreferences
- UpdateEndOfDayPreferences
- GetReportFilterPreferences
- UpdateReportFilterPreferences
- GetRecordingPreferences
- UpdateRecordingPreferences
- GetAdminClientPreferences
- UpdateAdminClientPreferences
- AcceptLinkbackRecordingTerms
- LinkbackUpdateBroadcastTemplates
- RecordEmailUnsubscribeAcknowledgement
- ClearEmailUnsubscribeAcknowledgement
- ListBusinessHours
- GetBusinessHours
- SetBusinessHours
- AddIntervalToBusinessHours
- RemoveIntervalFromBusinessHours
- UpdateBusinessHoursInfo
- DeleteBusinessHours
- EvaluateBusinessHours
- CreateUser
- CreateDelegatedUser
- GetMyUser
- GetUser
- GetUserByOrgId
- ListAgents
- ListPublicUsers
- ListUsers
- ListUsersByOrgId
- ListUsersByRegion
- UpdateMyUser
- UpdateUser
- UpdateUserLabels
- UpdateUserCallerId
- UpdateUserDisabled
- UpdateUserDisabledByOrgId
- GetMyUserPasswordResetLink
- GetUserPasswordResetLink
- GetUserPasswordResetLinkByOrgId
- CreatePasswordResetLink
- CreatePasswordResetLinkByOrgId
- GetUserLoginInfo
- GetUserEmailVerified
- GetUserEmailVerifiedByOrgId
- ResetMyPassword
- ResetUserPassword
- ResetUserPasswordByOrgId
- SendUserEmailVerification
- SendUserEmailVerificationByOrgId
- SendPasswordReset
- SendPasswordResetByOrgId
- GetUserSessionData
- GetAgentProfileGroup
- ListAgentProfileGroups
- UpdateAgentProfileGroup
- CreateAgentProfileGroup
- DeleteAgentProfileGroup
- AssignAgentProfileGroups
- AddUserSubscription
- AddUserSubscriptionByUserId
- GetUserSubscription
- GetUserSubscriptionByUserId
- UpdateUserSubscription
- UpdateUserSubscriptionByUserId
- RemoveUserSubscription
- RemoveUserSubscriptionByUserId
- ListUserSubscriptions
- ListUserSubscriptionsByUserId
- ListOrgSubscriptions
- CreateAuthToken
- CreateAuthTokenByUserId
- ListAuthTokens
- ListAuthTokensByUserId
- SetAuthTokenExpiration
- SetAuthTokenExpirationByUserId
- DeleteAuthToken
- DeleteAuthTokenByUserId
- GetHuntGroupSettings
- UpdateHuntGroupSettings
- CreateHuntGroup
- UpdateHuntGroupGeneralDetails
- DeleteHuntGroup
- GetHuntGroupDetails
- ListCallerIdBuckets
- GetDataDipTemplate
- ListDataDipTemplates
- CreateDataDipTemplate
- UpdateDataDipTemplate
- DeleteDataDipTemplate
- CopyDataDipTemplate
- CopyDataDipTemplateToOrganization
- ListBroadcastTemplateGeneralDetails
- ListAgentResponseAutoRules
- CreateAgentResponseAutoRules
- UpdateAgentResponseAutoRules
- DeleteAgentResponseAutoRules
- ListHuntGroupWebLinks
- CopyHuntGroupWebLink
- UpdateHuntGroupWebLinks
- ListHuntGroupIntegrationLinks
- CopyHuntGroupIntegrationLink
- UpdateHuntGroupIntegrationLinks
- GetHuntGroupClientInfoDisplayTemplate
- CreateHuntGroupClientInfoDisplayTemplate
- UpdateHuntGroupClientInfoDisplayTemplate
- DeleteHuntGroupClientInfoDisplayTemplate
- CopyHuntGroupClientInfoDisplayTemplate
- CreateCampaignClientInfoDisplayTemplate
- ListHuntGroupsWithClientInfoTemplateData
- ListAgentTriggers
- CopyAgentTrigger
- UpdateAgentTriggers
- ListHuntGroupScripts
- ListOrgHuntGroupScripts
- GetHuntGroupScript
- CreateHuntGroupScript
- UpdateHuntGroupScript
- DeleteHuntGroupScript
- AssignScriptToHuntGroups
- UnassignScriptFromHuntGroups
- CreateTrust
- AcceptTrust
- RejectTrust
- GetTrust
- ListIncomingTrusts
- ListGivenTrusts
- ListAssignableTrusts
- DeleteTrust
- AssignTrust
- UnassignTrust
- CreateLabel
- DeleteLabel
- ListLabels
- GetLabel
- UpdateLabel
- AssignLabel
- UnassignLabel
- GetAssignmentCounts
- GetAssignableLabels
- GetPermissions
- GetUserPermissions
- CreatePermissionGroup
- UpdatePermissionGroup
- DeletePermissionGroup
- ListPermissionGroups
- ListPermissionGroupsByOrgId
- AssignUsersPermissionGroup
- RevokeUsersPermissionGroup
- AssignLabels
- RevokeLabels
- AssignAccountOwnerPermissionToUser
- RevokeAccountOwnerPermissionFromUser
- InitDefaultPermissionGroups
- GetAccountOwnerGroup
- GetLicenses
- GetOrgLicenses
- UpdateLicenses
- RemovePermissionFromAllPermissionGroups
- ListP3PermissionGroups
- ListP3PermissionGroupsByOrgId
- CreateP3PermissionGroup
- UpdateP3PermissionGroup
- UpdateP3PermissionGroupByOrgId
- DeleteP3PermissionGroup
- AssignUsersP3PermissionGroup
- RevokeUsersP3PermissionGroup
- RefreshMfaLockout
- RefreshMfaLockoutByOrgId
- SetMfaType
- SetMyMfaType
- EnableUserMfa
- EnableMyUserMfa
- GetUserMfaInfo
- GetMyUserMfaInfo
- GetMyAllowedMfaMethods
- GenerateTOTPSecret
- VerifyTOTPCode
- CreateBusinessHours
- UpdateBusinessHours
- CreateCertificateInfo
- DeleteCertificateInfo
- RevokeCertificateInfo
- ListCertificateInfo
- AddGroupedUserIPRestrictions
- RemoveGroupedUserIPRestrictions
- ListUsersAllowedIps
- ListResponseEvaluators
- GetResponseEvaluator
- CreateResponseEvaluator
- UpdateResponseEvaluator
- DeleteResponseEvaluator
- OrgLegacy
- P3Api
- GetAgentHuntGroup
- GetAgentSession
- GetAgentSkills
- CreateAgentSkill
- UpdateAgentSkill
- DeleteAgentSkill
- ListAgentSkills
- ListSkillsForCurrentAgent
- ListSkills
- UpdateAgentSkills
- GetCurrentAgent
- GetClientInfoData
- GetClientInfoDisplayTemplate
- ListAgentStatisticsData
- ListPBXExtensions
- ListAgentExtensions
- ListHuntGroupExtensions
- CreateExtension
- DeleteExtension
- UpdateExtension
- UpdatePBXExtension
- CreateDNCLNumbers
- GetScriptOrResponses
- GetHuntGroupAgentSettings
- ListHuntGroupWebLinks
- GetHuntGroupPauseCodes
- ListAgentCallHistory
- ListClientPhoneBookEntries
- ListHuntGroupPhoneBookEntries
- CreatePhoneBookEntry
- UpdatePhoneBookEntry
- DeletePhoneBookEntry
- ListPhoneBooks
- ListAgentTriggers
- GetCampaignCompletionStatus
- GetLostPeerInfo
- GetDispositionKeys
- GetReadyAgents
- ListAgentQueueAndOnHoldCallData
- SaveAgentCallResponses
- ListAgentTransferOptions
- UpdateAgentCallResponseValue
- GetIntercomPeerInfo
- ListOrgResponseEvaluators
- GetQueueConfigurationOptionsArray
- GetConditionalDNCLRules
- ManualDialStart
- ListExtendedCallHistory
- ListWhiteListPhoneBooks
- DownloadCallRecording
- DownloadCallRecordings
- PlacePreviewDialCall
- CancelPreviewDialCall
- UpdateTaskStatus
- ListCallbackRoutingAgents
- ListCallbackRoutingSkills
- HandleRecordingDelay
- UpdateAgentAssignedHuntGroup
- GetCallData
- ListHuntGroups
- ListReassignmentHuntGroups
- GetOrgAgentSettings
- ListCallerIdsFromBucket
- SaveLastCallResponse
- ListAgentCallLogsByCallSidAndType
- ListAgentCallResponseValues
- GetContactSchemaByContactGroup
- ListContactGroupDetailsByClientSid
- GetContactGroupDetails
- GetContactGroupSize
- CreateContactFieldDescription
- UpdateContactFieldDescription
- DeleteContactFieldDescription
- ListContactFieldDescriptions
- ListContactFieldDescriptionsByCGSid
- ListContactImportTemplates
- UpdatePreviewRecordToFinished
- UpdateAgentHuntGroup
- MultiAgentHuntGroupAssignment
- GetAgentProfile
- RecalculateBilling
- ListOutboundBroadcastTemplateData
- MultiAgentSkillAssignment
- MultiAgentSkillUnassignment
- ListMAMAgentHuntGroupsByClientSid
- ListTtsVoices
- CreateTtsVoice
- DeleteTtsVoice
- ListCustomDataKeys
- CreateCustomDataKey
- DeleteCustomDataKey
- UpdateCustomDataKey
- GetActivityLogHistory
- ListTableTemplateProperties
- ListAgentSkillsFilters
- ListScheduleRules
- ListCustomReportFilters
- ListSmsNumbers
- GetMailMerge
- ListDistinctPauseCodes
- GetAgentHuntGroup
- GetAgentSession
- GetAgentSkills
- CreateAgentSkill
- UpdateAgentSkill
- DeleteAgentSkill
- ListSkillsForCurrentAgent
- ListSkills
- UpdateAgentSkills
- GetCurrentAgent
- GetClientInfoData
- GetClientInfoDisplayTemplate
- ListAgentStatisticsData
- ListPBXExtensions
- ListAgentExtensions
- ListHuntGroupExtensions
- CreateExtension
- DeleteExtension
- UpdateExtension
- UpdatePBXExtension
- CreateDNCLNumbers
- GetScriptOrResponses
- GetHuntGroupAgentSettings
- ListHuntGroupWebLinks
- GetHuntGroupPauseCodes
- ListAgentCallHistory
- ListClientPhoneBookEntries
- ListHuntGroupPhoneBookEntries
- CreatePhoneBookEntry
- UpdatePhoneBookEntry
- DeletePhoneBookEntry
- ListPhoneBooks
- ListAgentTriggers
- GetCampaignCompletionStatus
- GetLostPeerInfo
- GetDispositionKeys
- GetReadyAgents
- ListAgentQueueAndOnHoldCallData
- SaveAgentCallResponses
- ListAgentTransferOptions
- UpdateAgentCallResponseValue
- GetIntercomPeerInfo
- ListOrgResponseEvaluators
- GetQueueConfigurationOptionsArray
- GetConditionalDNCLRules
- ManualDialStart
- GetExtendedCallHistories
- ListWhiteListPhoneBooks
- DownloadCallRecording
- DownloadCallRecordings
- PlacePreviewDialCall
- CancelPreviewDialCall
- UpdateTaskStatus
- ListCallbackRoutingAgents
- ListCallbackRoutingSkills
- HandleRecordingDelay
- UpdateAgentAssignedHuntGroup
- GetCallData
- ListHuntGroups
- ListReassignmentHuntGroups
- GetOrgAgentSettings
- ListCallerIdsFromBucket
- SaveLastCallResponse
- ListAgentCallLogsByCallSidAndType
- ListAgentCallResponseValues
- GetContactSchemaByContactGroup
- ListContactGroupDetailsByClientSid
- GetContactGroupDetails
- GetContactGroupSize
- CreateContactFieldDescription
- DeleteContactFieldDescription
- ListContactFieldDescriptions
- ListContactFieldDescriptionsByCGSid
- ListContactImportTemplates
- UpdatePreviewRecordToFinished
- UpdateAgentHuntGroup
- MultiAgentHuntGroupAssignment
- GetAgentProfile
- RecalculateBilling
- ListOutboundBroadcastTemplateData
- MultiAgentSkillAssignment
- MultiAgentSkillUnassignment
- ListMAMAgentHuntGroupsByClientSid
- ListTtsVoices
- CreateTtsVoice
- DeleteTtsVoice
- ListCustomDataKeys
- CreateCustomDataKey
- DeleteCustomDataKey
- UpdateCustomDataKey
- GetActivityLogHistories
- ListTableTemplateProperties
- ListAgentSkillsFilters
- ListScheduleRules
- ListCustomReportFilters
- ListSmsNumbers
- PBXService
- QueryPbxUsers
- QueryRingGroups
- UpdatePbxUser
- UpdateRingGroup
- CreateRingGroup
- DeleteRingGroup
- AssignRandomExtension
- ListPBXUsers
- GetPBXUser
- ListRingGroups
- ListRingGroupsBySipId
- GetRingGroup
- GetSIPAccount
- GetSIPAccountByUserId
- ListSIPAccounts
- ListSIPAccountsByRingGroupId
- UpdateSIPAccount
- UpdateRingGroup
- CreateRingGroup
- DeleteRingGroup
- AssignRandomExtension
- PortalManagerApi
- UpsertPortalConfig
- ListPortalConfigs
- GetPortalConfig
- DeletePortalConfig
- UpdatePortalConfigLogo
- GetPortalConfigLogo
- ListPortalLinks
- GetPortalLink
- DeletePortalLink
- CreatePortalLinks
- UpsertPortal
- GetPortal
- DeletePortal
- ListPortals
- ListDetailedPortals
- GetDetailedPortal
- UpsertPluginInstance
- GetPluginInstance
- DeletePluginInstance
- ClonePluginInstance
- ListPluginInstance
- ListFlowFieldNames
- ListAvailableVerificationFields
- ListAvailablePaymentFields
- ListPortalTypes
- ListPortalWorkflows
- ListAllActionDefinitions
- ListPluginsByMethod
- Scorecards
- CreateScorecard
- ListScorecards
- UpdateScorecard
- DeleteScorecard
- GetScorecard
- CreateQuestion
- ListQuestions
- UpdateQuestion
- DeleteQuestion
- GetQuestion
- BulkCreateQuestions
- CreateCategory
- ListCategories
- UpdateCategory
- DeleteCategory
- GetCategory
- CreateScorecardQuestion
- UpdateScorecardQuestion
- DeleteScorecardQuestion
- GetScorecardQuestion
- CreateSection
- ListSections
- UpdateSection
- GetSection
- DeleteSection
- CreateQuestionCategory
- DeleteQuestionCategory
- CreateEvaluation
- DeleteEvaluation
- ScoreEvaluation
- UpdateEvaluation
- GetEvaluation
- ListEvaluations
- CreateEvaluationQuestion
- UpdateEvaluationQuestion
- DeleteEvaluationQuestion
- SampleCallsByCategory
- SampleAgentConversations
- CreateAutoQuestion
- UpdateAutoQuestion
- DeleteAutoQuestion
- GetAutoQuestion
- GetAutoEvaluation
- ListAutoEvaluations
- StreamAutoEvaluations
- DeleteAutoEvaluation
- PreviewEvaluationScore
- RestoreEvaluation
- CreateSmartQuestion
- UpdateSmartQuestion
- DeleteSmartQuestion
- ListSmartEvaluations
- DeleteSmartEvaluation
- GetSmartEvaluation
- ScorecardsSupport
- Sds
- Sentinel
- SkillsService
- Room303API
- AddRoomMember
- RemoveRoomMember
- ListRoomMembers
- SetAdminForRoomMember
- JoinRoom
- GetRoomMember
- CreateMessage
- EditMessage
- DeleteMessage
- GetMessages
- StreamMessageUpdates
- GetUnreadStats
- MarkMessageRead
- MarkAllMessagesRead
- BulkMarkMessageRead
- CreateRoom
- GetRoom
- ListAllRooms
- ListRoomsForMember
- ArchiveRoom
- ListUsersNames
- UpdateRoomConfig
- UpdateGlobalConfig
- GetGlobalConfig
- UpdateRoom
- CreateSkillGroup
- ListSkillGroups
- UpdateSkillGroup
- GetSkillGroup
- DeleteSkillGroup
- RemoveSkillFromAllGroups
- AssignSkillGroups
- UpdateUsersOnSkillGroup
- RevokeSkillGroups
- GetUserSkillGroups
- GetUserSkills
- GetSkillGroupMembers
- ListSkillGroupsMembers
- GetAgentSkills
- ListSkillsForCurrentAgent
- ListAssignedSkillGroups
- AssignOwnSkillGroups
- RevokeOwnSkillGroups
- Room303API
- SmsApi
- ListSmsTemplates
- CreateSmsTemplate
- UpdateSmsTemplate
- DeleteSmsTemplate
- GetSmsTemplateBySid
- ListSmsIntentTemplates
- CreateSmsIntentTemplate
- UpdateSmsIntentTemplate
- DeleteSmsIntentTemplate
- GetSmsIntentTemplateBySid
- ListSmsSourceNumbers
- CreateSmsSourceNumber
- UpdateSmsSourceNumber
- DeleteSmsSourceNumber
- GetSmsSourceNumberBySid
- SendSmsNotification
- ListSmsGroupByFilters
- ListSmsGroupsByGroupSids
- ListSmsTasksByGroupSids
- ListSmsGroupByFiltersForAudit
- ListSmsGroupsByGroupSidsForAudit
- ListSmsTasksByGroupSidsForAudit
- ListSmsTasksWithDetailedStatus
- UpdateSmsGroupStatus
- UpdateSmsGroupSendsPerMinute
- UpdateSmsGroupScheduleTimes
- ScheduleSms
- ResendUnconnectedSms
- SmsActivitySearch
- CreateInboundSmsTemplate
- UpdateInboundSmsTemplate
- DeleteInboundSmsTemplate
- ListInboundSmsTemplates
- GetInboundSmsTemplateById
- CreateInboundSmsGroup
- UpdateInboundSmsGroup
- DeleteInboundSmsGroup
- ListInboundSmsGroups
- ListActiveInboundSmsGroups
- ListInboundSmsGroupByFilters
- GetInboundSmsGroupById
- ListInboundSmsGroupsByGroupIds
- StopInboundSmsGroup
- ScheduleInboundSms
- CreateSmsConversation
- UpdateSmsConversation
- DeleteSmsConversation
- ListSmsConversations
- GetSmsConversationById
- GetSmsMessage
- CreateSmsConversationAudit
- ListSmsConversationAudits
- GetSmsConversationAuditById
- CreateSmsConversationAssignedAgent
- ListSmsConversationAssignedAgents
- GetSmsConversationAssignedAgentById
- ListInboundSmsTasksByGroupIds
- StopAllOutboundSmsGroups
- StopAllInboundSmsGroups
- Soundboard
- Srec
- TasksService
- Tickets
- CreateTicket
- EditTicket
- ListTickets
- AssignTicket
- CloseTicket
- ViewTicket
- CreateComment
- EnableProject
- ListEnabledProjects
- CreateSLA
- ListSLA
- UpdateSLA
- ListSLACondition
- ReplyComment
- ListTicketAuditLog
- AssignSelf
- EditMaskTicket
- ListAllocatedTickets
- ListAvailableAgentTickets
- ListAgentTickets
- ListSkills
- ListUsers
- CloseTicketAction
- AssignTicketAction
- CreateTicketAction
- ChangeTicketStatus
- CreateTicketTemplate
- EditTicketTemplate
- ListTicketTemplate
- AssignTicketTemplate
- GetAllActionType
- GetPhoneNumberType
- AddEntityRef
- ListTicketsByEntityRef
- ListEntityRefsByTicket
- CreateCustomField
- EditCustomField
- ListCustomFields
- TranslationsService
- TrustsService
- UsersService
- CreateUser
- CreateDelegatedUser
- GetMyUser
- GetUser
- GetUserByOrgId
- ListAgents
- ListPublicUsers
- ListUsers
- ListUsersByOrgId
- ListUsersByRegion
- UpdateMyUser
- UpdateUser
- UpdateUserLabels
- UpdateUserCallerId
- UpdateUserDisabled
- UpdateUserDisabledByOrgId
- GetMyUserPasswordResetLink
- GetUserPasswordResetLink
- GetUserPasswordResetLinkByOrgId
- CreatePasswordResetLink
- CreatePasswordResetLinkByOrgId
- GetUserLoginInfo
- GetUserEmailVerified
- GetUserEmailVerifiedByOrgId
- ResetMyPassword
- ResetUserPassword
- ResetUserPasswordByOrgId
- SendUserEmailVerification
- SendUserEmailVerificationByOrgId
- SendPasswordReset
- SendPasswordResetByOrgId
- GetUserSessionData
- GetAgentProfileGroup
- ListAgentProfileGroups
- UpdateAgentProfileGroup
- CreateAgentProfileGroup
- DeleteAgentProfileGroup
- AssignAgentProfileGroups
- AddUserSubscription
- AddUserSubscriptionByUserId
- GetUserSubscription
- GetUserSubscriptionByUserId
- UpdateUserSubscription
- UpdateUserSubscriptionByUserId
- RemoveUserSubscription
- RemoveUserSubscriptionByUserId
- ListUserSubscriptions
- ListUserSubscriptionsByUserId
- ListOrgSubscriptions
- CreateAuthToken
- CreateAuthTokenByUserId
- ListAuthTokens
- ListAuthTokensByUserId
- SetAuthTokenExpiration
- SetAuthTokenExpirationByUserId
- DeleteAuthToken
- DeleteAuthTokenByUserId
- RefreshMfaLockout
- RefreshMfaLockoutByOrgId
- SetMfaType
- SetMyMfaType
- EnableUserMfa
- EnableMyUserMfa
- GetUserMfaInfo
- GetMyUserMfaInfo
- AddGroupedUserIPRestrictions
- RemoveGroupedUserIPRestrictions
- ListUsersAllowedIps
- Vanalytics
- Audit
- GetRecordingUrl
- ListBillingSpan
- Search
- ListTranscriptGroupNames
- BulkDeleteTranscripts
- BulkRestoreTranscripts
- ListAgentResponseValues
- GetTranscriptSummary
- CreateFilter
- ListFilters
- UpdateFilter
- DeleteFilter
- GetFilter
- GetFlag
- CreateFlag
- ListFlags
- UpdateFlag
- DeleteFlag
- CreateFlagReview
- BulkCreateFlagReview
- ListFlagReviews
- CreateFlagTranscript
- SearchFlagTranscripts
- CreateFlagFilter
- ListFlagFilters
- DeleteFlagFilter
- ListFlagSnapshots
- ListFlagTranscriptFilters
- CreateCorrection
- GetCorrection
- DeleteCorrection
- ListCorrections
- UpdateCorrection
- Audit
- GetRecordingUrl
- ListBillingSpan
- SearchTranscripts
- BulkDeleteTranscripts
- BulkRestoreTranscripts
- ListTranscriptGroupNames
- ListAgentResponseValues
- GetTranscriptSummary
- CreateFilter
- ListFilters
- UpdateFilter
- DeleteFilter
- GetFilter
- ListFlagTranscriptFilters
- ListFlagFilters
- GetFlag
- CreateFlag
- ListFlags
- UpdateFlag
- DeleteFlag
- CreateFlagReview
- BulkCreateFlagReview
- ListFlagReviews
- CreateFlagTranscript
- ListFlagSnapshots
- CreateCorrection
- GetCorrection
- DeleteCorrection
- ListCorrections
- UpdateCorrection
- VanalyticsSupport
- Vmds
- VmdsService
- WFM
- PerformInitialClientSetup
- CreateInitialDemoActivities
- ListSkillProfiles
- UpdateSkillProfile
- UpdateSkillProfileProficiencies
- GetSkillProfile
- ResyncSkillProfiles
- GetLastSkillProfileResyncDate
- UpsertForecastingParameters
- GetForecastingParameters
- GetClientHistoryCacheInfo
- ListHistoricalData
- UpsertHistoricalDataDelta
- UpsertHistoricalDataDeltas
- ListSkills
- BuildCallProfileTemplateForSkillProfile
- BuildCallProfileTemplate
- CreateInactiveSkillProfileMapping
- GetAvailableRegressionForecasterModelTypes
- DisconnectInactiveSkillProfileMapping
- CreateSkillProfileGroup
- UpdateSkillProfileGroup
- ListSkillProfileGroups
- UpdateSkillProfileGroupAssociations
- DeleteHistoricalDataDeltas
- ListTopSkillProfiles
- GetSkillProfilesCount
- BuildProfileForecastByInterval
- BuildProfileForecastByIntervalWithStats
- UpsertProfileForecast
- CreateCallProfileTemplate
- DeleteCallProfileTemplate
- CreateRegressionTemplate
- DeleteRegressionTemplate
- ListRegressionTemplates
- ListForecastIntervalsForSkillProfile
- ListForecastIntervals
- ListForecastIntervalsV2
- BuildRegressionForecastByInterval
- BuildRegressionForecastByIntervalWithStats
- ListCallProfileTemplates
- UpsertRegressionForecast
- UpsertForecastDataDelta
- UpsertForecastDataDeltas
- DeleteForecastIntervals
- ListHistoricalDataForAllSkillProfiles
- BuildDOWAndMOYProfiles
- CalculateTrainingDataAveragesForSkillProfile
- UpdateSkillProfileAveragesUsingHistoricalData
- UpdateCallCenterNode
- CreateClientNode
- UpdateClientNode
- CreateLocationNode
- UpdateLocationNode
- CreateProgramNode
- UpdateProgramNode
- ListProgramNodesBySid
- CreateConstraintRule
- UpdateConstraintRule
- DeleteConstraintRule
- CreateNonSkillActivity
- UpdateNonSkillActivity
- ListNonSkillActivities
- ListNonSkillActivityAssociations
- ListCandidateSchedulingActivities
- ListSchedulingActivities
- GetOnCallSchedulingActivity
- CreateSchedulingActivityPauseCodes
- DeleteSchedulingActivityPauseCodes
- ListPatternsForSchedulingActivityClassifications
- GetTimeOffSchedulingActivity
- CreateAgentGroup
- ListAgentScheduleGroups
- UpdateAgentGroup
- CreateUnassignedWFMAgent
- UpdateWFMAgent
- ListAllWFMAgents
- ListCandidateWFMAgents
- ListUngroupedWFMAgents
- ListWFMAgentSids
- ListUnassignedWFMAgents
- ListWFMAgentsAssociatedWithAgentGroup
- CreateWFMAgentMemberships
- CopyWFMAgentMemberships
- DeleteWFMAgentMemberships
- DeleteWFMAgentsMemberships
- RemoveAgentFromFutureShifts
- BuildAgentDiagnostics
- CreateShiftTemplate
- UpdateShiftTemplate
- ListShiftTemplatesBySids
- BuildShiftTemplateDiagnostics
- CreatePlacementRule
- UpdatePlacementRule
- DeletePlacementRule
- CreateOpenTimesPattern
- UpdateOpenTimesPattern
- DeleteOpenTimesPattern
- GetOpenTimesBitmaps
- ListOpenDateRangesForNodeOpenTimesBitmaps
- CreateAgentAvailabilityPattern
- UpdateAgentAvailabilityPattern
- DeleteAgentAvailabilityPattern
- GetAvailabilityBitmaps
- UpsertNonSkillActivityAssociation
- CreateSkillProficiencies
- UpdateSkillProficiencies
- DeleteSkillProficiency
- CopyScenario
- CreateScheduleScenarioWithNodes
- UpdateScheduleScenario
- ListConfigEntities
- CreateReasonCode
- UpdateReasonCode
- GetDefaultReasonCode
- ListReasonCodes
- DeleteShiftInstances
- BuildNodeDiagnostics
- BuildGlobalDiagnostics
- GetPublishedSchedule
- GetPublishedScheduleRequiredCalls
- GetDraftScheduleRequiredCalls
- CreateDraftSchedule
- UpdateDraftSchedule
- BuildDraftSchedule
- PollBuildInProgress
- CancelBuildInProgress
- PublishDraftSchedule
- ResetDraftSchedule
- GetDraftSchedule
- ListDraftSchedules
- ClearSchedule
- DeleteDraftSchedule
- ListShiftInstancesBySid
- CopyScheduleToSchedule
- CreateShiftInstance
- CreateShiftInstanceV2
- CreateShiftInstanceWithSegments
- SplitShiftInstance
- SwapShiftInstances
- UpdateShiftInstance
- UpdateShiftInstanceV2
- UpdateShiftInstanceWithSegments
- CopyShiftInstancesToSchedule
- ListShiftInstanceSidsForAgent
- ListShiftInstanceSidsForSchedule
- ListShiftSegmentsByShiftInstanceSids
- SetSchedulingTarget
- GetSchedulingTarget
- DeleteSchedulingTarget
- GetDefaultSchedulingTarget
- SetDefaultSchedulingTarget
- GetPerformanceMetrics
- ListRequiredCallsIntervals
- CreateTourPattern
- GetTourPatternDiagnostics
- UpsertTourPatternWithMembers
- GetTourPattern
- GetTourPatternWithMembers
- DeleteTourPattern
- CreateTourWeekPattern
- ListTourWeekPatterns
- DeleteTourWeekPatterns
- CreateTourShiftInstanceConfig
- UpdateTourShiftInstanceConfig
- ListTourShiftInstanceConfigs
- DeleteTourShiftInstanceConfigs
- CreateTourShiftSegmentConfig
- UpdateTourShiftSegmentConfig
- ListTourShiftSegmentConfigs
- DeleteTourShiftSegmentConfigs
- CreateTourAgentCollection
- UpdateTourAgentCollection
- ListTourAgentCollections
- DeleteTourAgentCollections
- CreateTourAgentCollectionWFMAgents
- ListTourAgentCollectionWFMAgents
- DeleteTourAgentCollectionWFMAgents
- GenerateTourWeekPatterns
- ListValidAgentsForReplacement
- ReplaceAgentOnSchedule
- ReplaceAgentOnScheduleV1
- RemoveAgentFromSchedule
- CreatePublishedShift
- CreatePublishedShiftWithSegments
- UpdatePublishedShift
- UpdatePublishedShiftWithSegments
- SplitPublishedShift
- SwapPublishedShifts
- DeletePublishedShifts
- ReplaceAgentOnPublishedSchedule
- RemoveAgentFromPublishedSchedule
- CopyShiftsToPublishedSchedule
- CreateAgentLeavePetition
- ListAgentLeavePetitions
- ArchiveAgentLeavePetition
- ResolveAgentLeavePetition
- CancelAgentLeavePetition
- HelloWorldWFMAdherence
- ListAdherenceDiagnostics
- ListAgentStatesForDay
- ListRealTimeManagementStates
- ListAdherenceAgentStates
- ListAdherenceAgentStateViolations
- ResolveAdherenceAgentStateViolation
- UpsertRealTimeManagementStateColor
- ListRealTimeManagementStateColors
- DeleteRealTimeManagementStateColor
- CreateRgbaColor
- ListRgbaColors
- UpdateRgbaColor
- DeleteRgbaColor
- CreateAdherenceRuleNotificationConfig
- UpdateAdherenceRuleNotificationConfig
- CreateAdherenceRuleNotificationConfigEntry
- UpdateAdherenceRuleNotificationConfigEntry
- DeleteAdherenceRuleNotificationConfigEntry
- ListAdherenceRuleNotificationConfigs
- CreateAdherenceDepartmentalRule
- UpdateAdherenceDepartmentalRule
- CreateAdherenceDepartmentalRuleClause
- UpdateAdherenceDepartmentalRuleClause
- DeleteAdherenceDepartmentalRuleClause
- ListAdherenceDepartmentalRules
- CreateAdherenceAgentRule
- UpdateAdherenceAgentRule
- CreateAdherenceAgentRuleClause
- UpdateAdherenceAgentRuleClause
- ListAdherenceAgentRules
- DeleteAdherenceAgentRuleClause
- AgentGetSchedule
- AgentListLeavePetitions
- AgentCreateLeavePetition
- AgentCancelLeavePetition
- SetAgentStateSimulationLevelForOrg
- WorkflowDefinitionPersistService
- Third Party
- Use Cases
GetField
Request
Authorization: Bearer ********************
A Timestamp represents a point in time independent of any time zone or local
calendar, encoded as a count of seconds and fractions of seconds at
nanosecond resolution. The count is relative to an epoch at UTC midnight on
January 1, 1970, in the proleptic Gregorian calendar which extends the
Gregorian calendar backwards to year one.
All minutes are 60 seconds long. Leap seconds are "smeared" so that no leap
second table is needed for interpretation, using a 24-hour linear
smear.
The range is from 0001-01-01T00:00:00Z to 9999-12-31T23:59:59.999999999Z. By
restricting to that range, we ensure that we can convert to and from RFC
3339 date strings.
Examples
Example 1: Compute Timestamp from POSIX time()
.
Timestamp timestamp;
timestamp.set_seconds(time(NULL));
timestamp.set_nanos(0);
Example 2: Compute Timestamp from POSIX gettimeofday()
.
struct timeval tv;
gettimeofday(&tv, NULL);
Timestamp timestamp;
timestamp.set_seconds(tv.tv_sec);
timestamp.set_nanos(tv.tv_usec * 1000);
Example 3: Compute Timestamp from Win32 GetSystemTimeAsFileTime()
.
FILETIME ft;
GetSystemTimeAsFileTime(&ft);
UINT64 ticks = (((UINT64)ft.dwHighDateTime) << 32) | ft.dwLowDateTime;
// A Windows tick is 100 nanoseconds. Windows epoch 1601-01-01T00:00:00Z
// is 11644473600 seconds before Unix epoch 1970-01-01T00:00:00Z.
Timestamp timestamp;
timestamp.set_seconds((INT64) ((ticks / 10000000) - 11644473600LL));
timestamp.set_nanos((INT32) ((ticks % 10000000) * 100));
Example 4: Compute Timestamp from Java System.currentTimeMillis()
.
long millis = System.currentTimeMillis();
Timestamp timestamp = Timestamp.newBuilder().setSeconds(millis / 1000)
.setNanos((int) ((millis % 1000) * 1000000)).build();
Example 5: Compute Timestamp from current time in Python.
timestamp = Timestamp()
timestamp.GetCurrentTime()
JSON Mapping
In JSON format, the Timestamp type is encoded as a string in the
RFC 3339 format. That is, the
format is "{year}-{month}-{day}T{hour}:{min}:{sec}[.{frac_sec}]Z"
where {year} is always expressed using four digits while {month}, {day},
{hour}, {min}, and {sec} are zero-padded to two digits each. The fractional
seconds, which can go up to 9 digits (i.e. up to 1 nanosecond resolution),
are optional. The "Z" suffix indicates the timezone ("UTC"); the timezone
is required. A proto3 JSON serializer should always use UTC (as indicated by
"Z") when printing the Timestamp type and a proto3 JSON parser should be
able to accept both UTC and other timezones (as indicated by an offset).
For example, "2017-01-15T01:30:15.01Z" encodes 15.01 seconds past
01:30 UTC on January 15, 2017.
In JavaScript, one can convert a Date object to this format using the
standard
toISOString()
method. In Python, a standard datetime.datetime
object can be converted
to this format using
strftime
with
the time format spec '%Y-%m-%dT%H:%M:%S.%fZ'. Likewise, in Java, one can use
the Joda Time's ISODateTimeFormat.dateTime()
to obtain a formatter capable of generating timestamps in this format.
proto
Remove any characters that are in this string
remove_characters
will override leave_charactersit will be replaced with this value
then the field will be replaced with this value
can be overridden by remove_characters
represents a field that can be fetched from a json payload
the type will match whatever is at the end of the 'json_dot_path' field
when we use the 'json_dot_path' to retrieve from a json payload.
so to get a primitive type (string, number, bool), you must have that value at the end of the dot_path
null is treated as empty string.
In the case of complex types, we are expecting
a json object with names and types that match one of our payloads
ie: postal code would be {postalCode: "84790"}
'json_force_type_match' can be set to force the results to be a type, or error.
In this case, the result value needs to either be the matching type, or a string, where it will be parsed.
over a json object via:
https://github.com/tidwall/gjson
ex: dot_path = a.b.0.firstName
Values must resolve to one thing, not a range of things. If a range is retrieved, the first value is taken
the rest are ignored.
If string is empty, we just use the field name for the path
If true, the value if a string, will be 'parsed' into the correct type.
If false, the value will be used as is, meaning time_strings, number_strings and the like will remain as strings.
if it is -1, starting position is one character after the previous fields starting position + length.
if this is the first field and it is -1, starting position is 0
this field is required to be greater than 0.
{
"type": "FIELD_TYPE_STRING",
"date_modified": "2019-08-24T14:15:22Z",
"metadata": {
"precision": "DATETIME_PRECISION_NOW",
"time_format": "string",
"remove_characters": "string",
"replace_empty": "string",
"replace_error": "string",
"remove_letters": true,
"remove_numbers": true,
"remove_symbols": true,
"leave_characters": "string",
"remove_string": "string",
"json_dot_path": "string",
"json_force_type_match": true,
"starting_position": 0,
"field_length": 0
},
"name": "string",
"description": "string"
}
Request samples
curl --location --request POST 'https://api.cbf.tcn.com/api/v0alpha/lms/fields/get' \
--header 'Content-Type: application/json' \
--data-raw '{
"type": "FIELD_TYPE_STRING",
"date_modified": "2019-08-24T14:15:22Z",
"metadata": {
"precision": "DATETIME_PRECISION_NOW",
"time_format": "string",
"remove_characters": "string",
"replace_empty": "string",
"replace_error": "string",
"remove_letters": true,
"remove_numbers": true,
"remove_symbols": true,
"leave_characters": "string",
"remove_string": "string",
"json_dot_path": "string",
"json_force_type_match": true,
"starting_position": 0,
"field_length": 0
},
"name": "string",
"description": "string"
}'
Responses
A Timestamp represents a point in time independent of any time zone or local
calendar, encoded as a count of seconds and fractions of seconds at
nanosecond resolution. The count is relative to an epoch at UTC midnight on
January 1, 1970, in the proleptic Gregorian calendar which extends the
Gregorian calendar backwards to year one.
All minutes are 60 seconds long. Leap seconds are "smeared" so that no leap
second table is needed for interpretation, using a 24-hour linear
smear.
The range is from 0001-01-01T00:00:00Z to 9999-12-31T23:59:59.999999999Z. By
restricting to that range, we ensure that we can convert to and from RFC
3339 date strings.
Examples
Example 1: Compute Timestamp from POSIX time()
.
Timestamp timestamp;
timestamp.set_seconds(time(NULL));
timestamp.set_nanos(0);
Example 2: Compute Timestamp from POSIX gettimeofday()
.
struct timeval tv;
gettimeofday(&tv, NULL);
Timestamp timestamp;
timestamp.set_seconds(tv.tv_sec);
timestamp.set_nanos(tv.tv_usec * 1000);
Example 3: Compute Timestamp from Win32 GetSystemTimeAsFileTime()
.
FILETIME ft;
GetSystemTimeAsFileTime(&ft);
UINT64 ticks = (((UINT64)ft.dwHighDateTime) << 32) | ft.dwLowDateTime;
// A Windows tick is 100 nanoseconds. Windows epoch 1601-01-01T00:00:00Z
// is 11644473600 seconds before Unix epoch 1970-01-01T00:00:00Z.
Timestamp timestamp;
timestamp.set_seconds((INT64) ((ticks / 10000000) - 11644473600LL));
timestamp.set_nanos((INT32) ((ticks % 10000000) * 100));
Example 4: Compute Timestamp from Java System.currentTimeMillis()
.
long millis = System.currentTimeMillis();
Timestamp timestamp = Timestamp.newBuilder().setSeconds(millis / 1000)
.setNanos((int) ((millis % 1000) * 1000000)).build();
Example 5: Compute Timestamp from current time in Python.
timestamp = Timestamp()
timestamp.GetCurrentTime()
JSON Mapping
In JSON format, the Timestamp type is encoded as a string in the
RFC 3339 format. That is, the
format is "{year}-{month}-{day}T{hour}:{min}:{sec}[.{frac_sec}]Z"
where {year} is always expressed using four digits while {month}, {day},
{hour}, {min}, and {sec} are zero-padded to two digits each. The fractional
seconds, which can go up to 9 digits (i.e. up to 1 nanosecond resolution),
are optional. The "Z" suffix indicates the timezone ("UTC"); the timezone
is required. A proto3 JSON serializer should always use UTC (as indicated by
"Z") when printing the Timestamp type and a proto3 JSON parser should be
able to accept both UTC and other timezones (as indicated by an offset).
For example, "2017-01-15T01:30:15.01Z" encodes 15.01 seconds past
01:30 UTC on January 15, 2017.
In JavaScript, one can convert a Date object to this format using the
standard
toISOString()
method. In Python, a standard datetime.datetime
object can be converted
to this format using
strftime
with
the time format spec '%Y-%m-%dT%H:%M:%S.%fZ'. Likewise, in Java, one can use
the Joda Time's ISODateTimeFormat.dateTime()
to obtain a formatter capable of generating timestamps in this format.
proto
Remove any characters that are in this string
remove_characters
will override leave_charactersit will be replaced with this value
then the field will be replaced with this value
can be overridden by remove_characters
represents a field that can be fetched from a json payload
the type will match whatever is at the end of the 'json_dot_path' field
when we use the 'json_dot_path' to retrieve from a json payload.
so to get a primitive type (string, number, bool), you must have that value at the end of the dot_path
null is treated as empty string.
In the case of complex types, we are expecting
a json object with names and types that match one of our payloads
ie: postal code would be {postalCode: "84790"}
'json_force_type_match' can be set to force the results to be a type, or error.
In this case, the result value needs to either be the matching type, or a string, where it will be parsed.
over a json object via:
https://github.com/tidwall/gjson
ex: dot_path = a.b.0.firstName
Values must resolve to one thing, not a range of things. If a range is retrieved, the first value is taken
the rest are ignored.
If string is empty, we just use the field name for the path
If true, the value if a string, will be 'parsed' into the correct type.
If false, the value will be used as is, meaning time_strings, number_strings and the like will remain as strings.
if it is -1, starting position is one character after the previous fields starting position + length.
if this is the first field and it is -1, starting position is 0
this field is required to be greater than 0.
{
"type": "FIELD_TYPE_STRING",
"date_modified": "2019-08-24T14:15:22Z",
"metadata": {
"precision": "DATETIME_PRECISION_NOW",
"time_format": "string",
"remove_characters": "string",
"replace_empty": "string",
"replace_error": "string",
"remove_letters": true,
"remove_numbers": true,
"remove_symbols": true,
"leave_characters": "string",
"remove_string": "string",
"json_dot_path": "string",
"json_force_type_match": true,
"starting_position": 0,
"field_length": 0
},
"name": "string",
"description": "string"
}