Tickets_ListTicketAuditLog

Public method to List audit log for Ticketing system

Request

Authorization

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Body Params application/json

ListTicketAuditLogReq -

ticketSid

string

optional

ticket_sid scoping filter

ticketCode

string

optional

ticket_code

Example

Request samples

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

Responses

🟢200OK

application/json

Body

ListTicketAuditLogRes -

events

array[object (api.commons.audit.AuditEvent) {138}]

optional

the retrieved audit events

vanaFlagReviewEvent

object (api.commons.audit.VanaFlagReviewEvent)

optional

VanaFlagReviewEvent represents a flag that needs review in voice analytics.
It summarizes a set of transcripts that need review.

vanaBillingReportEvent

object (api.commons.audit.VanaBillingReportEvent)

optional

VanaBillingReportEvent represents a billing report in voice analytics.
It gives a csv to a billing report of transcripts that occured that billing period.

vanaFlagSummaryEvent

object (api.commons.audit.VanaFlagSummaryEvent)

optional

VanaFlagSummaryEvent is the summary of the flagging process.
It shows what transcripts were flagged.

vanaPhraseCorrectionEvent

object (api.commons.audit.VanaPhraseCorrectionEvent)

optional

VanaPhraseCorrectionEvent is a user suggestion for what some words in a transcript
should be changed to when the original translation is off.

vanaCreateTranscriptEvent

object (api.commons.audit.VanaCreateTranscriptEvent)

optional

VanaCreateTranscriptEvent represents a newly created transcript.

vanaCreateSentimentEvent

object (api.commons.audit.VanaCreateSentimentEvent)

optional

VanaCreateSentimentEvent represents the sentiment created for a transcript.

vanaCreateSummaryEvent

object (api.commons.audit.VanaCreateSummaryEvent)

optional

VanaCreateSummaryEvent represents the summary created for a transcript.

omnichannelCreateCampaignEvent

object (api.commons.audit.OmnichannelCreateCampaignEvent)

optional

OmnichannelCreateCampaignEvent - whenever a campaign is created

omnichannelDailyProjectReportEvent

object (api.commons.audit.OmnichannelDailyProjectReportEvent)

optional

OmnichannelDailyReportEvent - whenever a daily project report is generated

omnichannelDailyConversationReportEvent

object (api.commons.audit.OmnichannelDailyConversationReportEvent)

optional

OmnichannelDailyReportEvent - whenever a daily conversation report is generated

lmsPipelineNoOutputEvent

object (api.commons.audit.LMSPipelineNoOutputEvent)

optional

lmsPipelineSuccessfulEvent

object (api.commons.audit.LMSPipelineSuccessfulEvent)

optional

billingCreateBillingPlanEvent

object (api.commons.audit.BillingCreateBillingPlanEvent)

optional

BillingCreateBillingPlanEvent is fired when a billing plan is created

billingCreateInvoiceEvent

object (api.commons.audit.BillingCreateInvoiceEvent)

optional

BillingCreateInvoiceEvent is fired when an invoice is created

billingCreateRateDefinitionEvent

object (api.commons.audit.BillingCreateRateDefinitionEvent)

optional

BillingCreateRateDefinitionEvent is fired when a rate definition is created

billingDeleteBillingPlanEvent

object (api.commons.audit.BillingDeleteBillingPlanEvent)

optional

BillingDeleteBillingPlanEvent is fired when a billing plan is deleted

billingDeleteInvoiceEvent

object (api.commons.audit.BillingDeleteInvoiceEvent)

optional

BillingDeleteInvoiceEvent is fired when an invoice is deleted

billingDeleteRateDefinitionEvent

object (api.commons.audit.BillingDeleteRateDefinitionEvent)

optional

BillingDeleteRateDefinitionEvent is fired when a rate definition is deleted

billingExportInvoiceEvent

object (api.commons.audit.BillingExportInvoiceEvent)

optional

BillingExportInvoiceEvent is fired when an invoice is exported

billingUpdateBillingPlanEvent

object (api.commons.audit.BillingUpdateBillingPlanEvent)

optional

BillingUpdateBillingPlanEvent is fired when a billing plan is updated

billingUpdateInvoiceEvent

object (api.commons.audit.BillingUpdateInvoiceEvent)

optional

BillingUpdateInvoiceEvent is fired when an invoice is updated

billingUpdateRateDefinitionEvent

object (api.commons.audit.BillingUpdateRateDefinitionEvent)

optional

BillingUpdateRateDefinitionEvent is fired when a rate definition is updated

billingRatedItemsGeneratedEvent

object (api.commons.audit.BillingRatedItemsGeneratedEvent)

optional

billingAccumulateItemsEvent

object (api.commons.audit.BillingAccumulateItemsEvent)

optional

BillingAccumulateItemsEvent is fired when a rated item needs to be accumulated

deliverySuccessEvent

object (api.commons.audit.DeliverySuccessEvent)

optional

contactManagerEntryGetEncEvent

object (api.commons.audit.ContactManagerEntryGetEncEvent)

optional

contactManagerDeleteEvent

object (api.commons.audit.ContactManagerDeleteEvent)

optional

contactManagerKycEvent

object (api.commons.audit.ContactManagerKycEvent)

optional

payload for decrypt of ContactManagerEntry during KYC

contactManagerEntryEditEvent

object (api.commons.audit.ContactManagerEntryEditEvent)

optional

contactManagerListUploadEvent

object (api.commons.audit.ContactManagerListUploadEvent)

optional

payload for contact list upload or manual entry

contactManagerKycVerificationEvent

object (api.commons.audit.ContactManagerKycEvent)

optional

payload for decrypt of ContactManagerEntry during KYC

contactManagerEntryDeleteEvent

object (api.commons.audit.ContactManagerDeleteEvent)

optional

contactManagerEntryExpungeEvent

object (api.commons.audit.ContactManagerDeleteEvent)

optional

contactManagerEntityAssociationEvent

object (api.commons.audit.ContactManagerEntityAssociationEvent)

optional

payload for associating contact with external events

orgId

string

optional

Org ID

regionId

string

optional

Region ID

clusterId

string

optional

Cluster ID

eventTime

string <date-time>

optional

Timestamp when this event has been generated

auditId

string

optional

this is an UUID so we can deduplicate at consumer side

effectiveTime

string <date-time>

optional

Timestamp when this event is "effective" (i.e. when the event is considered to have happened). Optional.

eventType

integer

optional

Application-specific identifier.
All aplications that generate audit events must have a unique numerical ID assigned within a specific event class
Vana 200 Omni 300 Asm 400 ....
for each event type. (see event_types.proto)

DummyEvent

object

optional

/ Dummy Event class 100

vanaFlagEvent

object

optional

/ Voice Analytics Events 200

omnichannelCreateProjectEvent

object

optional

/ Omnichannel Events class 300

omnichannelAgentAssignConversationEvent

object

optional

agent assign conversation event

omnichannelAgentUnassignConversationEvent

object

optional

agent unassign conversation event

omnichannelAgentReassignConversationEvent

object

optional

agent reassign conversation event

omnichannelT10Event

object

optional

T10 event

omnichannelCustomerTextMessageEvent

object

optional

customer sent a text message event

omnichannelAgentTextMessageEvent

object

optional

agent sent a text message event

omnichannelFinishWrapUpEvent

object

optional

finish wrap up event

omnichannelBeginWrapUpEvent

object

optional

conversation closes and moves to wrap up event

omnichannelT11Event

object

optional

t11 timer went off event

omnichannelCreateConversationEvent

object

optional

create conversation when customer sends initial message and T1 starts

omnichannelAgentSuspendEvent

object

optional

agent suspended the conversation event

omnichannelCloseConversationEvent

object

optional

close conversation

omnichannelManagerTextMessageEvent

object

optional

manager sent a text message event

omnichannelUpdateCampaignEvent

object

optional

update campaign event

omnichannelSetConversationCollectedDataEvent

object

optional

set conversation collected data details

omnichannelCompleteCampaignEvent

object

optional

complete campaign event

omnichannelArchiveCampaignEvent

object

optional

archive campaign event

omnichannelPauseCampaignEvent

object

optional

pause campaign event

omnichannelResumeCampaignEvent

object

optional

resume campaign event

omnichannelStartCampaignEvent

object

optional

start campaign event

omnichannelScheduleModuleEvent

object

optional

schedule module event

omnichannelStartModuleEvent

object

optional

start module event

omnichannelPauseModuleEvent

object

optional

pause module event

omnichannelResumeModuleEvent

object

optional

resume module event

omnichannelErrorModuleEvent

object

optional

error module event

omnichannelSuccessModuleEvent

object

optional

success module event

omnichannelFailModuleEvent

object

optional

fail module event

omnichannelCompleteModuleEvent

object

optional

complete module event

omnichannelArchiveModuleEvent

object

optional

archive module event

omnichannelUpdateModuleEvent

object

optional

update module event

omnichannelAddSmsMessageSentModuleEvent

object

optional

SmsMessageSent module event

omnichannelModuleInitialReplyEvent

object

optional

ModuleInitialReply

omnichannelTaskMessageSentEvent

object

optional

a task message was sent for a campaign

omnichannelConnectedInboxPollEvent

object

optional

a connected inbox poll event

omnichannelConnectedInboxCreatedEvent

object

optional

an event for when a connected inbox is created

omnichannelAgentMessageUnitsEvent

object

optional

an event for when the message units for an agent omni message were calculated

omnichannelManagerMessageUnitsEvent

object

optional

an event for when the message units for a manager omni message were calculated

omnichannelCustomerMessageUnitsEvent

object

optional

an event for when the message units for a customer omni message were calculated

omnichannelSystemMessageUnitsEvent

object

optional

an event for when the message units for a system omni message were calculated

omnichannelPaymentLinkSentEvent

object

optional

an event for when a payment link is sent

omnichannelManualApproveTaskAcceptedEvent

object

optional

accepted manual approve task

omnichannelManualApproveTaskRejectedEvent

object

optional

rejected manual approve task

omnichannelManualApproveTaskTimeoutEvent

object

optional

timeout of manual approve task

omnichannelManualApproveTaskRequeueEvent

object

optional

requeue of manual approve task

omnichannelTranscriptSavedEvent

object

optional

transcript saved

omnichannelMessageSentEvent

object

optional

omni message event that encapsulates all omni messages sent

omnichannelProviderResponseEvent

object

optional

provider response for omni message sent

omnichannelProviderMessageFailedEvent

object

optional

message failed response for provider for undelivered sms mesages

asmAgentLoginEvent

object

optional

/ Asm events 400
agent logged into asm event

asmOpenVoiceEvent

object

optional

agent opens voice event

asmOpenOmniAgentEvent

object

optional

agent logs into omni event

asmActivateConversationEvent

object

optional

agent activates conversation event

asmDeactivateConversationEvent

object

optional

agent deactivates a conversation event

asmAgentStateChangedEvent

object

optional

agent's state changed event

asmAgentLogoutEvent

object

optional

agent logged out of asm event

asmPauseEvent

object

optional

asm pause event

asmResumeEvent

object

optional

asm resume event

asmConversationPulledEvent

object

optional

asm conversation pulled event

scorecardsCreateQuestionEvent

object

optional

Scorecards events class 500
question library question created

scorecardsUpdateQuestionEvent

object

optional

question library question updated

scorecardsDeleteQuestionEvent

object

optional

question library question deleted

scorecardsCreateScorecardEvent

object

optional

scorecard library scorecard created

scorecardsUpdateScorecardEvent

object

optional

scorecard library scorecard updated

scorecardsDeleteScorecardEvent

object

optional

scorecard library scorecard deleted

scorecardsCloneScorecardEvent

object

optional

scorecard library scorecard cloned

scorecardsCreateEvaluationEvent

object

optional

evaluation library evaluation created

scorecardsDeleteEvaluationEvent

object

optional

evaluation library evaluation deleted

scorecardsCreateSectionEvent

object

optional

section library section created

scorecardsUpdateSectionEvent

object

optional

section library section updated

scorecardsDeleteSectionEvent

object

optional

section library section deleted

scorecardsCreateCategoryEvent

object

optional

category library category created

scorecardsUpdateCategoryEvent

object

optional

category library category updated

scorecardsDeleteCategoryEvent

object

optional

category library category deleted

scorecardsCreateEvaluationQuestionEvent

object

optional

evaluation question created

scorecardsUpdateEvaluationQuestionEvent

object

optional

evaluation question updated

scorecardsDeleteEvaluationQuestionEvent

object

optional

evaluation question deleted

scorecardsCreateScorecardQuestionEvent

object

optional

scorecard question library scorecard question created

scorecardsUpdateScorecardQuestionEvent

object

optional

scorecard question library scorecard question updated

scorecardsDeleteScorecardQuestionEvent

object

optional

scorecard question library scorecard question deleted

scorecardsCreateAutoEvaluationEvent

object

optional

auto evaluation library auto evaluation created

scorecardsUpdateEvaluationEvent

object

optional

evaluation library evaluation updated

scorecardsCreateSmartEvaluationEvent

object

optional

smart evaluation created from smart scorecard

ticketEvent

object

optional

Tickets Events
EDIT update event

ticketCustomFieldCreateEvent

object

optional

custom field creation event

ticketCustomFieldEditEvent

object

optional

custom field update event

complianceRndQueryEvent

object

optional

Compliance events
compliance rnd query event

complianceRndQueryCachedEvent

object

optional

compliance rnd query cached event

agentTrainingCreateLearningOpportunityEvent

object

optional

Agent Training events class 800
learning opportunity created event

lmsPipelineFailureEvent

object

optional

LMS Events class 900

billingCommitBillingPlanEvent

object

optional

Billing Events class 1000

deliveryFailureEvent

object

optional

Delivery Events class 1100

contactManagerEntryAddEvent

object

optional

Contact Manager event

accessTokensExpiringEvent

object

optional

Organization Events
AccessTokensExpiringEvent is the event that is triggered when any users access tokens are expiring.

wfmPublishScheduleEvent

object

optional

WFM Events class 1400

Example

🔴500Server Error