{
"general_settings": {
"enable_agent_gateway_title_bar": true,
"default_agent_dial_in": "string",
"require_end_call_confirmation": true,
"enable_authorization_by_ip": true,
"authorized_ip_addresses": [
"string"
],
"initial_agent_status": "INITIAL_AGENT_STATUS_READY",
"enable_agent_pause": true,
"agent_pause_option_set": {
"enabled": true,
"set_sid": 0
},
"default_agent_pause_option": "string",
"enable_pause_option_reset": true,
"triggered_pause_status_pause_code_waiting": "string",
"triggered_pause_status_pause_code_wrapup": "string",
"display_recording_indicator": true,
"enable_call_recording_pause": true,
"call_recording_pause_confirmation": true,
"call_recording_delay": 0,
"enable_pause_recording_on_hold": true,
"enable_envision_screen_recording": true,
"agent_screen_recording": true,
"enable_agent_simple_hold": true,
"enable_agent_multi_accept": true,
"pause_agent_after_multi_accept": true,
"hold_queue_monitoring": {
"enabled": true,
"agent_routing": "AGENT_ROUTING_ANY_AGENT",
"required_hunt_group_routing": 0,
"preferred_hunt_group_routing": 0
},
"display_machine_deliver": true,
"display_linkback_hunt_group": true,
"display_sip_header_data": true,
"display_ivr_navigation_keys": true,
"display_data_collect_data": true,
"display_data_dipped_data": {
"display_data_dip_data": true,
"data_dip_display_keys": [
"string"
]
},
"integration_data_display": {
"display_integration_data": true,
"integration_display_keys": [
"string"
]
},
"journey_data_display": {
"display_journey_data": true,
"journey_display_keys": [
"string"
]
},
"agent_call_history_scope": "AGENT_CALL_HISTORY_SCOPE_NONE",
"agent_login_gui_statistics_display": {
"display_agent_login_gui_statistics": true,
"agent_login_gui_statistics_template": 0
},
"phone_zip_metadata_display": {
"display_phone_zip_metadata": true,
"phone_zip_metadata_keys": [
"DISPLAY_OPTION_ADMIN_CODE_1"
]
},
"display_skills": true,
"display_web_links": true,
"enable_agent_hunt_group_reassignment": true,
"disallowed_hunt_groups": {
"enabled": true,
"hunt_groups": [
0
]
},
"enable_manual_approval_of_calls": true,
"require_manual_approval_number": true,
"enable_manual_approval_of_sms": true,
"require_manual_approval_number_sms": true,
"disable_reject_option_for_approvers": true,
"alphanumeric_keypad": {
"enabled": true,
"delimiter": "ALPHANUMERIC_KEYPAD_DELIMITER_ASTERISK"
},
"enable_call_desktop_notifications": true,
"inbound_compliance_metadata": {
"enabled": true,
"optional_data": [
0
],
"required_data": [
0
]
},
"enable_agent_intercom": true,
"prepare_state_call_delivery": {
"manual_dial": true,
"preview_dial": true
}
},
"communication_settings": {
"enable_scrub_list_adding": true,
"scrub_lists": [
"string"
],
"enable_scrub_list_removal": true,
"scrub_lists_removal_allowed": [
"string"
],
"compliance_default_country": "COUNTRY_UNDEFINED",
"display_options_in_wrapup": true,
"inbound_scrub_list_expiration": {
"default_expiration": "COMMUNICATION_EXPIRATION_NEVER",
"limit_expiration": true,
"limited_expirations": [
"COMMUNICATION_EXPIRATION_NEVER"
]
},
"manual_scrub_list_expiration": {
"default_expiration": "COMMUNICATION_EXPIRATION_NEVER",
"limit_expiration": true,
"limited_expirations": [
"COMMUNICATION_EXPIRATION_NEVER"
]
},
"outbound_scrub_list_expiration": {
"default_expiration": "COMMUNICATION_EXPIRATION_NEVER",
"limit_expiration": true,
"limited_expirations": [
"COMMUNICATION_EXPIRATION_NEVER"
]
},
"preview_scrub_list_expiration": {
"default_expiration": "COMMUNICATION_EXPIRATION_NEVER",
"limit_expiration": true,
"limited_expirations": [
"COMMUNICATION_EXPIRATION_NEVER"
]
},
"automate_manually_dialed_scrub_list": true,
"automate_preview_dialed_scrub_list": true,
"automate_response_rules": {
"enabled": true,
"rule_sid": 0
},
"automate_scrub_list_call_data": {
"enabled": true,
"scrub_list_data_fields": [
{
"scrub_list": "string",
"call_data_field": 0
}
]
}
},
"callback_settings": {
"enable_callback_scheduling": true,
"default_callback_routing": {
"routing_mode": "DEFAULT_CALLBACK_ROUTING_NONE",
"agent_sid": 0,
"agent_skillsets": [
0
],
"hunt_group_sids": [
0
]
},
"enable_callback_calling": true,
"enable_automatic_retrieval": true,
"callback_routing_disallowed": {
"use_routing_limiting": true,
"agent_sids": [
0
],
"hunt_group_sids": [
0
],
"agent_skill_sids": [
0
]
},
"enable_customizable_caller_id": true,
"default_caller_id": "string",
"enable_callback_calendar": true
},
"preview_dial_settings": {
"enable_preview_dial_cancel": true,
"enable_auto_pause_on_cancel": true,
"timeout_minutes": 0,
"require_number_confirmation": true,
"preview_queue_config": "string"
},
"manual_dial_settings": {
"enable_manual_dial": true,
"queue_configuration_name": "string",
"default_call_recording": "HUNT_GROUP_USE_ORG_DEFAULT",
"cell_phone_scrub": "HUNT_GROUP_USE_ORG_DEFAULT",
"time_zone_restriction": "HUNT_GROUP_USE_ORG_DEFAULT",
"time_zone_validation_postal_code": "MANUAL_DIAL_TIME_ZONE_VALIDATION_DISABLED",
"natural_compliance_scrub": {
"compliance_scrub": "HUNT_GROUP_USE_ORG_DEFAULT",
"rule_set_id": "string"
},
"scrub_override": {
"enable_dncl_override": true,
"enable_cell_scrub_override": true,
"enable_time_zone_scrub_override": true,
"natural_compliance_override": true
},
"enable_whitelist": true,
"default_outbound_country": "COUNTRY_UNDEFINED",
"display_outbound_country_selection": true,
"display_outbound_number_phone_book": true,
"default_caller_id_country": "COUNTRY_UNDEFINED",
"display_caller_id_country_selection": true,
"display_caller_id_phone_book": true,
"enable_customizable_caller_id": true,
"default_caller_id": {
"usage": "DEFAULT_MANUAL_DIAL_CALLER_ID_NONE",
"custom_caller_id": "string"
},
"enable_caller_id_bucket": true,
"random_caller_id_bucket": 0,
"automate_random_caller_id": true,
"enable_mask_caller_id": true,
"enable_sip_address": true,
"natural_language_compliance_metadata": {
"enabled": true,
"optional_data": [
0
],
"required_data": [
0
]
},
"data_dip_scope": "MANUAL_DIAL_DATA_DIP_SCOPE_DISABLED",
"data_dip_config_sid": 0,
"data_dip_result_handling": "MANUAL_DIAL_DATA_DIP_HANDLING_CANCEL",
"data_dip_integration_mappings": [
{
"mapping_type": "MANUAL_DIAL_DATA_DIP_INTEGRATION_UNSPECIFIED",
"data_dip_return_key": "string",
"contact_field_description_sid": 0
}
],
"data_dip_integration_handling": "MANUAL_DIAL_DATA_DIP_HANDLING_CANCEL",
"enable_reject_option_for_approvers": true
},
"transfer_call_settings": {
"enable_transfer": true,
"hand_off_types": {
"enable_conference": true,
"enable_warm": true,
"enable_cold": true
},
"recording_status": "TRANSFER_RECORDING_STATUS_KEEP_STATUS",
"transfer_types": {
"enable_agent_transfer": true,
"enable_open_transfer": true,
"enable_requeue_transfer": true,
"enable_pbx_extension_transfer": true,
"enable_voicemail_transfer": true
},
"display_transfer_number_phone_book": true,
"enable_transfer_number_editing": true,
"default_transfer_number": "string",
"start_recording_numbers": [
"string"
],
"stop_recording_numbers": [
"string"
],
"transfer_number_country": "COUNTRY_UNDEFINED",
"display_transfer_country_selection": true,
"display_caller_id_phone_book": true,
"enable_caller_id_editing": true,
"default_caller_id": {
"usage": "DEFAULT_CALLER_ID_NONE",
"custom_caller_id": "string"
},
"caller_id_country": "COUNTRY_UNDEFINED",
"display_caller_id_country_selection": true,
"display_agent_transfer_filtering": true,
"default_agent_transfer_filtering": true,
"enable_hunt_group_filtering": true,
"requeue_queue_config": {
"usage": "REQUEUE_TRANSFER_QUEUE_CONFIG_CURRENT",
"custom_name": "string"
},
"requeue_transfer_disallowed": {
"enable": true,
"agent_skill_sids": [
0
],
"hunt_group_sids": [
0
]
},
"pbx_transfer_disallowed": {
"enable": true,
"extensions": [
"string"
]
},
"enable_scrub_override": true,
"enable_whitelist": true,
"natural_compliance_scrub": {
"compliance_scrub": "HUNT_GROUP_USE_ORG_DEFAULT",
"rule_set_id": "string"
},
"natural_language_compliance_metadata": {
"enabled": true,
"optional_data": [
0
],
"required_data": [
0
]
}
},
"number_history_settings": {
"enable_search": true,
"enable_report_download": true,
"enable_recordings_download": true,
"enable_agent_response_editing": true
}
}