Authorization: ********************
{
"page_size": 0,
"page_token": "string",
"flag_sid": {
"filter": [
0
],
"match": 0
},
"flag_review_status": "ANY",
"notify_group_id": {
"is_null": true,
"filter": [
"string"
],
"match": 0
},
"review_group_id": {
"is_null": true,
"filter": [
"string"
],
"match": 0
},
"start_transcript_sid": 0,
"end_transcript_sid": 0,
"order_by": "string"
}
curl --location --request POST 'https://api.cbf.tcn.com/api/v1alpha1/vanalytics/vanalytics/searchflagtranscripts' \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data-raw '{
"page_size": 0,
"page_token": "string",
"flag_sid": {
"filter": [
0
],
"match": 0
},
"flag_review_status": "ANY",
"notify_group_id": {
"is_null": true,
"filter": [
"string"
],
"match": 0
},
"review_group_id": {
"is_null": true,
"filter": [
"string"
],
"match": 0
},
"start_transcript_sid": 0,
"end_transcript_sid": 0,
"order_by": "string"
}'
{
"next_page_token": "string",
"hits": [
{
"transcript": {
"transcript_sid": 0,
"call_sid": 0,
"call_type": "INBOUND",
"results": [
{
"channel": 0,
"segments": [
{
"begin_time": 0,
"confidence": 0,
"duration": 0,
"text": "string",
"words": [
{
"begin_time": 0,
"confidence": 0,
"duration": 0,
"spoken": "string",
"redacted": true
}
]
}
],
"agent_first_name": "string",
"agent_last_name": "string",
"agent_user_name": "string",
"begin_time": 0,
"duration": 0,
"text": "string",
"hunt_group_sid": 0,
"sentiment": {
"overall": {
"positive": 0,
"neutral": 0,
"negative": 0
},
"worst": "TRANSCRIPT_SENTIMENT_TONE_UNKNOWN",
"dominant": "TRANSCRIPT_SENTIMENT_TONE_UNKNOWN",
"last": "TRANSCRIPT_SENTIMENT_TONE_UNKNOWN",
"samples": [
{
"estimate": {
"positive": 0,
"neutral": 0,
"negative": 0
},
"offset": "string",
"duration": "string"
}
]
}
}
],
"silence": {
"duration": {
"total": 0,
"max": 0,
"percentage": 0
},
"segments": [
{
"begin_time": 0,
"duration": 0
}
],
"occurrence": {
"total": 0
},
"threshold": 0
},
"talk_time": 0,
"create_time": "1s",
"call_start_time": "1s",
"talk_over": {
"occurrence": {
"total": 0
},
"duration": {
"total": 0,
"max": 0,
"percentage": 0
},
"results": [
{
"channel": 0,
"occurrence": {
"total": 0
},
"duration": {
"total": 0,
"max": 0,
"percentage": 0
},
"segments": [
{
"begin_time": 0,
"duration": 0
}
],
"agent_user_name": "string",
"agent_session_sid": 0
}
],
"threshold": 0
},
"caller_id": "string",
"phone_number": "string",
"audio_time": 0,
"audio_bytes": 0,
"group_name": "string",
"agent_call_log": {
"actions": [
{
"call_ended": "string"
}
]
},
"flag_summary": {
"count": 0,
"priority_sum": 0,
"priority_max": 0,
"need_review": {
"priority_sum": 0,
"priority_max": 0,
"count": 0,
"flag_sids": [
0
]
},
"flags": [
{
"flag_sid": 0,
"name": "string",
"priority": 0,
"version": 0,
"filters": [
{
"join_key": "string",
"flag_sid": 0,
"filter_sid": 0,
"version": 0,
"name": "string"
}
],
"must_review": true,
"must_notify": true,
"reviews": [
{
"join_key": "string",
"flag_sid": 0,
"user_id": "string"
}
]
}
],
"review_status": "TRANSCRIPT_REVIEW_STATUS_TODO"
},
"delete_time": "1s",
"number_format": "string",
"agent_response": {
"property1": {
"values": [
"string"
]
},
"property2": {
"values": [
"string"
]
}
},
"summary": {
"bullet_points": [
"string"
],
"status": "TRANSCRIPT_SUMMARY_STATUS_QUEUED"
}
},
"flag_snapshot_sids": [
0
],
"reviewed": {
"property1": true,
"property2": true
},
"flag_sids": [
0
]
}
],
"total": 0
}