AssignNewConversation

Assign agent to matched conversation based on skills and channelTypes requested

Request

Authorization

JWT Bearer

Add the parameter

Authorization

to Headers

Example:

Authorization: ********************

Body Params application/jsonRequired

Example

{
    "asm_session_sid": 0,
    "skills": {
        "property1": 0,
        "property2": 0
    },
    "channel_types": [
        "CHANNEL_TYPE_EMAIL"
    ]
}

Request Code Samples

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

Responses

🟢200OK

application/json

Success

Body

Example

{
    "conversation": {
        "conversation_sid": 0,
        "conversation_created_time": "1s",
        "assigned_last_updated_time": "1s",
        "conversation_status": "CONVERSATION_STATUS_NEW",
        "channel_type": "CHANNEL_TYPE_EMAIL",
        "customer_info": {
            "name": "string",
            "phone_number": "string",
            "email_address": "string"
        },
        "last_message_time": "1s",
        "skills": {
            "skills": {
                "property1": true,
                "property2": true
            }
        },
        "assignment_status": "ACTIVE_AGENT",
        "assignment_type": "PRIMARY_AGENT",
        "sla_timeouts": {
            "t1": 0,
            "t2": 0,
            "t3": 0,
            "t10": 0,
            "t11": 0,
            "t12": 0
        },
        "conversation_collected_data": {
            "items": [
                {
                    "conversation_collected_data_sid": 0,
                    "conversation_sid": 0,
                    "data_name": "string",
                    "data_value": "string",
                    "collection_time": "1s",
                    "user_id": "string"
                }
            ]
        },
        "last_message_group_time": "1s",
        "last_message_group_type": "OMNI_SENDER_TYPE_AGENT",
        "task_sid": "string"
    },
    "reference_id": "string"
}

🟢200Success