BuildCallProfileTemplate

Builds and returns a call profile template for the org sending the request and the given @skill_profile_category.
The template will be generated using the training data for said skill profile category using the @training_data_range and @averages_calculation_range_in_months
from the client's saved forecasting parameters.
The @total_calls in the returned template be summed from the (@training_data_start_datetime - @averages_calculation_range_in_months) to @training_data_end_datetime,
or from @training_data_start_datetime to @training_data_end_datetime if @averages_calculation_range_in_months is 0.
The fixed averages fields in the call profile template, will be set to the averages that the skill profile category has.
Errors:

grpc.Invalid: the @skill_profile_category in the request is invalid.

grpc.NotFound: the @skill_profile_category given is not found for the org.

grpc.Internal: error occurs when building the call profile template.

Request

Authorization

JWT Bearer

Add the parameter

Authorization

to Headers

Example:

Authorization: ********************

Body Params application/jsonRequired

Example

{
    "skill_profile_category": {
        "skill_profile_category_sid": 0,
        "skill_profile_category_type": "SINGLE_SKILL_PROFILE"
    },
    "time_zone": "string"
}

Request Code Samples

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

Responses

🟢200OK

application/json

Success

Body

Example

{
    "call_profile_template": {
        "call_profile_template_sid": 0,
        "name": "string",
        "total_calls_profile": {
            "total_calls": 0,
            "distribution_profile": {
                "profile_tod": {
                    "sunday": [
                        0
                    ],
                    "monday": [
                        0
                    ],
                    "tuesday": [
                        0
                    ],
                    "wednesday": [
                        0
                    ],
                    "thursday": [
                        0
                    ],
                    "friday": [
                        0
                    ],
                    "saturday": [
                        0
                    ]
                },
                "profile_woms": {
                    "january": [
                        0
                    ],
                    "february": [
                        0
                    ],
                    "march": [
                        0
                    ],
                    "april": [
                        0
                    ],
                    "may": [
                        0
                    ],
                    "june": [
                        0
                    ],
                    "july": [
                        0
                    ],
                    "august": [
                        0
                    ],
                    "september": [
                        0
                    ],
                    "october": [
                        0
                    ],
                    "november": [
                        0
                    ],
                    "december": [
                        0
                    ]
                },
                "profile_dow": {
                    "sunday": 0,
                    "monday": 0,
                    "tuesday": 0,
                    "wednesday": 0,
                    "thursday": 0,
                    "friday": 0,
                    "saturday": 0
                },
                "profile_moy": {
                    "january": 0,
                    "february": 0,
                    "march": 0,
                    "april": 0,
                    "may": 0,
                    "june": 0,
                    "july": 0,
                    "august": 0,
                    "september": 0,
                    "october": 0,
                    "november": 0,
                    "december": 0
                }
            }
        },
        "total_abandoned_calls_profile": {
            "total_calls": 0,
            "distribution_profile": {
                "profile_tod": {
                    "sunday": [
                        0
                    ],
                    "monday": [
                        0
                    ],
                    "tuesday": [
                        0
                    ],
                    "wednesday": [
                        0
                    ],
                    "thursday": [
                        0
                    ],
                    "friday": [
                        0
                    ],
                    "saturday": [
                        0
                    ]
                },
                "profile_woms": {
                    "january": [
                        0
                    ],
                    "february": [
                        0
                    ],
                    "march": [
                        0
                    ],
                    "april": [
                        0
                    ],
                    "may": [
                        0
                    ],
                    "june": [
                        0
                    ],
                    "july": [
                        0
                    ],
                    "august": [
                        0
                    ],
                    "september": [
                        0
                    ],
                    "october": [
                        0
                    ],
                    "november": [
                        0
                    ],
                    "december": [
                        0
                    ]
                },
                "profile_dow": {
                    "sunday": 0,
                    "monday": 0,
                    "tuesday": 0,
                    "wednesday": 0,
                    "thursday": 0,
                    "friday": 0,
                    "saturday": 0
                },
                "profile_moy": {
                    "january": 0,
                    "february": 0,
                    "march": 0,
                    "april": 0,
                    "may": 0,
                    "june": 0,
                    "july": 0,
                    "august": 0,
                    "september": 0,
                    "october": 0,
                    "november": 0,
                    "december": 0
                }
            }
        },
        "average_speed_of_answer_profile": {
            "min_average": 0,
            "max_average": 0,
            "distribution_profile": {
                "profile_tod": {
                    "sunday": [
                        0
                    ],
                    "monday": [
                        0
                    ],
                    "tuesday": [
                        0
                    ],
                    "wednesday": [
                        0
                    ],
                    "thursday": [
                        0
                    ],
                    "friday": [
                        0
                    ],
                    "saturday": [
                        0
                    ]
                },
                "profile_woms": {
                    "january": [
                        0
                    ],
                    "february": [
                        0
                    ],
                    "march": [
                        0
                    ],
                    "april": [
                        0
                    ],
                    "may": [
                        0
                    ],
                    "june": [
                        0
                    ],
                    "july": [
                        0
                    ],
                    "august": [
                        0
                    ],
                    "september": [
                        0
                    ],
                    "october": [
                        0
                    ],
                    "november": [
                        0
                    ],
                    "december": [
                        0
                    ]
                },
                "profile_dow": {
                    "sunday": 0,
                    "monday": 0,
                    "tuesday": 0,
                    "wednesday": 0,
                    "thursday": 0,
                    "friday": 0,
                    "saturday": 0
                },
                "profile_moy": {
                    "january": 0,
                    "february": 0,
                    "march": 0,
                    "april": 0,
                    "may": 0,
                    "june": 0,
                    "july": 0,
                    "august": 0,
                    "september": 0,
                    "october": 0,
                    "november": 0,
                    "december": 0
                }
            }
        },
        "average_handle_time_profile": {
            "min_average": 0,
            "max_average": 0,
            "distribution_profile": {
                "profile_tod": {
                    "sunday": [
                        0
                    ],
                    "monday": [
                        0
                    ],
                    "tuesday": [
                        0
                    ],
                    "wednesday": [
                        0
                    ],
                    "thursday": [
                        0
                    ],
                    "friday": [
                        0
                    ],
                    "saturday": [
                        0
                    ]
                },
                "profile_woms": {
                    "january": [
                        0
                    ],
                    "february": [
                        0
                    ],
                    "march": [
                        0
                    ],
                    "april": [
                        0
                    ],
                    "may": [
                        0
                    ],
                    "june": [
                        0
                    ],
                    "july": [
                        0
                    ],
                    "august": [
                        0
                    ],
                    "september": [
                        0
                    ],
                    "october": [
                        0
                    ],
                    "november": [
                        0
                    ],
                    "december": [
                        0
                    ]
                },
                "profile_dow": {
                    "sunday": 0,
                    "monday": 0,
                    "tuesday": 0,
                    "wednesday": 0,
                    "thursday": 0,
                    "friday": 0,
                    "saturday": 0
                },
                "profile_moy": {
                    "january": 0,
                    "february": 0,
                    "march": 0,
                    "april": 0,
                    "may": 0,
                    "june": 0,
                    "july": 0,
                    "august": 0,
                    "september": 0,
                    "october": 0,
                    "november": 0,
                    "december": 0
                }
            }
        },
        "average_after_call_work_profile": {
            "min_average": 0,
            "max_average": 0,
            "distribution_profile": {
                "profile_tod": {
                    "sunday": [
                        0
                    ],
                    "monday": [
                        0
                    ],
                    "tuesday": [
                        0
                    ],
                    "wednesday": [
                        0
                    ],
                    "thursday": [
                        0
                    ],
                    "friday": [
                        0
                    ],
                    "saturday": [
                        0
                    ]
                },
                "profile_woms": {
                    "january": [
                        0
                    ],
                    "february": [
                        0
                    ],
                    "march": [
                        0
                    ],
                    "april": [
                        0
                    ],
                    "may": [
                        0
                    ],
                    "june": [
                        0
                    ],
                    "july": [
                        0
                    ],
                    "august": [
                        0
                    ],
                    "september": [
                        0
                    ],
                    "october": [
                        0
                    ],
                    "november": [
                        0
                    ],
                    "december": [
                        0
                    ]
                },
                "profile_dow": {
                    "sunday": 0,
                    "monday": 0,
                    "tuesday": 0,
                    "wednesday": 0,
                    "thursday": 0,
                    "friday": 0,
                    "saturday": 0
                },
                "profile_moy": {
                    "january": 0,
                    "february": 0,
                    "march": 0,
                    "april": 0,
                    "may": 0,
                    "june": 0,
                    "july": 0,
                    "august": 0,
                    "september": 0,
                    "october": 0,
                    "november": 0,
                    "december": 0
                }
            }
        },
        "average_time_to_abort_profile": {
            "min_average": 0,
            "max_average": 0,
            "distribution_profile": {
                "profile_tod": {
                    "sunday": [
                        0
                    ],
                    "monday": [
                        0
                    ],
                    "tuesday": [
                        0
                    ],
                    "wednesday": [
                        0
                    ],
                    "thursday": [
                        0
                    ],
                    "friday": [
                        0
                    ],
                    "saturday": [
                        0
                    ]
                },
                "profile_woms": {
                    "january": [
                        0
                    ],
                    "february": [
                        0
                    ],
                    "march": [
                        0
                    ],
                    "april": [
                        0
                    ],
                    "may": [
                        0
                    ],
                    "june": [
                        0
                    ],
                    "july": [
                        0
                    ],
                    "august": [
                        0
                    ],
                    "september": [
                        0
                    ],
                    "october": [
                        0
                    ],
                    "november": [
                        0
                    ],
                    "december": [
                        0
                    ]
                },
                "profile_dow": {
                    "sunday": 0,
                    "monday": 0,
                    "tuesday": 0,
                    "wednesday": 0,
                    "thursday": 0,
                    "friday": 0,
                    "saturday": 0
                },
                "profile_moy": {
                    "january": 0,
                    "february": 0,
                    "march": 0,
                    "april": 0,
                    "may": 0,
                    "june": 0,
                    "july": 0,
                    "august": 0,
                    "september": 0,
                    "october": 0,
                    "november": 0,
                    "december": 0
                }
            }
        },
        "fixed_average_speed_of_answer": 0,
        "fixed_average_handle_time": 0,
        "fixed_average_after_call_work": 0,
        "fixed_average_time_to_abort": 0,
        "default_to_fixed_averages_forecast": true,
        "time_zone": "string",
        "average_talk_time_profile": {
            "min_average": 0,
            "max_average": 0,
            "distribution_profile": {
                "profile_tod": {
                    "sunday": [
                        0
                    ],
                    "monday": [
                        0
                    ],
                    "tuesday": [
                        0
                    ],
                    "wednesday": [
                        0
                    ],
                    "thursday": [
                        0
                    ],
                    "friday": [
                        0
                    ],
                    "saturday": [
                        0
                    ]
                },
                "profile_woms": {
                    "january": [
                        0
                    ],
                    "february": [
                        0
                    ],
                    "march": [
                        0
                    ],
                    "april": [
                        0
                    ],
                    "may": [
                        0
                    ],
                    "june": [
                        0
                    ],
                    "july": [
                        0
                    ],
                    "august": [
                        0
                    ],
                    "september": [
                        0
                    ],
                    "october": [
                        0
                    ],
                    "november": [
                        0
                    ],
                    "december": [
                        0
                    ]
                },
                "profile_dow": {
                    "sunday": 0,
                    "monday": 0,
                    "tuesday": 0,
                    "wednesday": 0,
                    "thursday": 0,
                    "friday": 0,
                    "saturday": 0
                },
                "profile_moy": {
                    "january": 0,
                    "february": 0,
                    "march": 0,
                    "april": 0,
                    "may": 0,
                    "june": 0,
                    "july": 0,
                    "august": 0,
                    "september": 0,
                    "october": 0,
                    "november": 0,
                    "december": 0
                }
            }
        },
        "fixed_average_talk_time": 0
    }
}

🟢200Success