ListSkillProfiles

POST

https://api.cbf.tcn.com/api/v1alpha1/wfm/listskillprofiles

Retrieves all the skill profiles of the org sending the request.
Also it can return the skills of each of the returned profiles.
Errors:

Request

Authorization

JWT Bearer

Add the parameter

Authorization

to Headers

Example:

Authorization: ********************

Body Params application/jsonRequired

Example

{
    "active_only": true,
    "with_skills": true,
    "channel_types": [
        "CHANNEL_TYPE_EMAIL"
    ]
}

Request Code Samples

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

curl --location --request POST 'https://api.cbf.tcn.com/api/v1alpha1/wfm/listskillprofiles' \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data-raw '{
    "active_only": true,
    "with_skills": true,
    "channel_types": [
        "CHANNEL_TYPE_EMAIL"
    ]
}'

Responses

🟢200OK

application/json

Success

Body

Example

{
    "skill_profiles": [
        {
            "skill_profile_sid": 0,
            "name": "string",
            "description": "string",
            "create_date": "1s",
            "unnamed": true,
            "inactive_as_of_date": "1s",
            "skills": [
                {
                    "skill_sid": 0,
                    "client_skill_type": "AGENT_SKILL",
                    "name": "string",
                    "delete_date": "1s",
                    "client_skill_sid": 0,
                    "proficiency": 0
                }
            ],
            "skills_count": 0,
            "occurrence": 0,
            "average_speed_of_answer_in_seconds": 0,
            "average_handle_time_in_seconds": 0,
            "average_after_call_work_in_seconds": 0,
            "average_time_to_abort_in_seconds": 0,
            "are_averages_manual": true,
            "channel_types": [
                "CHANNEL_TYPE_EMAIL"
            ],
            "sms": {
                "average_conversation_length": "string"
            },
            "average_talk_time_in_seconds": 0
        }
    ]
}

🟢200Success

Modified at 2025-09-26 15:44:58

CreateInitialDemoActivities

UpdateSkillProfile