{
"keypad_enabled": true,
"keypad_delimiter": "string",
"statistics": {
"show_statistics": true,
"show_call_history": true,
"filter_call_history": "TODAY"
},
"end_call_confirmation": true,
"pause": {
"allow_agent_pause": true,
"allow_agent_pause_reset": true,
"use_agent_pause_codes": true,
"default_agent_pause_code": "string",
"recording_pause_confirmation": true
},
"hqm": {
"monitor": true,
"required_group": 0,
"preferred_group": 0,
"agent_routing": "UNKNOWN"
},
"manual_dial": {
"enabled": true,
"show_outbound_phone_book": true,
"show_caller_id_phone_book": true,
"has_custom_caller_id": true,
"default_caller_id": "string",
"default_country_sid": 0,
"show_country_selector": true,
"timezone_restrictions": true,
"scrub_cell_phones": true,
"call_recording": true,
"agent_override_cell": true,
"agent_override_ccr": true,
"agent_override_dncl": true,
"agent_override_timezone": true,
"use_white_list": true,
"use_random_caller_id": true,
"random_caller_id_bucket": 0,
"default_caller_id_country_sid": 0,
"display_caller_id_country_select": true,
"use_caller_id_bucket": true,
"agent_override_natural_compliance": true,
"natural_compliance_rule_set_name": "string",
"compliance_metadata": [
{
"name": "string",
"required": true
}
],
"enable_metadata": true,
"use_timezone_validation_zip": "FALSE",
"enable_reject_option_for_approvers": true,
"enable_sip_address": true,
"mask_manual_dial_caller_id": true,
"enable_manual_dial_data_dip": "string",
"manual_dial_data_dip_config": 0,
"manual_dial_data_dip_result_handling": "NONE",
"data_dip_manual_dial_integration": {
"property1": "string",
"property2": "string"
},
"data_dip_manual_dial_integration_handling": "NONE"
},
"transfer": {
"allowed": true,
"show_filtering": true,
"requeue_type": "UNKNOWN",
"type": [
"UNKNOWN"
],
"default_country_sid": 0,
"show_country_selector": true,
"has_custom_transfer_number": true,
"default_transfer_number": "string",
"has_custom_caller_id": true,
"default_caller_id": "string",
"show_transfers_phone_book": true,
"show_caller_id_phone_book": true,
"hand_off_type": [
"UNKNOWN"
],
"recording_status": "UNKNOWN",
"default_caller_id_country_sid": 0,
"show_caller_id_country_selector": true,
"start_record_transfer_targets": [
"string"
],
"stop_record_transfer_targets": [
"string"
],
"default_filtering_include_all_online_agents": true,
"requeue_type_custom_value": "string",
"agent_transfer_hunt_group_filter": true,
"agent_transfer_recording_status": "UNKNOWN",
"requeue_transfer_recording_status": "UNKNOWN",
"open_transfer_recording_status": "UNKNOWN",
"natural_compliance_override": true,
"transfer_natural_compliance_rule_set_name": "string",
"compliance_metadata": [
{
"name": "string",
"required": true
}
],
"call_whitelist": true
},
"preview_dial": {
"require_confirmation": true,
"timeout_minutes": 0,
"allow_cancel": true,
"pause_on_cancel": true
},
"phone_number_activity": {
"allow_phone_number_activity": true,
"allow_export_phone_number_activity": true,
"allow_pna_recordings_download": true,
"allow_pna_edit_responses": true
},
"dncl": {
"allow_dncl_add": true,
"manual_dial_auto_dncl_add": true,
"preview_dial_auto_dncl_add": true,
"agent_responses_auto_dncl_add": true,
"default_manual_dncl_expire_hours": 0,
"default_preview_dncl_expire_hours": 0,
"default_dncl_country": 0,
"default_outbound_dncl_expire_hours": 0,
"default_inbound_dncl_expire_hours": 0,
"hunt_group_compliance_scrub_lists": [
"string"
],
"scrub_lists_auto_add_options": [
{
"scrub_list": "string",
"field_id": "string",
"field_name": "string"
}
],
"display_dncl_options_in_wrapup": true,
"allow_dncl_remove": true,
"hunt_group_compliance_scrub_lists_removal_allowed": [
"string"
],
"scrub_lists_expiration_limits": {
"outbound_expiration_limit": [
0
],
"inbound_expiration_limit": [
0
],
"manual_dial_expiration_limit": [
0
],
"preview_dial_expiration_limit": [
0
]
}
},
"hold": {
"allowed": "NONE",
"auto_pause_on_multi_hold": true
},
"manual_approval": {
"allowed": true,
"confirm": true,
"sms_allowed": true,
"sms_number_confirmation": true,
"disable_reject_option_for_approvers": true
},
"display_linkback_huntgroup": true,
"schedule_callback": {
"allow_callback_scheduling": true,
"allow_scheduled_callback_calling": true,
"allow_automatic_callback_retrieval_mode": true,
"allow_default_callback_routing": true,
"callbacks_retrieval_mode_settings": "string",
"default_callback_routing_settings": "string",
"callbacks_service_id": "string",
"has_custom_caller_id": true,
"default_caller_id": "string",
"allow_scheduled_callback_calendar": true
},
"recording": {
"display_indicator": true,
"enable_pause": true,
"enable_delay": true,
"delay": 0,
"pause_recording_on_hold": true
},
"display_phone_zip_metadata": true,
"phone_zip_metadata_keys": [
"string"
],
"display_machine_deliver": true,
"allow_agent_intercom": true,
"display_data_settings": {
"display_data_dip": "NONE",
"display_data_dip_keys": [
"string"
],
"display_data_collect": true,
"display_ivr_navigation": true,
"display_sip_header_data": true
},
"allow_change_hunt_group": true,
"agent_screen_recording": true,
"inbound_compliance_metadata": [
{
"name": "string",
"required": true
}
],
"notify_queued_calls": true,
"display_journey_retrieved_data": true,
"limit_journey_retrieved_data": [
"string"
],
"initial_agent_status": 0,
"display_web_links": true,
"display_skills": true,
"interrupt_peering": [
"InterruptPeeringStatus_MANUAL"
],
"display_integration_data_map": true,
"limit_integration_data_map": [
"string"
]
}