GetSkillProfile

POST

https://api.cbf.tcn.com/api/v1alpha1/wfm/getskillprofile

Get a skill profile that has the given @skill_profile_sid.
It also gets all the skills and the mappings associated with that profile.
If the @inactive_as_of_date of the skill profile is nil then the mapping is of inactive profiles to this one,
otherwise the mapping is of this profile to an active one.
Errors:

grpc.Invalid: the @skill_profile_sid in the request is invalid.

grpc.Internal: error occurs when getting the skill profile.

grpc.NotFound: skill profile doesn't exist.

Request

Authorization

JWT Bearer

Add the parameter

Authorization

to Headers

Example:

Authorization: ********************

Body Params application/jsonRequired

Example

{
    "skill_profile_sid": 0
}

Request Code Samples

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

curl --location --request POST 'https://api.cbf.tcn.com/api/v1alpha1/wfm/getskillprofile' \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data-raw '{
    "skill_profile_sid": 0
}'

Responses

🟢200OK

application/json

Success

Body

Example

{
    "skill_profile": {
        "skill_profile_sid": 0,
        "name": "string",
        "description": "string",
        "create_date": "1s",
        "unnamed": true,
        "inactive_as_of_date": "1s",
        "skills": [
            {
                "skill_sid": 0,
                "client_skill_type": "AGENT_SKILL",
                "name": "string",
                "delete_date": "1s",
                "client_skill_sid": 0,
                "proficiency": 0
            }
        ],
        "skills_count": 0,
        "occurrence": 0,
        "average_speed_of_answer_in_seconds": 0,
        "average_handle_time_in_seconds": 0,
        "average_after_call_work_in_seconds": 0,
        "average_time_to_abort_in_seconds": 0,
        "are_averages_manual": true,
        "channel_types": [
            "CHANNEL_TYPE_EMAIL"
        ],
        "sms": {
            "average_conversation_length": "string"
        },
        "average_talk_time_in_seconds": 0
    },
    "mappings": [
        {
            "skill_profile_sid": 0,
            "name": "string"
        }
    ]
}

🟢200Success

Modified at 2025-09-26 15:44:58

UpdateSkillProfileProficiencies

ResyncSkillProfiles