ListAgentQueueAndOnHoldCallData

POST

https://api.cbf.tcn.com/api/v1alpha1/p3api/listagentqueueandonholdcalldata

Returns lists with call data of calls that were:
Placed on multihold by the requesting agent.
Queued, are ready to be handled and require a subset of the agent_skills provided.
Placed in the Hold Queue Monitor, haven't been picked up yet and require a subset of the agent_skills provided.
Required permissions:
NONE
Errors:

grpc.Invalid: the agent_session_sid provided in the request is invalid.

Request

Authorization

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Body Params application/json

Example

Request Code Samples

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

curl --location --request POST 'https://api.cbf.tcn.com/api/v1alpha1/p3api/listagentqueueandonholdcalldata' \
--header 'Content-Type: application/json' \
--data-raw ''

Responses

🟢200OK

application/json

Success

Body

Example

🔴500Server Error

Modified at 2025-08-14 21:02:57

GetReadyAgents

SaveAgentCallResponses