GetLostPeerInfo

Uses lost peer call sid and call type from the request to get information about lost call
gets the name and hunt group of the agent that was connected to that call and all types of skills the call has.

Required permissions:
NONE
Errors:

grpc.Invalid: the call_sid in the request in invalid.

grpc.NotFound: the call sid provided wasn't previously connected to any agent.

Request

Authorization

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Body Params application/json

call_type

enum<string>

call_type

optional

Allowed values:

INBOUNDOUTBOUNDPREVIEWMANUALMAC

call_sid

integer <int64> | string

call_sid

optional

Example

{
  "call_type": "INBOUND",
  "call_sid": 0
}

Request samples

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

Responses

🟢200OK

application/json

Success

Body

former_agent_name

string

former_agent_name

optional

former_hunt_group_name

string

former_hunt_group_name

optional

former_agent_sid

integer <int64> | string

former_agent_sid

optional

hunt_groups

array[string]

hunt_groups

optional

agents

array[string]

agents

optional

agent_skills

array[string]

agent_skills

optional

pbx_extensions

array[string]

pbx_extensions

optional

Example

{
  "former_agent_name": "string",
  "former_hunt_group_name": "string",
  "former_agent_sid": 0,
  "hunt_groups": [
    "string"
  ],
  "agents": [
    "string"
  ],
  "agent_skills": [
    "string"
  ],
  "pbx_extensions": [
    "string"
  ]
}

🔴500Server Error