UpdateAgentGroup

POST

https://api.cbf.tcn.com/api/v1alpha1/wfm/updateagentgroup

Updates the agent group corresponding to the @agent_group_sid, @name, and @parent_entity.
All of the entity's parameters that are not desired to be updated must be filled with their current values.
The @schedule_scenario_sid must be the original for this agent group since it cannot be changed.
The @member fields will be ignored since those cannot be updated by this method and must be updated by their respective update methods.
Errors:

grpc.Invalid: the @agent_group_sid, @parent_entity, or @name in the request are invalid.

grpc.Internal: error occurs when updating the agent group.

grpc.AlreadyExists: an agent group with the given @name already exists.

grpc.NotFound: entry to be updated doesn't exist, or the @parent_entity has a different @schedule_scenario_sid than the agent group.

Request

Authorization

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Body Params application/json

Example

Request Code Samples

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

curl --location --request POST 'https://api.cbf.tcn.com/api/v1alpha1/wfm/updateagentgroup' \
--header 'Content-Type: application/json' \
--data-raw ''

Responses

🟢200OK

application/json

Success

Body

Example

🔴500Server Error

Modified at 2025-08-14 21:02:57

ListAgentScheduleGroups

CreateUnassignedWFMAgent