BulkDeleteTranscripts

BulkDeleteTranscripts bulk deletes transcripts matching the provided query.

Request

Authorization

JWT Bearer

Add the parameter

Authorization

to Headers

Example:

Authorization: ********************

Body Params application/jsonRequired

Example

{
    "query": {
        "transcript_sid": {
            "any": [
                0
            ]
        },
        "channel": {
            "any": [
                "CHANNEL_TYPE_EMAIL"
            ]
        },
        "metadata": {
            "call": {
                "call_sid": {
                    "any": [
                        0
                    ]
                },
                "audio_time": {
                    "gte": 0,
                    "lte": 0,
                    "gt": 0,
                    "lt": 0
                },
                "call_type": {
                    "any": [
                        "INBOUND"
                    ]
                },
                "silence": {
                    "duration_total": {
                        "gte": "string",
                        "lte": "string",
                        "gt": "string",
                        "lt": "string"
                    },
                    "duration_max": {
                        "gte": "string",
                        "lte": "string",
                        "gt": "string",
                        "lt": "string"
                    },
                    "occurrence_total": {
                        "gte": {
                            "value": 0
                        },
                        "lte": {
                            "value": 0
                        },
                        "gt": {
                            "value": 0
                        },
                        "lt": {
                            "value": 0
                        }
                    },
                    "duration_percentage": {
                        "gte": {
                            "value": 0
                        },
                        "lte": {
                            "value": 0
                        },
                        "gt": {
                            "value": 0
                        },
                        "lt": {
                            "value": 0
                        }
                    }
                },
                "talk_over": {
                    "duration_total": {
                        "gte": "string",
                        "lte": "string",
                        "gt": "string",
                        "lt": "string"
                    },
                    "duration_max": {
                        "gte": "string",
                        "lte": "string",
                        "gt": "string",
                        "lt": "string"
                    },
                    "occurrence_total": {
                        "gte": {
                            "value": 0
                        },
                        "lte": {
                            "value": 0
                        },
                        "gt": {
                            "value": 0
                        },
                        "lt": {
                            "value": 0
                        }
                    },
                    "duration_percentage": {
                        "gte": {
                            "value": 0
                        },
                        "lte": {
                            "value": 0
                        },
                        "gt": {
                            "value": 0
                        },
                        "lt": {
                            "value": 0
                        }
                    }
                },
                "talk_time": {
                    "gte": "string",
                    "lte": "string",
                    "gt": "string",
                    "lt": "string"
                },
                "caller_id": {
                    "any": [
                        "string"
                    ]
                },
                "group_name": {
                    "any": [
                        "string"
                    ]
                },
                "agent_response": {
                    "and": [
                        {}
                    ],
                    "or": [
                        {}
                    ],
                    "not": true,
                    "key": {
                        "in": [
                            "string"
                        ],
                        "starts_with": "string",
                        "contains": "string"
                    },
                    "values": {
                        "in": [
                            "string"
                        ],
                        "starts_with": "string",
                        "contains": "string"
                    },
                    "numbers": {
                        "in": [
                            0
                        ],
                        "gte": "string",
                        "lte": "string",
                        "gt": "string",
                        "lt": "string",
                        "eq": "string"
                    }
                },
                "hunt_group_sids": {
                    "any": [
                        0
                    ]
                },
                "agent_call_log": {
                    "call_skills_initial": {
                        "need": {
                            "values": [
                                "string"
                            ],
                            "all": true
                        },
                        "want": {
                            "values": [
                                "string"
                            ],
                            "all": true
                        }
                    },
                    "call_ended": {
                        "reasons": [
                            "AGENT_CANCELLED"
                        ]
                    }
                },
                "audio_bytes": {
                    "gte": "string",
                    "lte": "string",
                    "gt": "string",
                    "lt": "string"
                },
                "recording_type": {
                    "any": [
                        "RECORDING_TYPE_TCN"
                    ]
                }
            },
            "sms": {
                "conversation_sid": {
                    "any": [
                        0
                    ]
                },
                "campaign_sid": {
                    "any": [
                        0
                    ]
                }
            },
            "chat": {
                "conversation_sid": {
                    "any": [
                        0
                    ]
                },
                "campaign_sid": {
                    "any": [
                        0
                    ]
                },
                "customer_name": {
                    "any": [
                        "string"
                    ]
                },
                "email_address": {
                    "any": [
                        "string"
                    ]
                }
            }
        },
        "threads": {
            "and": [
                {}
            ],
            "or": [
                {}
            ],
            "id": {
                "any": [
                    0
                ]
            },
            "text": {
                "match": {
                    "fuzziness_auto": {
                        "low": 0,
                        "high": 0
                    }
                },
                "span_near": {
                    "slop": 0,
                    "in_order": true,
                    "clauses": [
                        {
                            "span_fuzzy": {
                                "fuzziness_auto": {
                                    "low": 0,
                                    "high": 0
                                }
                            }
                        }
                    ]
                },
                "timespan": {
                    "head": "string",
                    "tail": "string"
                },
                "not": true
            },
            "user_id": {
                "any": [
                    "string"
                ]
            }
        },
        "flag_summary": {
            "need_review": {
                "flag_sids": {
                    "any": [
                        0
                    ]
                }
            },
            "review_status": {
                "any": [
                    "REVIEW_STATUS_TODO"
                ]
            },
            "flags": {
                "flag_sid": {
                    "any": [
                        0
                    ],
                    "all": [
                        0
                    ]
                }
            },
            "count": {
                "gte": 0,
                "lte": 0,
                "gt": 0,
                "lt": 0,
                "eq": 0
            }
        },
        "start_time": {
            "gte": "1s",
            "lte": "1s",
            "gt": "1s",
            "lt": "1s",
            "moment": {
                "time_zone": "string",
                "interval": "TODAY"
            }
        },
        "delete_time": {
            "gte": "1s",
            "lte": "1s",
            "gt": "1s",
            "lt": "1s"
        },
        "phone": {
            "cc": {
                "any": [
                    "string"
                ]
            },
            "ndc": {
                "any": [
                    "string"
                ]
            },
            "prefix": {
                "any": [
                    "string"
                ]
            },
            "city": {
                "any": [
                    "string"
                ]
            },
            "iso2": {
                "any": [
                    "string"
                ]
            },
            "region_code": {
                "any": [
                    "string"
                ]
            },
            "region_name": {
                "any": [
                    "string"
                ]
            },
            "time_zone": {
                "any": [
                    "string"
                ]
            },
            "type": {
                "any": [
                    "string"
                ]
            },
            "utc": {
                "any": [
                    0
                ]
            },
            "location": {
                "zip_code_proximity": {
                    "country_code": "string",
                    "zip_code": "string",
                    "distance": "string"
                }
            },
            "raw": {
                "any": [
                    "string"
                ]
            }
        },
        "channel_type": {
            "any": [
                "CHANNEL_TYPE_EMAIL"
            ]
        },
        "skills": {
            "need": {
                "any": [
                    "string"
                ],
                "all": [
                    "string"
                ]
            },
            "want": {
                "any": [
                    "string"
                ],
                "all": [
                    "string"
                ]
            },
            "or": [
                {}
            ]
        },
        "agent_response": {
            "and": [
                {}
            ],
            "or": [
                {}
            ],
            "not": true,
            "key": {
                "in": [
                    "string"
                ],
                "starts_with": "string",
                "contains": "string"
            },
            "values": {
                "in": [
                    "string"
                ],
                "starts_with": "string",
                "contains": "string"
            },
            "numbers": {
                "in": [
                    0
                ],
                "gte": "string",
                "lte": "string",
                "gt": "string",
                "lt": "string",
                "eq": "string"
            }
        }
    }
}

Request Code Samples

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

curl --location --request POST 'https://api.cbf.tcn.com/wfo/vanalytics/v2/bulkdeletetranscripts' \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data-raw '{
    "query": {
        "transcript_sid": {
            "any": [
                0
            ]
        },
        "channel": {
            "any": [
                "CHANNEL_TYPE_EMAIL"
            ]
        },
        "metadata": {
            "call": {
                "call_sid": {
                    "any": [
                        0
                    ]
                },
                "audio_time": {
                    "gte": 0,
                    "lte": 0,
                    "gt": 0,
                    "lt": 0
                },
                "call_type": {
                    "any": [
                        "INBOUND"
                    ]
                },
                "silence": {
                    "duration_total": {
                        "gte": "string",
                        "lte": "string",
                        "gt": "string",
                        "lt": "string"
                    },
                    "duration_max": {
                        "gte": "string",
                        "lte": "string",
                        "gt": "string",
                        "lt": "string"
                    },
                    "occurrence_total": {
                        "gte": {
                            "value": 0
                        },
                        "lte": {
                            "value": 0
                        },
                        "gt": {
                            "value": 0
                        },
                        "lt": {
                            "value": 0
                        }
                    },
                    "duration_percentage": {
                        "gte": {
                            "value": 0
                        },
                        "lte": {
                            "value": 0
                        },
                        "gt": {
                            "value": 0
                        },
                        "lt": {
                            "value": 0
                        }
                    }
                },
                "talk_over": {
                    "duration_total": {
                        "gte": "string",
                        "lte": "string",
                        "gt": "string",
                        "lt": "string"
                    },
                    "duration_max": {
                        "gte": "string",
                        "lte": "string",
                        "gt": "string",
                        "lt": "string"
                    },
                    "occurrence_total": {
                        "gte": {
                            "value": 0
                        },
                        "lte": {
                            "value": 0
                        },
                        "gt": {
                            "value": 0
                        },
                        "lt": {
                            "value": 0
                        }
                    },
                    "duration_percentage": {
                        "gte": {
                            "value": 0
                        },
                        "lte": {
                            "value": 0
                        },
                        "gt": {
                            "value": 0
                        },
                        "lt": {
                            "value": 0
                        }
                    }
                },
                "talk_time": {
                    "gte": "string",
                    "lte": "string",
                    "gt": "string",
                    "lt": "string"
                },
                "caller_id": {
                    "any": [
                        "string"
                    ]
                },
                "group_name": {
                    "any": [
                        "string"
                    ]
                },
                "agent_response": {
                    "and": [
                        {}
                    ],
                    "or": [
                        {}
                    ],
                    "not": true,
                    "key": {
                        "in": [
                            "string"
                        ],
                        "starts_with": "string",
                        "contains": "string"
                    },
                    "values": {
                        "in": [
                            "string"
                        ],
                        "starts_with": "string",
                        "contains": "string"
                    },
                    "numbers": {
                        "in": [
                            0
                        ],
                        "gte": "string",
                        "lte": "string",
                        "gt": "string",
                        "lt": "string",
                        "eq": "string"
                    }
                },
                "hunt_group_sids": {
                    "any": [
                        0
                    ]
                },
                "agent_call_log": {
                    "call_skills_initial": {
                        "need": {
                            "values": [
                                "string"
                            ],
                            "all": true
                        },
                        "want": {
                            "values": [
                                "string"
                            ],
                            "all": true
                        }
                    },
                    "call_ended": {
                        "reasons": [
                            "AGENT_CANCELLED"
                        ]
                    }
                },
                "audio_bytes": {
                    "gte": "string",
                    "lte": "string",
                    "gt": "string",
                    "lt": "string"
                },
                "recording_type": {
                    "any": [
                        "RECORDING_TYPE_TCN"
                    ]
                }
            },
            "sms": {
                "conversation_sid": {
                    "any": [
                        0
                    ]
                },
                "campaign_sid": {
                    "any": [
                        0
                    ]
                }
            },
            "chat": {
                "conversation_sid": {
                    "any": [
                        0
                    ]
                },
                "campaign_sid": {
                    "any": [
                        0
                    ]
                },
                "customer_name": {
                    "any": [
                        "string"
                    ]
                },
                "email_address": {
                    "any": [
                        "string"
                    ]
                }
            }
        },
        "threads": {
            "and": [
                {}
            ],
            "or": [
                {}
            ],
            "id": {
                "any": [
                    0
                ]
            },
            "text": {
                "match": {
                    "fuzziness_auto": {
                        "low": 0,
                        "high": 0
                    }
                },
                "span_near": {
                    "slop": 0,
                    "in_order": true,
                    "clauses": [
                        {
                            "span_fuzzy": {
                                "fuzziness_auto": {
                                    "low": 0,
                                    "high": 0
                                }
                            }
                        }
                    ]
                },
                "timespan": {
                    "head": "string",
                    "tail": "string"
                },
                "not": true
            },
            "user_id": {
                "any": [
                    "string"
                ]
            }
        },
        "flag_summary": {
            "need_review": {
                "flag_sids": {
                    "any": [
                        0
                    ]
                }
            },
            "review_status": {
                "any": [
                    "REVIEW_STATUS_TODO"
                ]
            },
            "flags": {
                "flag_sid": {
                    "any": [
                        0
                    ],
                    "all": [
                        0
                    ]
                }
            },
            "count": {
                "gte": 0,
                "lte": 0,
                "gt": 0,
                "lt": 0,
                "eq": 0
            }
        },
        "start_time": {
            "gte": "1s",
            "lte": "1s",
            "gt": "1s",
            "lt": "1s",
            "moment": {
                "time_zone": "string",
                "interval": "TODAY"
            }
        },
        "delete_time": {
            "gte": "1s",
            "lte": "1s",
            "gt": "1s",
            "lt": "1s"
        },
        "phone": {
            "cc": {
                "any": [
                    "string"
                ]
            },
            "ndc": {
                "any": [
                    "string"
                ]
            },
            "prefix": {
                "any": [
                    "string"
                ]
            },
            "city": {
                "any": [
                    "string"
                ]
            },
            "iso2": {
                "any": [
                    "string"
                ]
            },
            "region_code": {
                "any": [
                    "string"
                ]
            },
            "region_name": {
                "any": [
                    "string"
                ]
            },
            "time_zone": {
                "any": [
                    "string"
                ]
            },
            "type": {
                "any": [
                    "string"
                ]
            },
            "utc": {
                "any": [
                    0
                ]
            },
            "location": {
                "zip_code_proximity": {
                    "country_code": "string",
                    "zip_code": "string",
                    "distance": "string"
                }
            },
            "raw": {
                "any": [
                    "string"
                ]
            }
        },
        "channel_type": {
            "any": [
                "CHANNEL_TYPE_EMAIL"
            ]
        },
        "skills": {
            "need": {
                "any": [
                    "string"
                ],
                "all": [
                    "string"
                ]
            },
            "want": {
                "any": [
                    "string"
                ],
                "all": [
                    "string"
                ]
            },
            "or": [
                {}
            ]
        },
        "agent_response": {
            "and": [
                {}
            ],
            "or": [
                {}
            ],
            "not": true,
            "key": {
                "in": [
                    "string"
                ],
                "starts_with": "string",
                "contains": "string"
            },
            "values": {
                "in": [
                    "string"
                ],
                "starts_with": "string",
                "contains": "string"
            },
            "numbers": {
                "in": [
                    0
                ],
                "gte": "string",
                "lte": "string",
                "gt": "string",
                "lt": "string",
                "eq": "string"
            }
        }
    }
}'

BulkDeleteTranscripts

Request

Request Code Samples

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