UpdateCallCenterNode

Updates the call center @node that has the given @call_center_node_sid.
All of the entity's parameters that are not desired to be updated must be filled with their current values.
The @schedule_scenario_sid must be the original for this call center node since it cannot be changed.
The @member fields will be ignored since those cannot be updated by this method and must be updated by their respective update methods.
Errors:

grpc.Invalid: the one or more of the fields in the request are invalid.

grpc.Internal: error occurs when updating the call center node.

grpc.NotFound: entry to be updated doesn't exist.

Request

Authorization

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Body Params application/json

Request message for the UpdateCallCenterNode RPC

node

object (CallCenterNode)

node

optional

Node entity that will be updated with the values provided.
If no change is desired for a given field in @node, then the current value must be set.

datetime_set_to_inactive

string <date-time>

datetime_set_to_inactive

optional

Datetime that the node was set to inactive, if not set then the node is currently active.

Examples:

1s1.000340012s

time_zone_val

enum<string>

time_zone_val

optional

Call Center TimeZone

Allowed values:

TIME_ZONE_AMERICA_PUERTO_RICOTIME_ZONE_AMERICA_NEW_YORKTIME_ZONE_AMERICA_INDIANAPOLISTIME_ZONE_AMERICA_CHICAGOTIME_ZONE_AMERICA_PHOENIXTIME_ZONE_AMERICA_DENVERTIME_ZONE_AMERICA_LOS_ANGELESTIME_ZONE_AMERICA_ANCHORAGETIME_ZONE_ASIA_MANILATIME_ZONE_ASIA_CALCUTTATIME_ZONE_ASIA_COLOMBOTIME_ZONE_PACIFIC_HONOLULUTIME_ZONE_CANADA_NEWFOUNDLANDTIME_ZONE_CANADA_ATLANTICTIME_ZONE_CANADA_CENTRALTIME_ZONE_CANADA_EAST_SASKATCHEWANTIME_ZONE_CANADA_EASTERNTIME_ZONE_CANADA_MOUNTAINTIME_ZONE_CANADA_PACIFICTIME_ZONE_CANADA_SASKATCHEWANTIME_ZONE_CANADA_YUKONTIME_ZONE_ETC_GREENWICHTIME_ZONE_ETC_UNIVERSALTIME_ZONE_EUROPE_LONDONTIME_ZONE_EUROPE_MADRIDTIME_ZONE_EUROPE_BERLINTIME_ZONE_EUROPE_BUCHARESTTIME_ZONE_AMERICA_MEXICO_CITYTIME_ZONE_MEXICO_BAJASURTIME_ZONE_MEXICO_BAJANORTETIME_ZONE_BRAZIL_ACRETIME_ZONE_BRAZIL_WESTTIME_ZONE_BRAZIL_EASTTIME_ZONE_BRAZIL_DENORONHATIME_ZONE_AUSTRALIA_DARWINTIME_ZONE_AUSTRALIA_ADELAIDETIME_ZONE_AUSTRALIA_SYDNEYTIME_ZONE_AUSTRALIA_BRISBANETIME_ZONE_AUSTRALIA_MELBOURNETIME_ZONE_AUSTRALIA_PERTHTIME_ZONE_PACIFIC_AUCKLANDTIME_ZONE_PACIFIC_CHATHAMTIME_ZONE_ASIA_SINGAPORETIME_ZONE_ASIA_JAPANTIME_ZONE_AMERICA_SANTIAGOTIME_ZONE_AMERICA_BOGOTATIME_ZONE_AMERICA_LIMA

origin_sid

deprecated

ID of the original Call Center Node that this node was copied from.
If this node is the original, field will be set as nil.

shrinkage

optional

the shrinkage percentage [0.0, 100.0]. 0.0 = no shrinkage, 100 = no agents

name

string

name

optional

Node name

description

string

description

optional

Node description.

member_client_nodes

array[object (ClientNode) {15}]

member_client_nodes

optional

client nodes that are children of call center node

member_non_skill_activities

array[object (NonSkillActivity) {9}]

member_non_skill_activities

optional

non skill activities that are children of call center node

member_open_times_patterns

array[object (OpenTimesPattern) {5}]

member_open_times_patterns

optional

open times patterns that are children of call center node

member_agent_availability_patterns

array[object (AgentAvailabilityPattern) {5}]

member_agent_availability_patterns

optional

agent availability patterns that are children of call center node

member_constraint_rules

array[null (ConstraintRule) {2}]

member_constraint_rules

optional

constraint rules that are children of call center node

member_agent_groups

array[object (AgentGroup) {10}]

member_agent_groups

optional

agent groups that are children of call center node

call_center_node_sid

integer <int64> | string

call_center_node_sid

optional

Node unique id (genereated on the backend when sent for creation).

schedule_scenario_sid

integer <int64> | string

schedule_scenario_sid

optional

ID of the schedule scenario that the call center node belongs to.

Example

Request samples

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UpdateCallCenterNode

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