ListUnassignedWFMAgents

Lists all wfm agents that don't have a TCN agent assigned to them for the given @orgId.
Member entities will not be returned.
Errors:

grpc.Internal: error occurs when getting the wfm agents.

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Request samples

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Responses

🟢200OK

application/json

Success

Body

Response message for the ListUnassignedWFMAgents RPC

wfm_agents

array[object (WFMAgent) {9}]

wfm_agents

optional

List of found wfm agents.

tcn_agent_sid

optional

Reference to the affiliated tcn agent.
If set to nil, that means that this WFM Agent is not assigned to a TCN agent.

datetime_set_to_inactive

string <date-time>

datetime_set_to_inactive

optional

Null by default, indicates date which agent was removed or deactivated.

Examples:

1s1.000340012s

created_at

string <date-time>

created_at

optional

Date of creation of the agent.

Examples:

1s1.000340012s

name

string

name

optional

Name for WFM Agent.
If it's for a TCN agent this value will always match that TCN agent's name.

member_constraint_rules

array[null (ConstraintRule) {2}]

member_constraint_rules

optional

The constraint rules associated with @wfm_agent_sid.

member_skill_proficiencies

array[object (SkillProficiency) {8}]

member_skill_proficiencies

optional

List of skill proficiencies associated with @wfm_agent_sid.

member_agent_availability_patterns

array[object (AgentAvailabilityPattern) {5}]

member_agent_availability_patterns

optional

List of agent availability patterns associated with this wfm agent.

tcn_agent_is_enabled

boolean

tcn_agent_is_enabled

optional

If this WFM agent is for a TCN agent, it indicates whether or not this TCN Agent is enabled or not.
Field is read only and cannot be modified.

wfm_agent_sid

integer <int64> | string

wfm_agent_sid

optional

Unique ID for this object.

Example

{
    "wfm_agents": [
        {
            "tcn_agent_sid": "string",
            "datetime_set_to_inactive": "1s",
            "created_at": "1s",
            "name": "string",
            "member_constraint_rules": [
                {
                    "scheduling_activity": {
                        "activity_sid": "string",
                        "member_non_skill_activity": {
                            "datetime_set_to_inactive": "1s",
                            "inherited_from_entity": {
                                "parent_type": "CALL_CENTER_NODE",
                                "parent_sid": 0
                            },
                            "name": "string",
                            "description": "string",
                            "red": 0,
                            "green": 0,
                            "blue": 0,
                            "transparency": 0,
                            "non_skill_activity_sid": 0
                        },
                        "activity_classification": "STANDARD_SCHEDULING_ACTIVITY",
                        "is_skill_activity": true,
                        "reason_codes": [
                            {
                                "datetime_set_to_inactive": "1s",
                                "name": "string",
                                "is_planned": true,
                                "is_paid": true,
                                "is_default": true,
                                "reason_code_id": 0,
                                "scheduling_activity_sid": 0
                            }
                        ],
                        "scheduling_activity_sid": 0,
                        "pause_codes": [
                            "string"
                        ]
                    }
                }
            ],
            "member_skill_proficiencies": [
                {
                    "preferred_skill_profile_sid": "string",
                    "parent_entity": {
                        "parent_type": "CALL_CENTER_NODE",
                        "parent_sid": 0
                    },
                    "manual_proficiency_value": 0,
                    "skill_name": "string",
                    "skill_profile_name": "string",
                    "skill_profile_proficiency_value": 0,
                    "skill_proficiency_sid": 0,
                    "skill_sid": 0
                }
            ],
            "member_agent_availability_patterns": [
                {
                    "parent_entity": {
                        "parent_type": "CALL_CENTER_NODE",
                        "parent_sid": 0
                    },
                    "datetime_pattern": {
                        "week_maps": [
                            {
                                "datetime_range": {
                                    "start_datetime": "1s",
                                    "end_datetime": "1s"
                                },
                                "day_maps": [
                                    {
                                        "day_of_week": "MON",
                                        "value": {
                                            "availability_option": "AVAILABLE"
                                        },
                                        "start_minute_in_day": 0,
                                        "end_minute_in_day": 0
                                    }
                                ]
                            }
                        ],
                        "calendar_items": [
                            {
                                "datetime_range": {
                                    "start_datetime": "1s",
                                    "end_datetime": "1s"
                                },
                                "value": {
                                    "availability_option": "AVAILABLE"
                                }
                            }
                        ]
                    },
                    "scheduling_activity_sid": "string",
                    "agent_availability_pattern_sid": 0,
                    "schedule_scenario_sid": 0
                }
            ],
            "tcn_agent_is_enabled": true,
            "wfm_agent_sid": 0
        }
    ]
}

🔴500Server Error