{
"status": 0,
"status_desc": "UNAVALIABLE",
"paused": true,
"queue": "string",
"current_session_id": 0,
"last_status_change": 0,
"monitoring": true,
"calls_count": 0,
"last_sip_code": 0,
"agent_peer_is_lost_call": true,
"disabled": true,
"keep_alive_succeeded": true,
"message": "string",
"message_timestamp": 0,
"queued_calls": {
"agent_queue_calls": [
{
"call_sid": 0,
"phone_number": "string",
"caller_id": "string",
"call_type": "INBOUND",
"start_date": "1s",
"hold_date": "1s",
"skills": [
"string"
],
"agent_specific": true,
"queued_notification_type": "QueuedNotificationType_GENERAL_INITIAL"
}
],
"on_hold_calls": [
{
"call_sid": 0,
"phone_number": "string",
"caller_id": "string",
"call_type": "INBOUND",
"start_date": "1s",
"hold_date": "1s",
"skills": [
"string"
],
"agent_specific": true,
"queued_notification_type": "QueuedNotificationType_GENERAL_INITIAL"
}
],
"hqm_calls": [
{
"call_sid": 0,
"phone_number": "string",
"caller_id": "string",
"call_type": "INBOUND",
"start_date": "1s",
"hold_date": "1s",
"skills": [
"string"
],
"agent_specific": true,
"queued_notification_type": "QueuedNotificationType_GENERAL_INITIAL"
}
]
},
"caller_was_suspended": true,
"transfer_members": [
{
"agent_session": {
"agent_sid": 0,
"tenant_sid": 0,
"session_sid": 0,
"asm_session_sid": 0,
"org_id": "string",
"region_id": "string",
"user_id": "string"
}
}
],
"alert": {
"backoffice_message": {
"expire_duration": 0,
"timestamp": "1s",
"target_agent_session": {
"agent_sid": 0,
"tenant_sid": 0,
"session_sid": 0,
"asm_session_sid": 0,
"org_id": "string",
"region_id": "string",
"user_id": "string"
},
"message": "string",
"id": "string"
}
},
"agent_peer_is_direct_to_agent": true,
"agent_is_muted": true
}