wfo.vanalytics.v2.Call(Call)

Call specific transcript metadata.
{
    "call_sid": 0,
    "call_type": "INBOUND",
    "audio_time": 0,
    "threads": [
        {
            "id": 0,
            "segments": [
                {
                    "text": "string",
                    "offset": "string",
                    "duration": "string"
                }
            ],
            "user_id": "string",
            "sentiment": {
                "overall": {
                    "positive": 0,
                    "neutral": 0,
                    "negative": 0
                },
                "worst": "TRANSCRIPT_SENTIMENT_TONE_UNKNOWN",
                "dominant": "TRANSCRIPT_SENTIMENT_TONE_UNKNOWN",
                "last": "TRANSCRIPT_SENTIMENT_TONE_UNKNOWN",
                "samples": [
                    {
                        "estimate": {
                            "positive": 0,
                            "neutral": 0,
                            "negative": 0
                        },
                        "offset": "string",
                        "duration": "string"
                    }
                ]
            }
        }
    ],
    "silence": {
        "duration": {
            "total": "string",
            "max": "string",
            "percentage": 0
        },
        "occurrence": {
            "total": 0
        },
        "threshold": 0
    },
    "talk_over": {
        "duration": {
            "total": "string",
            "max": "string",
            "percentage": 0
        },
        "occurrence": {
            "total": 0
        },
        "threshold": 0
    },
    "talk_time": "string",
    "caller_id": "string",
    "group_name": "string",
    "agent_response": {
        "property1": {
            "values": [
                "string"
            ]
        },
        "property2": {
            "values": [
                "string"
            ]
        }
    },
    "hunt_group_sids": [
        0
    ],
    "number_format": "string",
    "agent_call_log": {
        "actions": [
            {
                "call_ended": "string"
            }
        ]
    },
    "phone": {
        "raw": "string"
    },
    "audio_bytes": 0,
    "recording_type": "RECORDING_TYPE_TCN"
}