UpdateProgramNode

Updates a program node for the given @program_node_sid and org sending the request with the provided parameters.
All of the entity's parameters that are not desired to be updated must be filled with their current values.
The @schedule_scenario_sid must be the original for this program node since it cannot be changed.
The @member fields will be ignored since those cannot be updated by this method and must be updated by their respective update methods.
Errors:

grpc.Invalid: one or more fields in the @program_node have invalid values.

grpc.Internal: error occurs when updating the program node.

grpc.NotFound: entry to be updated doesn't exist, or the given parent @location_node_sid belongs to a different scenario than the program node to update.
the @skill_profile_category does not exist.

Request

Authorization

JWT Bearer

Add the parameter

Authorization

to Headers

Example:

Authorization: ********************

Body Params application/jsonRequired

Example

{
    "program_node": {
        "program_node_sid": 0,
        "name": "string",
        "description": "string",
        "location_node_sid": 0,
        "datetime_set_to_inactive": "1s",
        "shrinkage_is_percentage": true,
        "shrinkage_value": 0,
        "schedule_scenario_sid": 0,
        "member_shift_templates": [
            {
                "shift_template_sid": 0,
                "program_node_sid": 0,
                "name": "string",
                "description": "string",
                "datetime_set_to_inactive": "1s",
                "is_tourshift": true,
                "min_shift_width": 0,
                "max_shift_width": 0,
                "min_agents": 0,
                "max_agents": 0,
                "shift_start_boundary_minutes": 0,
                "same_time_each_DOW": true,
                "same_length_per_agent": true,
                "schedule_scenario_sid": 0,
                "member_placement_rules": [
                    {
                        "placement_rule_sid": 0,
                        "shift_template_sid": 0,
                        "activity_order": 0,
                        "min_duration_minutes": 0,
                        "max_duration_minutes": 0,
                        "scheduling_activity_sid": 0,
                        "schedule_scenario_sid": 0,
                        "member_scheduling_activity": {
                            "scheduling_activity_sid": 0,
                            "is_skill_activity": true,
                            "activity_sid": "string",
                            "member_non_skill_activity": {
                                "non_skill_activity_sid": 0,
                                "name": "string",
                                "description": "string",
                                "datetime_set_to_inactive": "1s",
                                "red": 0,
                                "green": 0,
                                "blue": 0,
                                "transparency": 0,
                                "inherited_from_entity": {
                                    "parent_sid": 0,
                                    "parent_type": "CALL_CENTER_NODE"
                                }
                            },
                            "activity_classification": "STANDARD_SCHEDULING_ACTIVITY",
                            "pause_codes": [
                                "string"
                            ],
                            "reason_codes": [
                                {
                                    "reason_code_id": 0,
                                    "name": "string",
                                    "scheduling_activity_sid": 0,
                                    "is_planned": true,
                                    "is_paid": true,
                                    "is_default": true,
                                    "datetime_set_to_inactive": "1s"
                                }
                            ]
                        }
                    }
                ],
                "DOW_placements": [
                    {
                        "start_minute": 0,
                        "end_minute": 0,
                        "placement_type": "MUST_NOT",
                        "day_of_week": "MON",
                        "week_number": 0
                    }
                ],
                "member_agent_groups": [
                    {
                        "agent_group_sid": 0,
                        "parent_entity": {
                            "parent_sid": 0,
                            "parent_type": "CALL_CENTER_NODE"
                        },
                        "name": "string",
                        "description": "string",
                        "datetime_set_to_inactive": "1s",
                        "schedule_scenario_sid": 0,
                        "member_constraint_rules": [
                            {
                                "scheduling_activity": {
                                    "scheduling_activity_sid": 0,
                                    "is_skill_activity": true,
                                    "activity_sid": "string",
                                    "member_non_skill_activity": {
                                        "non_skill_activity_sid": 0,
                                        "name": "string",
                                        "description": "string",
                                        "datetime_set_to_inactive": "1s",
                                        "red": 0,
                                        "green": 0,
                                        "blue": 0,
                                        "transparency": 0,
                                        "inherited_from_entity": {
                                            "parent_sid": 0,
                                            "parent_type": "CALL_CENTER_NODE"
                                        }
                                    },
                                    "activity_classification": "STANDARD_SCHEDULING_ACTIVITY",
                                    "pause_codes": [
                                        "string"
                                    ],
                                    "reason_codes": [
                                        {
                                            "reason_code_id": 0,
                                            "name": "string",
                                            "scheduling_activity_sid": 0,
                                            "is_planned": true,
                                            "is_paid": true,
                                            "is_default": true,
                                            "datetime_set_to_inactive": "1s"
                                        }
                                    ]
                                }
                            }
                        ],
                        "member_wfm_agents": [
                            {
                                "wfm_agent_sid": 0,
                                "tcn_agent_sid": "string",
                                "name": "string",
                                "datetime_set_to_inactive": "1s",
                                "member_constraint_rules": [
                                    {
                                        "scheduling_activity": {
                                            "scheduling_activity_sid": 0,
                                            "is_skill_activity": true,
                                            "activity_sid": "string",
                                            "member_non_skill_activity": {
                                                "non_skill_activity_sid": 0,
                                                "name": "string",
                                                "description": "string",
                                                "datetime_set_to_inactive": "1s",
                                                "red": 0,
                                                "green": 0,
                                                "blue": 0,
                                                "transparency": 0,
                                                "inherited_from_entity": {
                                                    "parent_sid": 0,
                                                    "parent_type": "CALL_CENTER_NODE"
                                                }
                                            },
                                            "activity_classification": "STANDARD_SCHEDULING_ACTIVITY",
                                            "pause_codes": [
                                                "string"
                                            ],
                                            "reason_codes": [
                                                {
                                                    "reason_code_id": 0,
                                                    "name": "string",
                                                    "scheduling_activity_sid": 0,
                                                    "is_planned": true,
                                                    "is_paid": true,
                                                    "is_default": true,
                                                    "datetime_set_to_inactive": "1s"
                                                }
                                            ]
                                        }
                                    }
                                ],
                                "member_skill_proficiencies": [
                                    {
                                        "skill_proficiency_sid": 0,
                                        "skill_sid": 0,
                                        "preferred_skill_profile_sid": "string",
                                        "manual_proficiency_value": 0,
                                        "parent_entity": {
                                            "parent_sid": 0,
                                            "parent_type": "CALL_CENTER_NODE"
                                        },
                                        "skill_name": "string",
                                        "skill_profile_name": "string",
                                        "skill_profile_proficiency_value": 0
                                    }
                                ],
                                "member_agent_availability_patterns": [
                                    {
                                        "agent_availability_pattern_sid": 0,
                                        "parent_entity": {
                                            "parent_sid": 0,
                                            "parent_type": "CALL_CENTER_NODE"
                                        },
                                        "datetime_pattern": {
                                            "week_maps": [
                                                {
                                                    "datetime_range": {
                                                        "start_datetime": "1s",
                                                        "end_datetime": "1s"
                                                    },
                                                    "day_maps": [
                                                        {}
                                                    ]
                                                }
                                            ],
                                            "calendar_items": [
                                                {
                                                    "datetime_range": {
                                                        "start_datetime": "1s",
                                                        "end_datetime": "1s"
                                                    },
                                                    "value": {
                                                        "availability_option": "AVAILABLE"
                                                    }
                                                }
                                            ]
                                        },
                                        "schedule_scenario_sid": 0,
                                        "scheduling_activity_sid": "string"
                                    }
                                ],
                                "created_at": "1s",
                                "tcn_agent_is_enabled": true
                            }
                        ],
                        "member_skill_proficiencies": [
                            {
                                "skill_proficiency_sid": 0,
                                "skill_sid": 0,
                                "preferred_skill_profile_sid": "string",
                                "manual_proficiency_value": 0,
                                "parent_entity": {
                                    "parent_sid": 0,
                                    "parent_type": "CALL_CENTER_NODE"
                                },
                                "skill_name": "string",
                                "skill_profile_name": "string",
                                "skill_profile_proficiency_value": 0
                            }
                        ],
                        "member_agent_availability_patterns": [
                            {
                                "agent_availability_pattern_sid": 0,
                                "parent_entity": {
                                    "parent_sid": 0,
                                    "parent_type": "CALL_CENTER_NODE"
                                },
                                "datetime_pattern": {
                                    "week_maps": [
                                        {
                                            "datetime_range": {
                                                "start_datetime": "1s",
                                                "end_datetime": "1s"
                                            },
                                            "day_maps": [
                                                {
                                                    "day_of_week": "MON",
                                                    "start_minute_in_day": 0,
                                                    "end_minute_in_day": 0,
                                                    "value": {
                                                        "availability_option": "AVAILABLE"
                                                    }
                                                }
                                            ]
                                        }
                                    ],
                                    "calendar_items": [
                                        {
                                            "datetime_range": {
                                                "start_datetime": "1s",
                                                "end_datetime": "1s"
                                            },
                                            "value": {
                                                "availability_option": "AVAILABLE"
                                            }
                                        }
                                    ]
                                },
                                "schedule_scenario_sid": 0,
                                "scheduling_activity_sid": "string"
                            }
                        ]
                    }
                ]
            }
        ],
        "member_non_skill_activities": [
            {
                "non_skill_activity_sid": 0,
                "name": "string",
                "description": "string",
                "datetime_set_to_inactive": "1s",
                "red": 0,
                "green": 0,
                "blue": 0,
                "transparency": 0,
                "inherited_from_entity": {
                    "parent_sid": 0,
                    "parent_type": "CALL_CENTER_NODE"
                }
            }
        ],
        "member_open_times_patterns": [
            {
                "open_times_pattern_sid": 0,
                "parent_entity": {
                    "parent_sid": 0,
                    "parent_type": "CALL_CENTER_NODE"
                },
                "datetime_pattern": {
                    "week_maps": [
                        {
                            "datetime_range": {
                                "start_datetime": "1s",
                                "end_datetime": "1s"
                            },
                            "day_maps": [
                                {
                                    "day_of_week": "MON",
                                    "start_minute_in_day": 0,
                                    "end_minute_in_day": 0,
                                    "value": {
                                        "availability_option": "AVAILABLE"
                                    }
                                }
                            ]
                        }
                    ],
                    "calendar_items": [
                        {
                            "datetime_range": {
                                "start_datetime": "1s",
                                "end_datetime": "1s"
                            },
                            "value": {
                                "availability_option": "AVAILABLE"
                            }
                        }
                    ]
                },
                "schedule_scenario_sid": 0,
                "scheduling_activity_sid": "string"
            }
        ],
        "member_agent_availability_patterns": [
            {
                "agent_availability_pattern_sid": 0,
                "parent_entity": {
                    "parent_sid": 0,
                    "parent_type": "CALL_CENTER_NODE"
                },
                "datetime_pattern": {
                    "week_maps": [
                        {
                            "datetime_range": {
                                "start_datetime": "1s",
                                "end_datetime": "1s"
                            },
                            "day_maps": [
                                {
                                    "day_of_week": "MON",
                                    "start_minute_in_day": 0,
                                    "end_minute_in_day": 0,
                                    "value": {
                                        "availability_option": "AVAILABLE"
                                    }
                                }
                            ]
                        }
                    ],
                    "calendar_items": [
                        {
                            "datetime_range": {
                                "start_datetime": "1s",
                                "end_datetime": "1s"
                            },
                            "value": {
                                "availability_option": "AVAILABLE"
                            }
                        }
                    ]
                },
                "schedule_scenario_sid": 0,
                "scheduling_activity_sid": "string"
            }
        ],
        "member_constraint_rules": [
            {
                "scheduling_activity": {
                    "scheduling_activity_sid": 0,
                    "is_skill_activity": true,
                    "activity_sid": "string",
                    "member_non_skill_activity": {
                        "non_skill_activity_sid": 0,
                        "name": "string",
                        "description": "string",
                        "datetime_set_to_inactive": "1s",
                        "red": 0,
                        "green": 0,
                        "blue": 0,
                        "transparency": 0,
                        "inherited_from_entity": {
                            "parent_sid": 0,
                            "parent_type": "CALL_CENTER_NODE"
                        }
                    },
                    "activity_classification": "STANDARD_SCHEDULING_ACTIVITY",
                    "pause_codes": [
                        "string"
                    ],
                    "reason_codes": [
                        {
                            "reason_code_id": 0,
                            "name": "string",
                            "scheduling_activity_sid": 0,
                            "is_planned": true,
                            "is_paid": true,
                            "is_default": true,
                            "datetime_set_to_inactive": "1s"
                        }
                    ]
                }
            }
        ],
        "member_agent_groups": [
            {
                "agent_group_sid": 0,
                "parent_entity": {
                    "parent_sid": 0,
                    "parent_type": "CALL_CENTER_NODE"
                },
                "name": "string",
                "description": "string",
                "datetime_set_to_inactive": "1s",
                "schedule_scenario_sid": 0,
                "member_constraint_rules": [
                    {
                        "scheduling_activity": {
                            "scheduling_activity_sid": 0,
                            "is_skill_activity": true,
                            "activity_sid": "string",
                            "member_non_skill_activity": {
                                "non_skill_activity_sid": 0,
                                "name": "string",
                                "description": "string",
                                "datetime_set_to_inactive": "1s",
                                "red": 0,
                                "green": 0,
                                "blue": 0,
                                "transparency": 0,
                                "inherited_from_entity": {
                                    "parent_sid": 0,
                                    "parent_type": "CALL_CENTER_NODE"
                                }
                            },
                            "activity_classification": "STANDARD_SCHEDULING_ACTIVITY",
                            "pause_codes": [
                                "string"
                            ],
                            "reason_codes": [
                                {
                                    "reason_code_id": 0,
                                    "name": "string",
                                    "scheduling_activity_sid": 0,
                                    "is_planned": true,
                                    "is_paid": true,
                                    "is_default": true,
                                    "datetime_set_to_inactive": "1s"
                                }
                            ]
                        }
                    }
                ],
                "member_wfm_agents": [
                    {
                        "wfm_agent_sid": 0,
                        "tcn_agent_sid": "string",
                        "name": "string",
                        "datetime_set_to_inactive": "1s",
                        "member_constraint_rules": [
                            {
                                "scheduling_activity": {
                                    "scheduling_activity_sid": 0,
                                    "is_skill_activity": true,
                                    "activity_sid": "string",
                                    "member_non_skill_activity": {
                                        "non_skill_activity_sid": 0,
                                        "name": "string",
                                        "description": "string",
                                        "datetime_set_to_inactive": "1s",
                                        "red": 0,
                                        "green": 0,
                                        "blue": 0,
                                        "transparency": 0,
                                        "inherited_from_entity": {
                                            "parent_sid": 0,
                                            "parent_type": "CALL_CENTER_NODE"
                                        }
                                    },
                                    "activity_classification": "STANDARD_SCHEDULING_ACTIVITY",
                                    "pause_codes": [
                                        "string"
                                    ],
                                    "reason_codes": [
                                        {
                                            "reason_code_id": 0,
                                            "name": "string",
                                            "scheduling_activity_sid": 0,
                                            "is_planned": true,
                                            "is_paid": true,
                                            "is_default": true,
                                            "datetime_set_to_inactive": "1s"
                                        }
                                    ]
                                }
                            }
                        ],
                        "member_skill_proficiencies": [
                            {
                                "skill_proficiency_sid": 0,
                                "skill_sid": 0,
                                "preferred_skill_profile_sid": "string",
                                "manual_proficiency_value": 0,
                                "parent_entity": {
                                    "parent_sid": 0,
                                    "parent_type": "CALL_CENTER_NODE"
                                },
                                "skill_name": "string",
                                "skill_profile_name": "string",
                                "skill_profile_proficiency_value": 0
                            }
                        ],
                        "member_agent_availability_patterns": [
                            {
                                "agent_availability_pattern_sid": 0,
                                "parent_entity": {
                                    "parent_sid": 0,
                                    "parent_type": "CALL_CENTER_NODE"
                                },
                                "datetime_pattern": {
                                    "week_maps": [
                                        {
                                            "datetime_range": {
                                                "start_datetime": "1s",
                                                "end_datetime": "1s"
                                            },
                                            "day_maps": [
                                                {
                                                    "day_of_week": "MON",
                                                    "start_minute_in_day": 0,
                                                    "end_minute_in_day": 0,
                                                    "value": {
                                                        "availability_option": "AVAILABLE"
                                                    }
                                                }
                                            ]
                                        }
                                    ],
                                    "calendar_items": [
                                        {
                                            "datetime_range": {
                                                "start_datetime": "1s",
                                                "end_datetime": "1s"
                                            },
                                            "value": {
                                                "availability_option": "AVAILABLE"
                                            }
                                        }
                                    ]
                                },
                                "schedule_scenario_sid": 0,
                                "scheduling_activity_sid": "string"
                            }
                        ],
                        "created_at": "1s",
                        "tcn_agent_is_enabled": true
                    }
                ],
                "member_skill_proficiencies": [
                    {
                        "skill_proficiency_sid": 0,
                        "skill_sid": 0,
                        "preferred_skill_profile_sid": "string",
                        "manual_proficiency_value": 0,
                        "parent_entity": {
                            "parent_sid": 0,
                            "parent_type": "CALL_CENTER_NODE"
                        },
                        "skill_name": "string",
                        "skill_profile_name": "string",
                        "skill_profile_proficiency_value": 0
                    }
                ],
                "member_agent_availability_patterns": [
                    {
                        "agent_availability_pattern_sid": 0,
                        "parent_entity": {
                            "parent_sid": 0,
                            "parent_type": "CALL_CENTER_NODE"
                        },
                        "datetime_pattern": {
                            "week_maps": [
                                {
                                    "datetime_range": {
                                        "start_datetime": "1s",
                                        "end_datetime": "1s"
                                    },
                                    "day_maps": [
                                        {
                                            "day_of_week": "MON",
                                            "start_minute_in_day": 0,
                                            "end_minute_in_day": 0,
                                            "value": {
                                                "availability_option": "AVAILABLE"
                                            }
                                        }
                                    ]
                                }
                            ],
                            "calendar_items": [
                                {
                                    "datetime_range": {
                                        "start_datetime": "1s",
                                        "end_datetime": "1s"
                                    },
                                    "value": {
                                        "availability_option": "AVAILABLE"
                                    }
                                }
                            ]
                        },
                        "schedule_scenario_sid": 0,
                        "scheduling_activity_sid": "string"
                    }
                ]
            }
        ],
        "member_skill_proficiencies": [
            {
                "skill_proficiency_sid": 0,
                "skill_sid": 0,
                "preferred_skill_profile_sid": "string",
                "manual_proficiency_value": 0,
                "parent_entity": {
                    "parent_sid": 0,
                    "parent_type": "CALL_CENTER_NODE"
                },
                "skill_name": "string",
                "skill_profile_name": "string",
                "skill_profile_proficiency_value": 0
            }
        ],
        "origin_sid": "string",
        "skill_profile_category": {
            "skill_profile_category_sid": 0,
            "skill_profile_category_type": "SINGLE_SKILL_PROFILE"
        },
        "shrinkage": "string"
    }
}

Request Code Samples

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

curl --location --request POST 'https://api.cbf.tcn.com/api/v1alpha/wfm/updateprogramnode' \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data-raw '{
    "program_node": {
        "program_node_sid": 0,
        "name": "string",
        "description": "string",
        "location_node_sid": 0,
        "datetime_set_to_inactive": "1s",
        "shrinkage_is_percentage": true,
        "shrinkage_value": 0,
        "schedule_scenario_sid": 0,
        "member_shift_templates": [
            {
                "shift_template_sid": 0,
                "program_node_sid": 0,
                "name": "string",
                "description": "string",
                "datetime_set_to_inactive": "1s",
                "is_tourshift": true,
                "min_shift_width": 0,
                "max_shift_width": 0,
                "min_agents": 0,
                "max_agents": 0,
                "shift_start_boundary_minutes": 0,
                "same_time_each_DOW": true,
                "same_length_per_agent": true,
                "schedule_scenario_sid": 0,
                "member_placement_rules": [
                    {
                        "placement_rule_sid": 0,
                        "shift_template_sid": 0,
                        "activity_order": 0,
                        "min_duration_minutes": 0,
                        "max_duration_minutes": 0,
                        "scheduling_activity_sid": 0,
                        "schedule_scenario_sid": 0,
                        "member_scheduling_activity": {
                            "scheduling_activity_sid": 0,
                            "is_skill_activity": true,
                            "activity_sid": "string",
                            "member_non_skill_activity": {
                                "non_skill_activity_sid": 0,
                                "name": "string",
                                "description": "string",
                                "datetime_set_to_inactive": "1s",
                                "red": 0,
                                "green": 0,
                                "blue": 0,
                                "transparency": 0,
                                "inherited_from_entity": {
                                    "parent_sid": 0,
                                    "parent_type": "CALL_CENTER_NODE"
                                }
                            },
                            "activity_classification": "STANDARD_SCHEDULING_ACTIVITY",
                            "pause_codes": [
                                "string"
                            ],
                            "reason_codes": [
                                {
                                    "reason_code_id": 0,
                                    "name": "string",
                                    "scheduling_activity_sid": 0,
                                    "is_planned": true,
                                    "is_paid": true,
                                    "is_default": true,
                                    "datetime_set_to_inactive": "1s"
                                }
                            ]
                        }
                    }
                ],
                "DOW_placements": [
                    {
                        "start_minute": 0,
                        "end_minute": 0,
                        "placement_type": "MUST_NOT",
                        "day_of_week": "MON",
                        "week_number": 0
                    }
                ],
                "member_agent_groups": [
                    {
                        "agent_group_sid": 0,
                        "parent_entity": {
                            "parent_sid": 0,
                            "parent_type": "CALL_CENTER_NODE"
                        },
                        "name": "string",
                        "description": "string",
                        "datetime_set_to_inactive": "1s",
                        "schedule_scenario_sid": 0,
                        "member_constraint_rules": [
                            {
                                "scheduling_activity": {
                                    "scheduling_activity_sid": 0,
                                    "is_skill_activity": true,
                                    "activity_sid": "string",
                                    "member_non_skill_activity": {
                                        "non_skill_activity_sid": 0,
                                        "name": "string",
                                        "description": "string",
                                        "datetime_set_to_inactive": "1s",
                                        "red": 0,
                                        "green": 0,
                                        "blue": 0,
                                        "transparency": 0,
                                        "inherited_from_entity": {
                                            "parent_sid": 0,
                                            "parent_type": "CALL_CENTER_NODE"
                                        }
                                    },
                                    "activity_classification": "STANDARD_SCHEDULING_ACTIVITY",
                                    "pause_codes": [
                                        "string"
                                    ],
                                    "reason_codes": [
                                        {
                                            "reason_code_id": 0,
                                            "name": "string",
                                            "scheduling_activity_sid": 0,
                                            "is_planned": true,
                                            "is_paid": true,
                                            "is_default": true,
                                            "datetime_set_to_inactive": "1s"
                                        }
                                    ]
                                }
                            }
                        ],
                        "member_wfm_agents": [
                            {
                                "wfm_agent_sid": 0,
                                "tcn_agent_sid": "string",
                                "name": "string",
                                "datetime_set_to_inactive": "1s",
                                "member_constraint_rules": [
                                    {
                                        "scheduling_activity": {
                                            "scheduling_activity_sid": 0,
                                            "is_skill_activity": true,
                                            "activity_sid": "string",
                                            "member_non_skill_activity": {
                                                "non_skill_activity_sid": 0,
                                                "name": "string",
                                                "description": "string",
                                                "datetime_set_to_inactive": "1s",
                                                "red": 0,
                                                "green": 0,
                                                "blue": 0,
                                                "transparency": 0,
                                                "inherited_from_entity": {
                                                    "parent_sid": 0,
                                                    "parent_type": "CALL_CENTER_NODE"
                                                }
                                            },
                                            "activity_classification": "STANDARD_SCHEDULING_ACTIVITY",
                                            "pause_codes": [
                                                "string"
                                            ],
                                            "reason_codes": [
                                                {
                                                    "reason_code_id": 0,
                                                    "name": "string",
                                                    "scheduling_activity_sid": 0,
                                                    "is_planned": true,
                                                    "is_paid": true,
                                                    "is_default": true,
                                                    "datetime_set_to_inactive": "1s"
                                                }
                                            ]
                                        }
                                    }
                                ],
                                "member_skill_proficiencies": [
                                    {
                                        "skill_proficiency_sid": 0,
                                        "skill_sid": 0,
                                        "preferred_skill_profile_sid": "string",
                                        "manual_proficiency_value": 0,
                                        "parent_entity": {
                                            "parent_sid": 0,
                                            "parent_type": "CALL_CENTER_NODE"
                                        },
                                        "skill_name": "string",
                                        "skill_profile_name": "string",
                                        "skill_profile_proficiency_value": 0
                                    }
                                ],
                                "member_agent_availability_patterns": [
                                    {
                                        "agent_availability_pattern_sid": 0,
                                        "parent_entity": {
                                            "parent_sid": 0,
                                            "parent_type": "CALL_CENTER_NODE"
                                        },
                                        "datetime_pattern": {
                                            "week_maps": [
                                                {
                                                    "datetime_range": {
                                                        "start_datetime": "1s",
                                                        "end_datetime": "1s"
                                                    },
                                                    "day_maps": [
                                                        {}
                                                    ]
                                                }
                                            ],
                                            "calendar_items": [
                                                {
                                                    "datetime_range": {
                                                        "start_datetime": "1s",
                                                        "end_datetime": "1s"
                                                    },
                                                    "value": {
                                                        "availability_option": "AVAILABLE"
                                                    }
                                                }
                                            ]
                                        },
                                        "schedule_scenario_sid": 0,
                                        "scheduling_activity_sid": "string"
                                    }
                                ],
                                "created_at": "1s",
                                "tcn_agent_is_enabled": true
                            }
                        ],
                        "member_skill_proficiencies": [
                            {
                                "skill_proficiency_sid": 0,
                                "skill_sid": 0,
                                "preferred_skill_profile_sid": "string",
                                "manual_proficiency_value": 0,
                                "parent_entity": {
                                    "parent_sid": 0,
                                    "parent_type": "CALL_CENTER_NODE"
                                },
                                "skill_name": "string",
                                "skill_profile_name": "string",
                                "skill_profile_proficiency_value": 0
                            }
                        ],
                        "member_agent_availability_patterns": [
                            {
                                "agent_availability_pattern_sid": 0,
                                "parent_entity": {
                                    "parent_sid": 0,
                                    "parent_type": "CALL_CENTER_NODE"
                                },
                                "datetime_pattern": {
                                    "week_maps": [
                                        {
                                            "datetime_range": {
                                                "start_datetime": "1s",
                                                "end_datetime": "1s"
                                            },
                                            "day_maps": [
                                                {
                                                    "day_of_week": "MON",
                                                    "start_minute_in_day": 0,
                                                    "end_minute_in_day": 0,
                                                    "value": {
                                                        "availability_option": "AVAILABLE"
                                                    }
                                                }
                                            ]
                                        }
                                    ],
                                    "calendar_items": [
                                        {
                                            "datetime_range": {
                                                "start_datetime": "1s",
                                                "end_datetime": "1s"
                                            },
                                            "value": {
                                                "availability_option": "AVAILABLE"
                                            }
                                        }
                                    ]
                                },
                                "schedule_scenario_sid": 0,
                                "scheduling_activity_sid": "string"
                            }
                        ]
                    }
                ]
            }
        ],
        "member_non_skill_activities": [
            {
                "non_skill_activity_sid": 0,
                "name": "string",
                "description": "string",
                "datetime_set_to_inactive": "1s",
                "red": 0,
                "green": 0,
                "blue": 0,
                "transparency": 0,
                "inherited_from_entity": {
                    "parent_sid": 0,
                    "parent_type": "CALL_CENTER_NODE"
                }
            }
        ],
        "member_open_times_patterns": [
            {
                "open_times_pattern_sid": 0,
                "parent_entity": {
                    "parent_sid": 0,
                    "parent_type": "CALL_CENTER_NODE"
                },
                "datetime_pattern": {
                    "week_maps": [
                        {
                            "datetime_range": {
                                "start_datetime": "1s",
                                "end_datetime": "1s"
                            },
                            "day_maps": [
                                {
                                    "day_of_week": "MON",
                                    "start_minute_in_day": 0,
                                    "end_minute_in_day": 0,
                                    "value": {
                                        "availability_option": "AVAILABLE"
                                    }
                                }
                            ]
                        }
                    ],
                    "calendar_items": [
                        {
                            "datetime_range": {
                                "start_datetime": "1s",
                                "end_datetime": "1s"
                            },
                            "value": {
                                "availability_option": "AVAILABLE"
                            }
                        }
                    ]
                },
                "schedule_scenario_sid": 0,
                "scheduling_activity_sid": "string"
            }
        ],
        "member_agent_availability_patterns": [
            {
                "agent_availability_pattern_sid": 0,
                "parent_entity": {
                    "parent_sid": 0,
                    "parent_type": "CALL_CENTER_NODE"
                },
                "datetime_pattern": {
                    "week_maps": [
                        {
                            "datetime_range": {
                                "start_datetime": "1s",
                                "end_datetime": "1s"
                            },
                            "day_maps": [
                                {
                                    "day_of_week": "MON",
                                    "start_minute_in_day": 0,
                                    "end_minute_in_day": 0,
                                    "value": {
                                        "availability_option": "AVAILABLE"
                                    }
                                }
                            ]
                        }
                    ],
                    "calendar_items": [
                        {
                            "datetime_range": {
                                "start_datetime": "1s",
                                "end_datetime": "1s"
                            },
                            "value": {
                                "availability_option": "AVAILABLE"
                            }
                        }
                    ]
                },
                "schedule_scenario_sid": 0,
                "scheduling_activity_sid": "string"
            }
        ],
        "member_constraint_rules": [
            {
                "scheduling_activity": {
                    "scheduling_activity_sid": 0,
                    "is_skill_activity": true,
                    "activity_sid": "string",
                    "member_non_skill_activity": {
                        "non_skill_activity_sid": 0,
                        "name": "string",
                        "description": "string",
                        "datetime_set_to_inactive": "1s",
                        "red": 0,
                        "green": 0,
                        "blue": 0,
                        "transparency": 0,
                        "inherited_from_entity": {
                            "parent_sid": 0,
                            "parent_type": "CALL_CENTER_NODE"
                        }
                    },
                    "activity_classification": "STANDARD_SCHEDULING_ACTIVITY",
                    "pause_codes": [
                        "string"
                    ],
                    "reason_codes": [
                        {
                            "reason_code_id": 0,
                            "name": "string",
                            "scheduling_activity_sid": 0,
                            "is_planned": true,
                            "is_paid": true,
                            "is_default": true,
                            "datetime_set_to_inactive": "1s"
                        }
                    ]
                }
            }
        ],
        "member_agent_groups": [
            {
                "agent_group_sid": 0,
                "parent_entity": {
                    "parent_sid": 0,
                    "parent_type": "CALL_CENTER_NODE"
                },
                "name": "string",
                "description": "string",
                "datetime_set_to_inactive": "1s",
                "schedule_scenario_sid": 0,
                "member_constraint_rules": [
                    {
                        "scheduling_activity": {
                            "scheduling_activity_sid": 0,
                            "is_skill_activity": true,
                            "activity_sid": "string",
                            "member_non_skill_activity": {
                                "non_skill_activity_sid": 0,
                                "name": "string",
                                "description": "string",
                                "datetime_set_to_inactive": "1s",
                                "red": 0,
                                "green": 0,
                                "blue": 0,
                                "transparency": 0,
                                "inherited_from_entity": {
                                    "parent_sid": 0,
                                    "parent_type": "CALL_CENTER_NODE"
                                }
                            },
                            "activity_classification": "STANDARD_SCHEDULING_ACTIVITY",
                            "pause_codes": [
                                "string"
                            ],
                            "reason_codes": [
                                {
                                    "reason_code_id": 0,
                                    "name": "string",
                                    "scheduling_activity_sid": 0,
                                    "is_planned": true,
                                    "is_paid": true,
                                    "is_default": true,
                                    "datetime_set_to_inactive": "1s"
                                }
                            ]
                        }
                    }
                ],
                "member_wfm_agents": [
                    {
                        "wfm_agent_sid": 0,
                        "tcn_agent_sid": "string",
                        "name": "string",
                        "datetime_set_to_inactive": "1s",
                        "member_constraint_rules": [
                            {
                                "scheduling_activity": {
                                    "scheduling_activity_sid": 0,
                                    "is_skill_activity": true,
                                    "activity_sid": "string",
                                    "member_non_skill_activity": {
                                        "non_skill_activity_sid": 0,
                                        "name": "string",
                                        "description": "string",
                                        "datetime_set_to_inactive": "1s",
                                        "red": 0,
                                        "green": 0,
                                        "blue": 0,
                                        "transparency": 0,
                                        "inherited_from_entity": {
                                            "parent_sid": 0,
                                            "parent_type": "CALL_CENTER_NODE"
                                        }
                                    },
                                    "activity_classification": "STANDARD_SCHEDULING_ACTIVITY",
                                    "pause_codes": [
                                        "string"
                                    ],
                                    "reason_codes": [
                                        {
                                            "reason_code_id": 0,
                                            "name": "string",
                                            "scheduling_activity_sid": 0,
                                            "is_planned": true,
                                            "is_paid": true,
                                            "is_default": true,
                                            "datetime_set_to_inactive": "1s"
                                        }
                                    ]
                                }
                            }
                        ],
                        "member_skill_proficiencies": [
                            {
                                "skill_proficiency_sid": 0,
                                "skill_sid": 0,
                                "preferred_skill_profile_sid": "string",
                                "manual_proficiency_value": 0,
                                "parent_entity": {
                                    "parent_sid": 0,
                                    "parent_type": "CALL_CENTER_NODE"
                                },
                                "skill_name": "string",
                                "skill_profile_name": "string",
                                "skill_profile_proficiency_value": 0
                            }
                        ],
                        "member_agent_availability_patterns": [
                            {
                                "agent_availability_pattern_sid": 0,
                                "parent_entity": {
                                    "parent_sid": 0,
                                    "parent_type": "CALL_CENTER_NODE"
                                },
                                "datetime_pattern": {
                                    "week_maps": [
                                        {
                                            "datetime_range": {
                                                "start_datetime": "1s",
                                                "end_datetime": "1s"
                                            },
                                            "day_maps": [
                                                {
                                                    "day_of_week": "MON",
                                                    "start_minute_in_day": 0,
                                                    "end_minute_in_day": 0,
                                                    "value": {
                                                        "availability_option": "AVAILABLE"
                                                    }
                                                }
                                            ]
                                        }
                                    ],
                                    "calendar_items": [
                                        {
                                            "datetime_range": {
                                                "start_datetime": "1s",
                                                "end_datetime": "1s"
                                            },
                                            "value": {
                                                "availability_option": "AVAILABLE"
                                            }
                                        }
                                    ]
                                },
                                "schedule_scenario_sid": 0,
                                "scheduling_activity_sid": "string"
                            }
                        ],
                        "created_at": "1s",
                        "tcn_agent_is_enabled": true
                    }
                ],
                "member_skill_proficiencies": [
                    {
                        "skill_proficiency_sid": 0,
                        "skill_sid": 0,
                        "preferred_skill_profile_sid": "string",
                        "manual_proficiency_value": 0,
                        "parent_entity": {
                            "parent_sid": 0,
                            "parent_type": "CALL_CENTER_NODE"
                        },
                        "skill_name": "string",
                        "skill_profile_name": "string",
                        "skill_profile_proficiency_value": 0
                    }
                ],
                "member_agent_availability_patterns": [
                    {
                        "agent_availability_pattern_sid": 0,
                        "parent_entity": {
                            "parent_sid": 0,
                            "parent_type": "CALL_CENTER_NODE"
                        },
                        "datetime_pattern": {
                            "week_maps": [
                                {
                                    "datetime_range": {
                                        "start_datetime": "1s",
                                        "end_datetime": "1s"
                                    },
                                    "day_maps": [
                                        {
                                            "day_of_week": "MON",
                                            "start_minute_in_day": 0,
                                            "end_minute_in_day": 0,
                                            "value": {
                                                "availability_option": "AVAILABLE"
                                            }
                                        }
                                    ]
                                }
                            ],
                            "calendar_items": [
                                {
                                    "datetime_range": {
                                        "start_datetime": "1s",
                                        "end_datetime": "1s"
                                    },
                                    "value": {
                                        "availability_option": "AVAILABLE"
                                    }
                                }
                            ]
                        },
                        "schedule_scenario_sid": 0,
                        "scheduling_activity_sid": "string"
                    }
                ]
            }
        ],
        "member_skill_proficiencies": [
            {
                "skill_proficiency_sid": 0,
                "skill_sid": 0,
                "preferred_skill_profile_sid": "string",
                "manual_proficiency_value": 0,
                "parent_entity": {
                    "parent_sid": 0,
                    "parent_type": "CALL_CENTER_NODE"
                },
                "skill_name": "string",
                "skill_profile_name": "string",
                "skill_profile_proficiency_value": 0
            }
        ],
        "origin_sid": "string",
        "skill_profile_category": {
            "skill_profile_category_sid": 0,
            "skill_profile_category_type": "SINGLE_SKILL_PROFILE"
        },
        "shrinkage": "string"
    }
}'

UpdateProgramNode

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