BuildCallProfileTemplateForSkillProfile

POST

https://api.cbf.tcn.com/api/v1alpha1/wfm/buildcallprofiletemplateforskillprofile

Builds and returns a call profile template for the org sending the request and the given @skill_profile_sid.
The template will be generated using the training data for said skill profile using the @training_data_range and @averages_calculation_range_in_months
from the client's saved forecasting parameters.
The @total_calls in the returned template be summed from the (@training_data_start_datetime - @averages_calculation_range_in_months) to @training_data_end_datetime,
or from @training_data_start_datetime to @training_data_end_datetime if @averages_calculation_range_in_months is 0.
The fixed averages fields in the call profile template, will be set to the averages that the skill profile has.
DEPRECATED as of Sep/7/2023 - Use BuildCallProfileTemplate instead.
Errors:

grpc.Invalid: the @skill_profile_sid in the request is invalid.

grpc.NotFound: the @skill_profile_sid given is not found for the org.

grpc.Internal: error occurs when building the call profile template.

Request

Authorization

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Body Params application/json

Example

Request Code Samples

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

curl --location --request POST 'https://api.cbf.tcn.com/api/v1alpha1/wfm/buildcallprofiletemplateforskillprofile' \
--header 'Content-Type: application/json' \
--data-raw ''

Responses

🟢200OK

application/json

Success

Body

Example

🔴500Server Error

Modified at 2025-08-14 21:02:57

ListSkills

BuildCallProfileTemplate