CreateSkillProficiencies

POST

https://api.cbf.tcn.com/api/v1alpha1/wfm/createskillproficiencies

Creates skill proficiencies for the org sending the request with the provided parameters.
The @schedule_scenario_sid must match the scenario of the @parent_entities.
Errors:

grpc.Invalid: the parameters in a @proficiency, or the @schedule_scenario_sid are invalid.

grpc.NotFound: for any of the given @skill_proficiencies:
the @parent_entity doesn't exist.
the @skill_sid doesn't exist.
the skill profile with @preferred_skill_profile_sid doesn't contain the given @skill_sid.

grpc.AlreadyExists: a skill proficiency with the given @skill_sid and @parent_entity already exists.

grpc.Internal: error occurs when creating the skill proficiencies.

Request

Authorization

JWT Bearer

Add the parameter

Authorization

to Headers

Example:

Authorization: ********************

Body Params application/jsonRequired

Example

{
    "proficiencies": [
        {
            "skill_proficiency_sid": 0,
            "skill_sid": 0,
            "preferred_skill_profile_sid": "string",
            "manual_proficiency_value": 0,
            "parent_entity": {
                "parent_sid": 0,
                "parent_type": "CALL_CENTER_NODE"
            },
            "skill_name": "string",
            "skill_profile_name": "string",
            "skill_profile_proficiency_value": 0
        }
    ],
    "schedule_scenario_sid": 0
}

Request Code Samples

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

curl --location --request POST 'https://api.cbf.tcn.com/api/v1alpha1/wfm/createskillproficiencies' \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data-raw '{
    "proficiencies": [
        {
            "skill_proficiency_sid": 0,
            "skill_sid": 0,
            "preferred_skill_profile_sid": "string",
            "manual_proficiency_value": 0,
            "parent_entity": {
                "parent_sid": 0,
                "parent_type": "CALL_CENTER_NODE"
            },
            "skill_name": "string",
            "skill_profile_name": "string",
            "skill_profile_proficiency_value": 0
        }
    ],
    "schedule_scenario_sid": 0
}'

Responses

🟢200OK

application/json

Success

Body

Example

{}

🟢200Success

Modified at 2025-09-26 15:44:58

UpsertNonSkillActivityAssociation

UpdateSkillProficiencies