GetTask

POST

https://api.cbf.tcn.com/api/v0alpha/omniapi/gettask

OmniApi

GetTask - retrieves a task using the provided criteria
Required permissions:
OMNI_AGENT

Request

Authorization

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Body Params application/json

GetTaskReq

optional

GetTaskReq - request to retrieve a task

One of

by_conversation

field_mask

string

google.protobuf.FieldMask

optional

FieldMask represents a set of symbolic field paths, for example:

paths: "f.a"
paths: "f.b.d"

Here f represents a field in some root message, a and b
fields in the message found in f, and d a field found in the
message in f.b.

Field masks are used to specify a subset of fields that should be
returned by a get operation or modified by an update operation.
Field masks also have a custom JSON encoding (see below).

Field Masks in Projections

When used in the context of a projection, a response message or
sub-message is filtered by the API to only contain those fields as
specified in the mask. For example, if the mask in the previous
example is applied to a response message as follows:

f {
a : 22
b {
d : 1
x : 2
}
y : 13
}
z: 8

The result will not contain specific values for fields x,y and z
(their value will be set to the default, and omitted in proto text
output):

f {
a : 22
b {
d : 1
}
}

A repeated field is not allowed except at the last position of a
paths string.

If a FieldMask object is not present in a get operation, the
operation applies to all fields (as if a FieldMask of all fields
had been specified).

Note that a field mask does not necessarily apply to the
top-level response message. In case of a REST get operation, the
field mask applies directly to the response, but in case of a REST
list operation, the mask instead applies to each individual message
in the returned resource list. In case of a REST custom method,
other definitions may be used. Where the mask applies will be
clearly documented together with its declaration in the API. In
any case, the effect on the returned resource/resources is required
behavior for APIs.

Field Masks in Update Operations

A field mask in update operations specifies which fields of the
targeted resource are going to be updated. The API is required
to only change the values of the fields as specified in the mask
and leave the others untouched. If a resource is passed in to
describe the updated values, the API ignores the values of all
fields not covered by the mask.

If a repeated field is specified for an update operation, new values will
be appended to the existing repeated field in the target resource. Note that
a repeated field is only allowed in the last position of a paths string.

If a sub-message is specified in the last position of the field mask for an
update operation, then new value will be merged into the existing sub-message
in the target resource.

For example, given the target message:

f {
b {
d: 1
x: 2
}
c: [1]
}

And an update message:

f {
b {
d: 10
}
c: [2]
}

then if the field mask is:

paths: ["f.b", "f.c"]

then the result will be:

f {
b {
d: 10
x: 2
}
c: [1, 2]
}

An implementation may provide options to override this default behavior for
repeated and message fields.

In order to reset a field's value to the default, the field must
be in the mask and set to the default value in the provided resource.
Hence, in order to reset all fields of a resource, provide a default
instance of the resource and set all fields in the mask, or do
not provide a mask as described below.

If a field mask is not present on update, the operation applies to
all fields (as if a field mask of all fields has been specified).
Note that in the presence of schema evolution, this may mean that
fields the client does not know and has therefore not filled into
the request will be reset to their default. If this is unwanted
behavior, a specific service may require a client to always specify
a field mask, producing an error if not.

As with get operations, the location of the resource which
describes the updated values in the request message depends on the
operation kind. In any case, the effect of the field mask is
required to be honored by the API.

Considerations for HTTP REST

The HTTP kind of an update operation which uses a field mask must
be set to PATCH instead of PUT in order to satisfy HTTP semantics
(PUT must only be used for full updates).

JSON Encoding of Field Masks

In JSON, a field mask is encoded as a single string where paths are
separated by a comma. Fields name in each path are converted
to/from lower-camel naming conventions.

As an example, consider the following message declarations:

message Profile {
User user = 1;
Photo photo = 2;
}
message User {
string display_name = 1;
string address = 2;
}

In proto a field mask for Profile may look as such:

mask {
paths: "user.display_name"
paths: "photo"
}

In JSON, the same mask is represented as below:

{
mask: "user.displayName,photo"
}

Field Masks and Oneof Fields

Field masks treat fields in oneofs just as regular fields. Consider the
following message:

message SampleMessage {
oneof test_oneof {
string name = 4;
SubMessage sub_message = 9;
}
}

The field mask can be:

mask {
paths: "name"
}

Or:

mask {
paths: "sub_message"
}

Note that oneof type names ("test_oneof" in this case) cannot be used in
paths.

Field Mask Verification

The implementation of any API method which has a FieldMask type field in the
request should verify the included field paths, and return an
INVALID_ARGUMENT error if any path is unmappable.

by_conversation

object

ByConversation

required

ByConversation - retrieves the task the conversation was created from

Example

{
  "by_conversation": {
    "conversation_sid": 0
  }
}

Request samples

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

curl --location --request POST 'https://api.cbf.tcn.com/api/v0alpha/omniapi/gettask' \
--header 'Content-Type: application/json' \
--data-raw '{
    "by_conversation": {
        "conversation_sid": 0
    }
}'

Responses

🟢200OK

application/json

Success

Body

OmniTask -

status

enum<string>

status

optional

the task status

Allowed values:

OMNI_TASK_WAITINGOMNI_TASK_WAITING_FOR_QUEUEOMNI_TASK_WAITING_FOR_APPROVALOMNI_TASK_SENDINGOMNI_TASK_SENDING_FAILEDOMNI_TASK_SENDING_INCOMPLETEOMNI_TASK_SENDING_INVALIDOMNI_TASK_SENTOMNI_TASK_RECEIVEDOMNI_TASK_CANCELLED

date_created

string <date-time>

date_created

optional

the time the task was created

Examples:

1s1.000340012s

date_modified

string <date-time>

date_modified

optional

the time the task was last updated

Examples:

1s1.000340012s

contact_entry_sid

object (Int64Id)

contact_entry_sid

optional

identifier of associated contact entry

value

integer <int64> | string

value

optional

state

object (OmniTaskState)

state

optional

task state

rule_set

object (ComplianceRuleSet)

rule_set

optional

the rule set used with the task. This won't be set if a rule set didn't exist
when the task ran.

scrub_list_id

string

scrub_list_id

optional

scrub list id the task uses

destinations

array[object (Entry) {3}]

destinations

optional

list of destination addresses (should not include same destination twice)

sources

array[object (Entry) {3}]

sources

optional

list of source addresses (should not include same source twice)

details

object (Details)

details

optional

retrievable fields with field mask

contact_list_name

string

contact_list_name

optional

name of the contact list

status_message

string

status_message

optional

a message regarding the task's status, should be ignored if there is an associated OmniMessage

scheduled_time

string <date-time>

scheduled_time

optional

scheduled time for task

Examples:

1s1.000340012s

task_config

object (OmniTaskConfig)

task_config

optional

holds extra details about how a task should be processed

skills

object (OmniConversationSkills)

skills

optional

OmniConversationSkills -

absolute_timeout_duration

string <duration>

absolute_timeout_duration

optional

A Duration represents a signed, fixed-length span of time represented
as a count of seconds and fractions of seconds at nanosecond
resolution. It is independent of any calendar and concepts like "day"
or "month". It is related to Timestamp in that the difference between
two Timestamp values is a Duration and it can be added or subtracted
from a Timestamp. Range is approximately +-10,000 years.

Examples

Example 1: Compute Duration from two Timestamps in pseudo code.

Timestamp start = ...;
Timestamp end = ...;
Duration duration = ...;

duration.seconds = end.seconds - start.seconds;
duration.nanos = end.nanos - start.nanos;

if (duration.seconds < 0 && duration.nanos > 0) {
duration.seconds += 1;
duration.nanos -= 1000000000;
} else if (duration.seconds > 0 && duration.nanos < 0) {
duration.seconds -= 1;
duration.nanos += 1000000000;
}

Example 2: Compute Timestamp from Timestamp + Duration in pseudo code.

Timestamp start = ...;
Duration duration = ...;
Timestamp end = ...;

end.seconds = start.seconds + duration.seconds;
end.nanos = start.nanos + duration.nanos;

if (end.nanos < 0) {
end.seconds -= 1;
end.nanos += 1000000000;
} else if (end.nanos >= 1000000000) {
end.seconds += 1;
end.nanos -= 1000000000;
}

Example 3: Compute Duration from datetime.timedelta in Python.

td = datetime.timedelta(days=3, minutes=10)
duration = Duration()
duration.FromTimedelta(td)

JSON Mapping

In JSON format, the Duration type is encoded as a string rather than an
object, where the string ends in the suffix "s" (indicating seconds) and
is preceded by the number of seconds, with nanoseconds expressed as
fractional seconds. For example, 3 seconds with 0 nanoseconds should be
encoded in JSON format as "3s", while 3 seconds and 1 nanosecond should
be expressed in JSON format as "3.000000001s", and 3 seconds and 1
microsecond should be expressed in JSON format as "3.000001s".

agent_timeout_duration