BuildDraftSchedule

Builds a draft schedule for the given @node_selector in @schedule_scenario_sid over @schedule_scenario_scheduling_range for @draft_schedule_sid and the org making the request.
The @schedule_scenario_scheduling_range field is optional. If not set, the draft schedule will be obtained with it's default range from it's start to end time.
Returns the draft schedule without any shift instances.
Will return diagnostics for the newly built schedule, or just diagnostics if the schedule cannot be built successfully due to diagnostic error.
If @auto_generate_agents is set to true, unassigned agents will automatically be generated to meet the requirements of the shift templates min and max agents.

Request

Authorization

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Body Params application/json

Request message for the BuildDraftSchedule RPC.

schedule_scenario_scheduling_range

object (DatetimeRange)

schedule_scenario_scheduling_range

optional

Datetime range to set for the schedule scenario used to make the draft schedule.
If left blank, the current scheduling range for the scenario will be used

start_datetime

string <date-time>

start_datetime

optional

begining datetime

Examples:

1s1.000340012s

end_datetime

string <date-time>

end_datetime

optional

ending datetime

Examples:

1s1.000340012s

node_selector

object (ParentEntity)

node_selector

optional

The node that the shifts should be associated with.

parent_type

enum<string>

parent_type

optional

Type of entity that the @parent_sid will reference.

Allowed values:

CALL_CENTER_NODECLIENT_NODELOCATION_NODEPROGRAM_NODEAGENT_GROUPSHIFT_TEMPLATEWFM_AGENTPLACEMENT_RULECONSTRAINT_RULENON_SKILL_ACTIVITYAGENT_AVAILABILITYOPEN_TIMESSCHEDULING_ACTIVITYSKILL_PROFICIENCYSCHEDULE_SCENARIOSKILLTOUR_PATTERNTOUR_WEEK_PATTERNTOUR_SHIFT_INSTANCE_CONFIGTOUR_SHIFT_SEGMENT_CONFIGTOUR_AGENT_COLLECTION

parent_sid

integer <int64> | string

parent_sid

optional

ID of a parent entity

scheduling_target

object (SchedulingTarget)

scheduling_target

deprecated

The scheduling target. Not used. If given, it is still ignored.

scheduling_target_type

enum<string>

scheduling_target_type

deprecated

Target type for the @node to override the inherited value.

Allowed values:

COVERAGESERVICE_LEVEL

service_level_target_duration_seconds

deprecated

Number of seconds allowed to answer call for the scheduling if @scheduling_target_type is set to SERVICE_LEVEL.
If @scheduling_target_type is not SERVICE_LEVEL then this field must be set to nil

node_entity

object (ParentEntity)

node_entity

deprecated

The node that the scheduling target if used by.
May be set to nil if associated with the master scheduling target.

scheduling_target_percentage

number <float>

scheduling_target_percentage

deprecated

Target percentage for scheduling.

scheduling_target_sid

integer <int64> | string

scheduling_target_sid

deprecated

ID of the scheduling target.

include_shift_instances

boolean

include_shift_instances

deprecated

Set to true to include shift instances.

include_shift_template

boolean

include_shift_template

deprecated

Set to true to include shift template in each of the returned shift instances.
Only effective when include_shift_instances is also set to true.

include_shift_segments

boolean

include_shift_segments

deprecated

Set to true to include shift segments in each of the returned shift instances.
Only effective when include_shift_instances is also set to true.

include_scheduling_activity

boolean

include_scheduling_activity

deprecated

Set to true to include scheduling activity in each of the returned shift segments.
Only effective when include_shift_instances and include_shift_segments are also set to true.

include_activity

boolean

include_activity

deprecated

Set to true to include non skill activity in each of the returned scheduling activities.
Only effective when include_scheduling_activity, include_shift_segments and include_shift_instances are also set to true.

auto_generate_agents

boolean

auto_generate_agents

optional

Set to true to automatically generate agents to meet the requirements of the shift templates min and max agents.
Otherwise, no agents will be generated to meet these requirements.

draft_schedule_sid

integer <int64> | string

draft_schedule_sid

optional

ID of the draft schedule.

schedule_scenario_sid

integer <int64> | string

schedule_scenario_sid

optional

ID of the node's schedule scenario sid.

Example

{
  "schedule_scenario_scheduling_range": {
    "start_datetime": "1s",
    "end_datetime": "1s"
  },
  "node_selector": {
    "parent_type": "CALL_CENTER_NODE",
    "parent_sid": 0
  },
  "scheduling_target": {
    "scheduling_target_type": "COVERAGE",
    "service_level_target_duration_seconds": "string",
    "node_entity": {
      "parent_type": "CALL_CENTER_NODE",
      "parent_sid": 0
    },
    "scheduling_target_percentage": 0,
    "scheduling_target_sid": 0
  },
  "include_shift_instances": true,
  "include_shift_template": true,
  "include_shift_segments": true,
  "include_scheduling_activity": true,
  "include_activity": true,
  "auto_generate_agents": true,
  "draft_schedule_sid": 0,
  "schedule_scenario_sid": 0
}

Request samples

Shell

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Responses

🟢200OK

application/json

Success

Body

Response message for the BuildDraftSchedule RPC

draft_schedule

object (DraftSchedule)

draft_schedule

optional

The built draft schedule.

created_at

string <date-time>

created_at

optional

Time that this the schedule was created.

Examples:

1s1.000340012s

last_updated_at

string <date-time>

last_updated_at

optional

Time that this schedule was last updated.

Examples:

1s1.000340012s

datetime_range

object (DatetimeRange)

datetime_range

optional

Datetime range over which this draft schedule spans.
Is the range used when copying shifts from published schedule.
Also used when publishing shifts from the draft to the published schedule.

name

string

name

optional

Name of the draft schedule.

description

string

description

optional

A description of the draft schedule.

created_by_user_id

string

created_by_user_id

optional

ID of the user who originally drafted the schedule.

shift_instances

array[object (ShiftInstance) {12}]

shift_instances

optional

The following field is only return of List requests of the entity.
Shifts that this schedule has.

performance_metrics

array[object (PerformanceMetric) {13}]

performance_metrics

deprecated

Deprecated. Performance metrics that this schedule has.

performance_metrics_v2

array[object (PerformanceMetricV2) {19}]

performance_metrics_v2

optional

Performance metrics that this schedule has.

draft_schedule_sid

integer <int64> | string

draft_schedule_sid

optional

ID of the draft schedule.

schedule_scenario_sid

integer <int64> | string

schedule_scenario_sid

optional

Schedule Scenario of the draft schedule.

scheduling_result_metric

object (SchedulingResultMetric)

scheduling_result_metric

optional

The scheduling result metric for the built schedule range.

total_internal_intervals

integer <int32>

total_internal_intervals

optional

The total number of minute-width intervals that were scheduled and measured.

total_intervals_with_fte_required

integer <int32>

total_intervals_with_fte_required

optional

The total number of minute-width intervals that had enough scheduled ftes to meet the predicted call FTEs.

total_intervals_with_ftes_remaining

integer <int32>

total_intervals_with_ftes_remaining

optional

The total number of intervals that have unmet predicted call FTEs (not enough scheduled FTEs).

coverage

number <float>

coverage

optional

The average ratio of interval metrics (min(1, scheduled/predicted)). A value of 1 means every interval
with predicted call FTEs has enough scheduled FTEs to meet requirements.

root_mean_square

number <float>

root_mean_square

optional

Root Mean Square metric for predicted - scheduled FTEs.

has_result

boolean

has_result

optional

Set to TRUE if this object contains valid metrics.

metrics_by_skill_collection

array[object (SchedulingResultMetricForSkillCollection) {7}]

metrics_by_skill_collection

optional

Per-skill metrics.

diagnostics

array[object (Diagnostic) {4}]

diagnostics

optional

Set of diagnostic reports for the given @draft_schedule_sid.

level

enum<string>

level

optional

The diagnostic level describes the class of the diagnostic message.

Allowed values:

INFORMATIONSUGGESTIONWARNINGDIAGNOSTIC_ERRORINTERNAL_ERROR

code

enum<string>

code

optional

A code to describe the diagnostic when possible. Default value of General when a more specific code is not available.

Allowed values:

GENERALOKNO_SKILLS_IN_DICTIONARYAGENT_HAS_NO_SKILL_PROFICIENCIESAGENT_HAS_NO_SKILLSNO_SCHEDULING_ACTIVITIES_FOR_CONSTRAINT_RULESSCHEDULING_ACTIVITY_FOR_CONSTRAINT_RULE_NOT_FOUNDSHIFT_TEMPLATE_CANNOT_BE_NONESHIFT_TEMPLATE_HAS_NO_PLACEMENT_RULESNO_ONCALL_IN_SHIFT_TEMPLATE_PLACEMENT_RULESMIN_GT_MAX_DURATION_IN_SHIFT_TEMPLATE_PLACEMENT_RULESMIN_GT_MAX_AGENTS_IN_SHIFT_TEMPLATENO_PLACEMENT_RULES_FOR_SHIFT_TEMPLATEACTIVITIES_SHORTER_THAN_SHIFTNOT_ENOUGH_AGENTS_FOR_SHIFTPROGRAM_HAS_NO_AGENT_GROUPSPROGRAM_HAS_NO_SHIFT_TEMPLATESLOCATION_HAS_NO_PROGRAMSCLIENT_HAS_NO_LOCATIONSCALL_CENTER_HAS_NO_CLIENTSPROGRAM_HAS_INVALID_PARENT_LOCATIONLOCATION_HAS_INVALID_PARENT_CLIENTCLIENT_HAS_INVALID_PARENT_CALL_CENTERAGENT_GROUP_HAS_INVALID_PARENT_NODESHIFT_TEMPLATE_HAS_INVALID_PARENT_PROGRAMNO_SKILL_PROFICIENCY_FOR_MIN_SKILL_PROFICIENCY_CONSTRAINT_RULETOO_MANY_AGENTS_WITH_LOCKED_SHIFTS_FOR_MIN_AGENTSAGENT_DOES_NOT_BELONG_TO_AN_AGENT_GROUPINVALID_CONSTRAINT_VAL_UNITSCONSTRAINT_GENERAL_FAILURECANDIDATE_SHIFT_COLLISION_DETECTEDCANDIDATE_SHIFT_AGENT_NOT_AVAILABLECANDIDATE_CLOSEDCONSTRAINT_ACTIVITY_NOT_FOUNDCONSTRAINT_AGENT_DOES_NOT_HAVE_PROFICIENCYCONSTRAINT_AGENT_PROFICIENCY_TOO_LOWCONSTRAINT_MAX_TOTAL_ON_FAILURECONSTRAINT_MIN_TOTAL_ON_FAILURECONSTRAINT_MAX_TOTAL_OFF_FAILURECONSTRAINT_MIN_TOTAL_OFF_FAILURECONSTRAINT_MAX_CONSEC_ON_FAILURECONSTRAINT_MIN_CONSEC_ON_FAILURECONSTRAINT_MAX_CONSEC_OFF_FAILURECONSTRAINT_MIN_CONSEC_OFF_FAILURECONSTRAINT_CANNOT_HAVE_DAY_WEEK_MONTH_YEAR_SHIFT__PER_SHIFTCONSTRAINT_CANNOT_HAVE_DAY_WEEK_MONTH_YEAR__PER_MINUTES_HOURSCONSTRAINT_CONSECUTIVE_SHIFTS_RULE_NOT_ALLOWEDCONSTRAINT_WITH_LARGER_PERIOD_PER_SMALL_PERIOD_NOT_ALLOWEDCONSTRAINT_MIN_MAX_OFF_TIME_FOR_SHIFTS_NOT_ALLOWEDCONSTRAINT_CANNOT_HAVE_CONSECUTIVE_TIME_PER_MULTIPLE_SHIFTSCANNOT_GENERATE_TOUR_PATTERNS_FOR_NON_TOUR_SHIFT_TEMPLATETOUR_PATTERNS_NEEDED_TO_SCHEDULE_TOURSHIFT_TEMPLATE_ACTIVITY_PLACEMENT_MIN_MAX_MUST_BE_MULTIPLE_OF_5_MINUTESNO_SHIFT_TEMPLATE_ACTIVITY_PLACEMENT_SEQUENCES_MATCH_SHIFT_MIN_MAX_WIDTHINVALID_TOUR_PATTERNINVALID_TOUR_AGENT_COLLECTIONINVALID_TOUR_SHIFT_INSTANCE_CONFIGINVALID_TOUR_SHIFT_SEGMENT_CONFIGTOUR_SHIFT_SEGMENT_CONFIG_OVERLAPTOUR_SHIFT_SEGMENT_CONFIG_DOES_NOT_FITTOUR_SHIFT_INSTANCE_CONFIG_OVERLAPWEEK_PATTERN_NUMBERS_NOT_UNIQUE_IN_TOUR_WEEK_PATTERNSWFM_AGENT_SIDS_NOT_UNIQUE_IN_TOUR_AGENT_COLLECTIONSFIST_WEEK_PATTERN_NUMBERS_NOT_UNIQUE_IN_TOUR_AGENT_COLLECTIONSFIRST_WEEK_PATTERN_NUMBERS_NOT_FOUND_IN_TOUR_WEEK_PATTERNSSHIFT_TEMPLATE_HAS_NO_ASSOCIATED_SCHEDULING_AGENT_GROUPSATTEMPT_TO_BUILD_SCHEDULES_FOR_INVALID_PARENT_NODESCHEDULABLE_AGENTS_DO_NOT_MEET_TEMPLATE_MINIMUMSCHEDULABLE_AGENTS_DO_NOT_MEET_TEMPLATE_MAXIMUMNO_OPEN_TIMES_SET_OR_INHERITED_BY_PROGRAMTOUR_AGENT_COLLECTIONS_NEEDED_TO_SCHEDULE_TOURNO_PREDICTED_CALLS_IN_SCHEDULING_RANGESHIFT_TEMPLATE_MIN_WIDTH_DOW_MISMATCH

source_entity

object (ParentEntity)

source_entity

optional

The entity that the diagnostic was built in reference to.

message

string

message

optional

The message detailing the diagnostic.

Example

{
  "draft_schedule": {
    "created_at": "1s",
    "last_updated_at": "1s",
    "datetime_range": {
      "start_datetime": "1s",
      "end_datetime": "1s"
    },
    "name": "string",
    "description": "string",
    "created_by_user_id": "string",
    "shift_instances": [
      {
        "start_datetime": "1s",
        "schedule_type": "DRAFT",
        "shift_template": {
          "datetime_set_to_inactive": "1s",
          "name": "string",
          "description": "string",
          "is_tourshift": true,
          "min_shift_width": 0,
          "max_shift_width": 0,
          "min_agents": 0,
          "max_agents": 0,
          "shift_start_boundary_minutes": 0,
          "same_time_each_DOW": true,
          "same_length_per_agent": true,
          "member_placement_rules": [
            {
              "member_scheduling_activity": {
                "activity_sid": "string",
                "member_non_skill_activity": {
                  "datetime_set_to_inactive": "1s",
                  "inherited_from_entity": {
                    "parent_type": "CALL_CENTER_NODE",
                    "parent_sid": 0
                  },
                  "name": "string",
                  "description": "string",
                  "red": 0,
                  "green": 0,
                  "blue": 0,
                  "transparency": 0,
                  "non_skill_activity_sid": 0
                },
                "activity_classification": "STANDARD_SCHEDULING_ACTIVITY",
                "is_skill_activity": true,
                "reason_codes": [
                  {
                    "datetime_set_to_inactive": "1s",
                    "name": "string",
                    "is_planned": true,
                    "is_paid": true,
                    "is_default": true,
                    "reason_code_id": 0,
                    "scheduling_activity_sid": 0
                  }
                ],
                "scheduling_activity_sid": 0,
                "pause_codes": [
                  "string"
                ]
              },
              "activity_order": 0,
              "min_duration_minutes": 0,
              "max_duration_minutes": 0,
              "placement_rule_sid": 0,
              "shift_template_sid": 0,
              "scheduling_activity_sid": 0,
              "schedule_scenario_sid": 0
            }
          ],
          "DOW_placements": [
            {
              "placement_type": "MUST_NOT",
              "day_of_week": "MON",
              "start_minute": 0,
              "end_minute": 0,
              "week_number": 0
            }
          ],
          "member_agent_groups": [
            {
              "parent_entity": {
                "parent_type": "CALL_CENTER_NODE",
                "parent_sid": 0
              },
              "datetime_set_to_inactive": "1s",
              "name": "string",
              "description": "string",
              "member_constraint_rules": [
                {
                  "scheduling_activity": {
                    "activity_sid": "string",
                    "member_non_skill_activity": {
                      "datetime_set_to_inactive": "1s",
                      "inherited_from_entity": {
                        "parent_type": "CALL_CENTER_NODE",
                        "parent_sid": 0
                      },
                      "name": "string",
                      "description": "string",
                      "red": 0,
                      "green": 0,
                      "blue": 0,
                      "transparency": 0,
                      "non_skill_activity_sid": 0
                    },
                    "activity_classification": "STANDARD_SCHEDULING_ACTIVITY",
                    "is_skill_activity": true,
                    "reason_codes": [
                      {
                        "datetime_set_to_inactive": "1s",
                        "name": "string",
                        "is_planned": true,
                        "is_paid": true,
                        "is_default": true,
                        "reason_code_id": 0,
                        "scheduling_activity_sid": 0
                      }
                    ],
                    "scheduling_activity_sid": 0,
                    "pause_codes": [
                      "string"
                    ]
                  }
                }
              ],
              "member_wfm_agents": [
                {
                  "tcn_agent_sid": "string",
                  "datetime_set_to_inactive": "1s",
                  "created_at": "1s",
                  "name": "string",
                  "member_constraint_rules": [
                    {
                      "scheduling_activity": {
                        "activity_sid": "string",
                        "member_non_skill_activity": {
                          "datetime_set_to_inactive": "1s",
                          "inherited_from_entity": {
                            "parent_type": "CALL_CENTER_NODE",
                            "parent_sid": 0
                          },
                          "name": "string",
                          "description": "string",
                          "red": 0,
                          "green": 0,
                          "blue": 0,
                          "transparency": 0,
                          "non_skill_activity_sid": 0
                        },
                        "activity_classification": "STANDARD_SCHEDULING_ACTIVITY",
                        "is_skill_activity": true,
                        "reason_codes": [
                          {
                            "datetime_set_to_inactive": "1s",
                            "name": "string",
                            "is_planned": true,
                            "is_paid": true,
                            "is_default": true,
                            "reason_code_id": 0,
                            "scheduling_activity_sid": 0
                          }
                        ],
                        "scheduling_activity_sid": 0,
                        "pause_codes": [
                          "string"
                        ]
                      }
                    }
                  ],
                  "member_skill_proficiencies": [
                    {
                      "preferred_skill_profile_sid": "string",
                      "parent_entity": {
                        "parent_type": "CALL_CENTER_NODE",
                        "parent_sid": 0
                      },
                      "manual_proficiency_value": 0,
                      "skill_name": "string",
                      "skill_profile_name": "string",
                      "skill_profile_proficiency_value": 0,
                      "skill_proficiency_sid": 0,
                      "skill_sid": 0
                    }
                  ],
                  "member_agent_availability_patterns": [
                    {
                      "parent_entity": {
                        "parent_type": "CALL_CENTER_NODE",
                        "parent_sid": 0
                      },
                      "datetime_pattern": {
                        "week_maps": [
                          {
                            "datetime_range": {},
                            "day_maps": [
                              null
                            ]
                          }
                        ],
                        "calendar_items": [
                          {
                            "datetime_range": {},
                            "value": {}
                          }
                        ]
                      },
                      "scheduling_activity_sid": "string",
                      "agent_availability_pattern_sid": 0,
                      "schedule_scenario_sid": 0
                    }
                  ],
                  "tcn_agent_is_enabled": true,
                  "wfm_agent_sid": 0
                }
              ],
              "member_skill_proficiencies": [
                {
                  "preferred_skill_profile_sid": "string",
                  "parent_entity": {
                    "parent_type": "CALL_CENTER_NODE",
                    "parent_sid": 0
                  },
                  "manual_proficiency_value": 0,
                  "skill_name": "string",
                  "skill_profile_name": "string",
                  "skill_profile_proficiency_value": 0,
                  "skill_proficiency_sid": 0,
                  "skill_sid": 0
                }
              ],
              "member_agent_availability_patterns": [
                {
                  "parent_entity": {
                    "parent_type": "CALL_CENTER_NODE",
                    "parent_sid": 0
                  },
                  "datetime_pattern": {
                    "week_maps": [
                      {
                        "datetime_range": {
                          "start_datetime": "1s",
                          "end_datetime": "1s"
                        },
                        "day_maps": [
                          {
                            "day_of_week": "MON",
                            "value": {},
                            "start_minute_in_day": 0,
                            "end_minute_in_day": 0
                          }
                        ]
                      }
                    ],
                    "calendar_items": [
                      {
                        "datetime_range": {
                          "start_datetime": "1s",
                          "end_datetime": "1s"
                        },
                        "value": {
                          "availability_option": "AVAILABLE"
                        }
                      }
                    ]
                  },
                  "scheduling_activity_sid": "string",
                  "agent_availability_pattern_sid": 0,
                  "schedule_scenario_sid": 0
                }
              ],
              "agent_group_sid": 0,
              "schedule_scenario_sid": 0
            }
          ],
          "shift_template_sid": 0,
          "program_node_sid": 0,
          "schedule_scenario_sid": 0
        },
        "is_locked": true,
        "width_in_minutes": 0,
        "shift_segments": [
          {
            "scheduling_activity": {
              "activity_sid": "string",
              "member_non_skill_activity": {
                "datetime_set_to_inactive": "1s",
                "inherited_from_entity": {
                  "parent_type": "CALL_CENTER_NODE",
                  "parent_sid": 0
                },
                "name": "string",
                "description": "string",
                "red": 0,
                "green": 0,
                "blue": 0,
                "transparency": 0,
                "non_skill_activity_sid": 0
              },
              "activity_classification": "STANDARD_SCHEDULING_ACTIVITY",
              "is_skill_activity": true,
              "reason_codes": [
                {
                  "datetime_set_to_inactive": "1s",
                  "name": "string",
                  "is_planned": true,
                  "is_paid": true,
                  "is_default": true,
                  "reason_code_id": 0,
                  "scheduling_activity_sid": 0
                }
              ],
              "scheduling_activity_sid": 0,
              "pause_codes": [
                "string"
              ]
            },
            "order_in_shift_instance": 0,
            "width_in_minutes": 0,
            "start_minute_in_shift": 0,
            "call_stats_by_skill_collection": [
              {
                "skill_collection": {
                  "skill_profile_category_type": "SINGLE_SKILL_PROFILE",
                  "skill_profile_category_sid": 0
                },
                "num_calls": 0,
                "percent_fit": 0
              }
            ],
            "shift_segment_sid": 0,
            "shift_instance_sid": 0,
            "scheduling_activity_sid": 0,
            "reason_code_id": 0
          }
        ],
        "planned_shrinkage_percent": 0,
        "shift_instance_sid": 0,
        "shift_template_sid": 0,
        "originating_program_node_sid": 0,
        "schedule_sid": 0,
        "wfm_agent_sid": 0
      }
    ],
    "performance_metrics": [
      {
        "date_range": {
          "start_datetime": "1s",
          "end_datetime": "1s"
        },
        "metric_type": "FTE_REQUIRED_VS_ACHIEVED_SIMPLE",
        "total_calls_required": 0,
        "total_ftes_achieved": 0,
        "num_intervals_with_required_calls": 0,
        "num_intervals_with_ftes_but_no_schedules": 0,
        "num_intervals_with_ftes_but_no_forecasted_calls": 0,
        "total_unscheduled_calls": 0,
        "total_unnecessary_ftes": 0,
        "interval_width_in_minutes": 0,
        "fte_intervals": [
          {
            "start_datetime": "1s",
            "required_calls": 0,
            "achieved_ftes": 0
          }
        ],
        "service_level_intervals": [
          {
            "start_datetime": "1s",
            "service_level_achieved": 0
          }
        ],
        "metrics_by_skill_collection": [
          {
            "date_range": {
              "start_datetime": "1s",
              "end_datetime": "1s"
            },
            "metric_type": "FTE_REQUIRED_VS_ACHIEVED_SIMPLE",
            "skill_collection": {
              "skill_profile_category_type": "SINGLE_SKILL_PROFILE",
              "skill_profile_category_sid": 0
            },
            "total_calls_required": 0,
            "total_ftes_achieved": 0,
            "num_intervals_with_required_calls": 0,
            "num_intervals_with_ftes_but_no_schedules": 0,
            "num_intervals_with_ftes_but_no_forecasted_calls": 0,
            "total_unscheduled_calls": 0,
            "total_unnecessary_ftes": 0,
            "interval_width_in_minutes": 0,
            "fte_intervals": [
              {
                "start_datetime": "1s",
                "required_calls": 0,
                "achieved_ftes": 0
              }
            ],
            "service_level_intervals": [
              {
                "start_datetime": "1s",
                "service_level_achieved": 0
              }
            ]
          }
        ]
      }
    ],
    "performance_metrics_v2": [
      {
        "date_range": {
          "start_datetime": "1s",
          "end_datetime": "1s"
        },
        "metric_type": "FTE_REQUIRED_VS_ACHIEVED_SIMPLE",
        "total_fte_intervals_required": 0,
        "total_fte_intervals_achieved": 0,
        "num_intervals_with_call_ftes": 0,
        "num_intervals_with_shift_ftes": 0,
        "num_intervals_with_call_ftes_but_no_shifts": 0,
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}

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