ListUngroupedWFMAgents

Lists all wfm agents who are not grouped with any agent group for the given org sending the request that were created at or after the given @created_after_datetime.
If @schedule_scenario_sid is positive, it will filter further to get only agents who are not grouped with any agent group for that scenario.
if @include_skill_proficiencies is true then agents returned will include their skill proficiencies.
Member entities will not be returned.
Errors:

grpc.Invalid: @created_after_datetime has an invalid value.

grpc.Internal: error occurs when getting the wfm agents.

Request Code Samples

Shell

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Dart

Responses

🟢200OK

application/json

Success

Body

Example

{
    "wfm_agents": [
        {
            "wfm_agent_sid": 0,
            "tcn_agent_sid": "string",
            "name": "string",
            "datetime_set_to_inactive": "1s",
            "member_constraint_rules": [
                {
                    "scheduling_activity": {
                        "scheduling_activity_sid": 0,
                        "is_skill_activity": true,
                        "activity_sid": "string",
                        "member_non_skill_activity": {
                            "non_skill_activity_sid": 0,
                            "name": "string",
                            "description": "string",
                            "datetime_set_to_inactive": "1s",
                            "red": 0,
                            "green": 0,
                            "blue": 0,
                            "transparency": 0,
                            "inherited_from_entity": {
                                "parent_sid": 0,
                                "parent_type": "CALL_CENTER_NODE"
                            }
                        },
                        "activity_classification": "STANDARD_SCHEDULING_ACTIVITY",
                        "pause_codes": [
                            "string"
                        ],
                        "reason_codes": [
                            {
                                "reason_code_id": 0,
                                "name": "string",
                                "scheduling_activity_sid": 0,
                                "is_planned": true,
                                "is_paid": true,
                                "is_default": true,
                                "datetime_set_to_inactive": "1s"
                            }
                        ]
                    }
                }
            ],
            "member_skill_proficiencies": [
                {
                    "skill_proficiency_sid": 0,
                    "skill_sid": 0,
                    "preferred_skill_profile_sid": "string",
                    "manual_proficiency_value": 0,
                    "parent_entity": {
                        "parent_sid": 0,
                        "parent_type": "CALL_CENTER_NODE"
                    },
                    "skill_name": "string",
                    "skill_profile_name": "string",
                    "skill_profile_proficiency_value": 0
                }
            ],
            "member_agent_availability_patterns": [
                {
                    "agent_availability_pattern_sid": 0,
                    "parent_entity": {
                        "parent_sid": 0,
                        "parent_type": "CALL_CENTER_NODE"
                    },
                    "datetime_pattern": {
                        "week_maps": [
                            {
                                "datetime_range": {
                                    "start_datetime": "1s",
                                    "end_datetime": "1s"
                                },
                                "day_maps": [
                                    {
                                        "day_of_week": "MON",
                                        "start_minute_in_day": 0,
                                        "end_minute_in_day": 0,
                                        "value": {
                                            "availability_option": "AVAILABLE"
                                        }
                                    }
                                ]
                            }
                        ],
                        "calendar_items": [
                            {
                                "datetime_range": {
                                    "start_datetime": "1s",
                                    "end_datetime": "1s"
                                },
                                "value": {
                                    "availability_option": "AVAILABLE"
                                }
                            }
                        ]
                    },
                    "schedule_scenario_sid": 0,
                    "scheduling_activity_sid": "string"
                }
            ],
            "created_at": "1s",
            "tcn_agent_is_enabled": true
        }
    ]
}

🟢200Success