CreateUnassignedWFMAgent

POST

https://api.cbf.tcn.com/api/v1alpha1/wfm/createunassignedwfmagent

Creates an agent that is not assigned a tcn agent for the org sending the request.
If @wfm_agent_sid_to_copy_agent_group_associations is set, it will also copy that agent's agent group associations to the new agent.
Otherwise only the new agent will be created.
Errors:

grpc.Invalid: the @wfm_agent_sid_to_copy_agent_group_associations in the request is invalid.

grpc.Internal: error occurs creating the agent or the memberships.

grpc.NotFound: the given @wfm_agent_sid_to_copy_agent_group_associations doesn't exist for the org.

Request

Authorization

JWT Bearer

Add the parameter

Authorization

to Headers

Example:

Authorization: ********************

Body Params application/jsonRequired

Example

{
    "wfm_agent_sid_to_copy_agent_group_associations": "string",
    "name": "string"
}

Request Code Samples

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

curl --location --request POST 'https://api.cbf.tcn.com/api/v1alpha1/wfm/createunassignedwfmagent' \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data-raw '{
    "wfm_agent_sid_to_copy_agent_group_associations": "string",
    "name": "string"
}'

Responses

🟢200OK

application/json

Success

Body

Example

{
    "wfm_agent_sid": 0
}

🟢200Success

Modified at 2025-09-26 15:44:58

UpdateAgentGroup

UpdateWFMAgent