tcn.org.callqueueconfig.v1alpha1.CallQueueConfigRuleset(CallQueueConfigRuleset)

CallQueueRuleset defines the ruleset config for call queue operations.
These rulesets have been designed to be agnostic of the specific call types.
Any ruleset can be used for any call type.
{
    "update_time": "1s",
    "announcement_mixing": "ANNOUNCEMENT_MIXING_CHOICE_UNSPECIFIED",
    "position_announcements": {
        "announcement": "ANNOUNCEMENT_CHOICE_UNSPECIFIED",
        "first_position": 0,
        "repeated_position": 0,
        "threshold": 0
    },
    "wait_time_announcements": {
        "announcement": "ANNOUNCEMENT_CHOICE_UNSPECIFIED",
        "first_position": 0,
        "repeated_position": 0,
        "threshold": 0
    },
    "agent_attention_settings": {
        "specific_agent": "AGENT_ATTENTION_CHOICE_UNSPECIFIED",
        "use_agent_paused": true,
        "use_agent_wrap_up": true,
        "use_agent_on_call": true,
        "tones_list_dtmf": [
            "DTMF_TONE_OPTION_UNSPECIFIED"
        ]
    },
    "inqueue_conditions": {
        "specific_inqueue": "CALL_SPECIFIC_SETTING_CHOICE_UNSPECIFIED",
        "condition_no_agents_logged": [
            {
                "action": {
                    "event": "ACTION_EVENT_UNSPECIFIED",
                    "skills_list": {
                        "drop_all_skills": true,
                        "drop_all_agent_as_skills": true,
                        "drop_all_hunt_group_skills": true,
                        "agent_skills": [
                            0
                        ],
                        "required_agent_skills": [
                            0
                        ],
                        "agent_as_skills": [
                            0
                        ],
                        "required_agent_as_skills": [
                            0
                        ],
                        "hunt_group_skills": [
                            0
                        ],
                        "required_hunt_group_skills": [
                            0
                        ]
                    },
                    "ivr_script_event": 0
                },
                "time_until_action": 0
            }
        ],
        "condition_no_skills_logged": [
            {
                "action": {
                    "event": "ACTION_EVENT_UNSPECIFIED",
                    "skills_list": {
                        "drop_all_skills": true,
                        "drop_all_agent_as_skills": true,
                        "drop_all_hunt_group_skills": true,
                        "agent_skills": [
                            0
                        ],
                        "required_agent_skills": [
                            0
                        ],
                        "agent_as_skills": [
                            0
                        ],
                        "required_agent_as_skills": [
                            0
                        ],
                        "hunt_group_skills": [
                            0
                        ],
                        "required_hunt_group_skills": [
                            0
                        ]
                    },
                    "ivr_script_event": 0
                },
                "time_until_action": 0
            }
        ],
        "condition_no_agents_available": [
            {
                "action": {
                    "event": "ACTION_EVENT_UNSPECIFIED",
                    "skills_list": {
                        "drop_all_skills": true,
                        "drop_all_agent_as_skills": true,
                        "drop_all_hunt_group_skills": true,
                        "agent_skills": [
                            0
                        ],
                        "required_agent_skills": [
                            0
                        ],
                        "agent_as_skills": [
                            0
                        ],
                        "required_agent_as_skills": [
                            0
                        ],
                        "hunt_group_skills": [
                            0
                        ],
                        "required_hunt_group_skills": [
                            0
                        ]
                    },
                    "ivr_script_event": 0
                },
                "time_until_action": 0
            }
        ],
        "condition_no_skills_available": [
            {
                "action": {
                    "event": "ACTION_EVENT_UNSPECIFIED",
                    "skills_list": {
                        "drop_all_skills": true,
                        "drop_all_agent_as_skills": true,
                        "drop_all_hunt_group_skills": true,
                        "agent_skills": [
                            0
                        ],
                        "required_agent_skills": [
                            0
                        ],
                        "agent_as_skills": [
                            0
                        ],
                        "required_agent_as_skills": [
                            0
                        ],
                        "hunt_group_skills": [
                            0
                        ],
                        "required_hunt_group_skills": [
                            0
                        ]
                    },
                    "ivr_script_event": 0
                },
                "time_until_action": 0
            }
        ],
        "condition_pbx_ringing": [
            {
                "action": {
                    "event": "ACTION_EVENT_UNSPECIFIED",
                    "skills_list": {
                        "drop_all_skills": true,
                        "drop_all_agent_as_skills": true,
                        "drop_all_hunt_group_skills": true,
                        "agent_skills": [
                            0
                        ],
                        "required_agent_skills": [
                            0
                        ],
                        "agent_as_skills": [
                            0
                        ],
                        "required_agent_as_skills": [
                            0
                        ],
                        "hunt_group_skills": [
                            0
                        ],
                        "required_hunt_group_skills": [
                            0
                        ]
                    },
                    "ivr_script_event": 0
                },
                "time_until_action": 0
            }
        ],
        "condition_agent_lost": [
            {
                "action": {
                    "event": "ACTION_EVENT_UNSPECIFIED",
                    "skills_list": {
                        "drop_all_skills": true,
                        "drop_all_agent_as_skills": true,
                        "drop_all_hunt_group_skills": true,
                        "agent_skills": [
                            0
                        ],
                        "required_agent_skills": [
                            0
                        ],
                        "agent_as_skills": [
                            0
                        ],
                        "required_agent_as_skills": [
                            0
                        ],
                        "hunt_group_skills": [
                            0
                        ],
                        "required_hunt_group_skills": [
                            0
                        ]
                    },
                    "ivr_script_event": 0
                },
                "time_until_action": 0
            }
        ],
        "use_exceeded_limit": true,
        "exceeded_calls": 0,
        "condition_exceeded_limit": [
            {
                "action": {
                    "event": "ACTION_EVENT_UNSPECIFIED",
                    "skills_list": {
                        "drop_all_skills": true,
                        "drop_all_agent_as_skills": true,
                        "drop_all_hunt_group_skills": true,
                        "agent_skills": [
                            0
                        ],
                        "required_agent_skills": [
                            0
                        ],
                        "agent_as_skills": [
                            0
                        ],
                        "required_agent_as_skills": [
                            0
                        ],
                        "hunt_group_skills": [
                            0
                        ],
                        "required_hunt_group_skills": [
                            0
                        ]
                    },
                    "ivr_script_event": 0
                },
                "time_until_action": 0
            }
        ],
        "condition_default": [
            {
                "action": {
                    "event": "ACTION_EVENT_UNSPECIFIED",
                    "skills_list": {
                        "drop_all_skills": true,
                        "drop_all_agent_as_skills": true,
                        "drop_all_hunt_group_skills": true,
                        "agent_skills": [
                            0
                        ],
                        "required_agent_skills": [
                            0
                        ],
                        "agent_as_skills": [
                            0
                        ],
                        "required_agent_as_skills": [
                            0
                        ],
                        "hunt_group_skills": [
                            0
                        ],
                        "required_hunt_group_skills": [
                            0
                        ]
                    },
                    "ivr_script_event": 0
                },
                "time_until_action": 0
            }
        ]
    },
    "inqueue_key_actions": {
        "specific_key_press": "CALL_SPECIFIC_SETTING_CHOICE_UNSPECIFIED",
        "key_one_action": {
            "event": "ACTION_EVENT_UNSPECIFIED",
            "skills_list": {
                "drop_all_skills": true,
                "drop_all_agent_as_skills": true,
                "drop_all_hunt_group_skills": true,
                "agent_skills": [
                    0
                ],
                "required_agent_skills": [
                    0
                ],
                "agent_as_skills": [
                    0
                ],
                "required_agent_as_skills": [
                    0
                ],
                "hunt_group_skills": [
                    0
                ],
                "required_hunt_group_skills": [
                    0
                ]
            },
            "ivr_script_event": 0
        },
        "key_two_action": {
            "event": "ACTION_EVENT_UNSPECIFIED",
            "skills_list": {
                "drop_all_skills": true,
                "drop_all_agent_as_skills": true,
                "drop_all_hunt_group_skills": true,
                "agent_skills": [
                    0
                ],
                "required_agent_skills": [
                    0
                ],
                "agent_as_skills": [
                    0
                ],
                "required_agent_as_skills": [
                    0
                ],
                "hunt_group_skills": [
                    0
                ],
                "required_hunt_group_skills": [
                    0
                ]
            },
            "ivr_script_event": 0
        },
        "key_three_action": {
            "event": "ACTION_EVENT_UNSPECIFIED",
            "skills_list": {
                "drop_all_skills": true,
                "drop_all_agent_as_skills": true,
                "drop_all_hunt_group_skills": true,
                "agent_skills": [
                    0
                ],
                "required_agent_skills": [
                    0
                ],
                "agent_as_skills": [
                    0
                ],
                "required_agent_as_skills": [
                    0
                ],
                "hunt_group_skills": [
                    0
                ],
                "required_hunt_group_skills": [
                    0
                ]
            },
            "ivr_script_event": 0
        },
        "key_four_action": {
            "event": "ACTION_EVENT_UNSPECIFIED",
            "skills_list": {
                "drop_all_skills": true,
                "drop_all_agent_as_skills": true,
                "drop_all_hunt_group_skills": true,
                "agent_skills": [
                    0
                ],
                "required_agent_skills": [
                    0
                ],
                "agent_as_skills": [
                    0
                ],
                "required_agent_as_skills": [
                    0
                ],
                "hunt_group_skills": [
                    0
                ],
                "required_hunt_group_skills": [
                    0
                ]
            },
            "ivr_script_event": 0
        },
        "key_five_action": {
            "event": "ACTION_EVENT_UNSPECIFIED",
            "skills_list": {
                "drop_all_skills": true,
                "drop_all_agent_as_skills": true,
                "drop_all_hunt_group_skills": true,
                "agent_skills": [
                    0
                ],
                "required_agent_skills": [
                    0
                ],
                "agent_as_skills": [
                    0
                ],
                "required_agent_as_skills": [
                    0
                ],
                "hunt_group_skills": [
                    0
                ],
                "required_hunt_group_skills": [
                    0
                ]
            },
            "ivr_script_event": 0
        },
        "key_six_action": {
            "event": "ACTION_EVENT_UNSPECIFIED",
            "skills_list": {
                "drop_all_skills": true,
                "drop_all_agent_as_skills": true,
                "drop_all_hunt_group_skills": true,
                "agent_skills": [
                    0
                ],
                "required_agent_skills": [
                    0
                ],
                "agent_as_skills": [
                    0
                ],
                "required_agent_as_skills": [
                    0
                ],
                "hunt_group_skills": [
                    0
                ],
                "required_hunt_group_skills": [
                    0
                ]
            },
            "ivr_script_event": 0
        },
        "key_seven_action": {
            "event": "ACTION_EVENT_UNSPECIFIED",
            "skills_list": {
                "drop_all_skills": true,
                "drop_all_agent_as_skills": true,
                "drop_all_hunt_group_skills": true,
                "agent_skills": [
                    0
                ],
                "required_agent_skills": [
                    0
                ],
                "agent_as_skills": [
                    0
                ],
                "required_agent_as_skills": [
                    0
                ],
                "hunt_group_skills": [
                    0
                ],
                "required_hunt_group_skills": [
                    0
                ]
            },
            "ivr_script_event": 0
        },
        "key_eight_action": {
            "event": "ACTION_EVENT_UNSPECIFIED",
            "skills_list": {
                "drop_all_skills": true,
                "drop_all_agent_as_skills": true,
                "drop_all_hunt_group_skills": true,
                "agent_skills": [
                    0
                ],
                "required_agent_skills": [
                    0
                ],
                "agent_as_skills": [
                    0
                ],
                "required_agent_as_skills": [
                    0
                ],
                "hunt_group_skills": [
                    0
                ],
                "required_hunt_group_skills": [
                    0
                ]
            },
            "ivr_script_event": 0
        },
        "key_nine_action": {
            "event": "ACTION_EVENT_UNSPECIFIED",
            "skills_list": {
                "drop_all_skills": true,
                "drop_all_agent_as_skills": true,
                "drop_all_hunt_group_skills": true,
                "agent_skills": [
                    0
                ],
                "required_agent_skills": [
                    0
                ],
                "agent_as_skills": [
                    0
                ],
                "required_agent_as_skills": [
                    0
                ],
                "hunt_group_skills": [
                    0
                ],
                "required_hunt_group_skills": [
                    0
                ]
            },
            "ivr_script_event": 0
        },
        "key_zero_action": {
            "event": "ACTION_EVENT_UNSPECIFIED",
            "skills_list": {
                "drop_all_skills": true,
                "drop_all_agent_as_skills": true,
                "drop_all_hunt_group_skills": true,
                "agent_skills": [
                    0
                ],
                "required_agent_skills": [
                    0
                ],
                "agent_as_skills": [
                    0
                ],
                "required_agent_as_skills": [
                    0
                ],
                "hunt_group_skills": [
                    0
                ],
                "required_hunt_group_skills": [
                    0
                ]
            },
            "ivr_script_event": 0
        },
        "key_asterisk_action": {
            "event": "ACTION_EVENT_UNSPECIFIED",
            "skills_list": {
                "drop_all_skills": true,
                "drop_all_agent_as_skills": true,
                "drop_all_hunt_group_skills": true,
                "agent_skills": [
                    0
                ],
                "required_agent_skills": [
                    0
                ],
                "agent_as_skills": [
                    0
                ],
                "required_agent_as_skills": [
                    0
                ],
                "hunt_group_skills": [
                    0
                ],
                "required_hunt_group_skills": [
                    0
                ]
            },
            "ivr_script_event": 0
        },
        "key_pound_action": {
            "event": "ACTION_EVENT_UNSPECIFIED",
            "skills_list": {
                "drop_all_skills": true,
                "drop_all_agent_as_skills": true,
                "drop_all_hunt_group_skills": true,
                "agent_skills": [
                    0
                ],
                "required_agent_skills": [
                    0
                ],
                "agent_as_skills": [
                    0
                ],
                "required_agent_as_skills": [
                    0
                ],
                "hunt_group_skills": [
                    0
                ],
                "required_hunt_group_skills": [
                    0
                ]
            },
            "ivr_script_event": 0
        }
    },
    "pbx_ring_settings": {
        "pbx_ring_strategy": "CALL_SPECIFIC_SETTING_CHOICE_UNSPECIFIED",
        "strategy_choice": {
            "strategy": "STRATEGY_OPTION_UNSPECIFIED",
            "time_out": 0
        }
    },
    "name": "string",
    "config_ruleset": "string",
    "description": "string"
}