PublishDraftSchedule

Publishes the shift instances of the given @draft_schedule_sid to the published schedule of the org sending the request.
Overlapping shift instances that aren't locked will be replaced with the instances from the draft schedule.
If @ignore_diagnostics_errors is set to true, it will publish the schedule regardless of any diagnostics errors,
otherwise it will return those diagnostic errors and not publish the schedule.
does not return any shift instances on the published schedule.
Errors:

grpc.Invalid: the parameters in the @req are invalid..

grpc.NotFound: @draft_schedule_sid doesn't exist.

grpc.Internal: error occurs when publishing the draft schedule.

Request

Authorization

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Body Params application/json

Request message for the PublishDraftSchedule RPC

node_selector

object (ParentEntity)

node_selector

optional

Node that the shift instances will belong to.

parent_type

enum<string>

parent_type

optional

Type of entity that the @parent_sid will reference.

Allowed values:

CALL_CENTER_NODECLIENT_NODELOCATION_NODEPROGRAM_NODEAGENT_GROUPSHIFT_TEMPLATEWFM_AGENTPLACEMENT_RULECONSTRAINT_RULENON_SKILL_ACTIVITYAGENT_AVAILABILITYOPEN_TIMESSCHEDULING_ACTIVITYSKILL_PROFICIENCYSCHEDULE_SCENARIOSKILLTOUR_PATTERNTOUR_WEEK_PATTERNTOUR_SHIFT_INSTANCE_CONFIGTOUR_SHIFT_SEGMENT_CONFIGTOUR_AGENT_COLLECTION

parent_sid

integer <int64> | string

parent_sid

optional

ID of a parent entity

datetime_range

object (DatetimeRange)

datetime_range

optional

Date range to of the drafts to publish.

start_datetime

string <date-time>

start_datetime

optional

begining datetime

Examples:

1s1.000340012s

end_datetime

string <date-time>

end_datetime

optional

ending datetime

Examples:

1s1.000340012s

include_shift_instances

boolean

include_shift_instances

deprecated

Include fields determine what the returned published schedule will include
Set to true to include shift instances.

include_shift_template

boolean

include_shift_template

deprecated

Set to true to include shift template in each of the returned shift instances.
Only effective when include_shift_instances is also set to true.

include_shift_segments

boolean

include_shift_segments

deprecated

Set to true to include shift segments in each of the returned shift instances.
Only effective when include_shift_instances is also set to true.

include_scheduling_activity

boolean

include_scheduling_activity

deprecated

Set to true to include scheduling activity in each of the returned shift segments.
Only effective when include_shift_instances and include_shift_segments are also set to true.

include_activity

boolean

include_activity

deprecated

Set to true to include non skill activity in each of the returned scheduling activities.
Only effective when include_scheduling_activity, include_shift_segments and include_shift_instances are also set to true.

ignore_diagnostics_errors

boolean

ignore_diagnostics_errors

optional

If set to true, it will publish the schedule regardless of any diagnostics errors,
otherwise it will return those diagnostic errors and not publish the schedule

draft_schedule_sid

integer <int64> | string

draft_schedule_sid

optional

ID of the draft schedule being published.

Example

{
  "node_selector": {
    "parent_type": "CALL_CENTER_NODE",
    "parent_sid": 0
  },
  "datetime_range": {
    "start_datetime": "1s",
    "end_datetime": "1s"
  },
  "include_shift_instances": true,
  "include_shift_template": true,
  "include_shift_segments": true,
  "include_scheduling_activity": true,
  "include_activity": true,
  "ignore_diagnostics_errors": true,
  "draft_schedule_sid": 0
}

Request samples

Shell

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Responses

🟢200OK

application/json

Success

Body

Response message for the PublishDraftSchedule RPC

published_schedule

object (PublishedSchedule)

published_schedule

optional

Resulting Published schedule.

created_at

string <date-time>

created_at

optional

Datetime of creation.

Examples:

1s1.000340012s

last_updated_at

string <date-time>

last_updated_at

optional

Datetime of last update.

Examples:

1s1.000340012s

shift_instances

array[object (ShiftInstance) {12}]

shift_instances

optional

Shifts that this schedule has.

performance_metrics

array[object (PerformanceMetric) {13}]

performance_metrics

deprecated

Deprecated. Performance metrics that this schedule has.

performance_metrics_v2

array[object (PerformanceMetricV2) {19}]

performance_metrics_v2

optional

Performance metrics that this schedule has.

published_schedule_sid

integer <int64> | string

published_schedule_sid

optional

ID of this published schedule.

diagnostics

array[object (Diagnostic) {4}]

diagnostics

optional

Any diagnostics that were produced while publishing the schedule

level

enum<string>

level

optional

The diagnostic level describes the class of the diagnostic message.

Allowed values:

INFORMATIONSUGGESTIONWARNINGDIAGNOSTIC_ERRORINTERNAL_ERROR

code

enum<string>

code

optional

A code to describe the diagnostic when possible. Default value of General when a more specific code is not available.

Allowed values:

GENERALOKNO_SKILLS_IN_DICTIONARYAGENT_HAS_NO_SKILL_PROFICIENCIESAGENT_HAS_NO_SKILLSNO_SCHEDULING_ACTIVITIES_FOR_CONSTRAINT_RULESSCHEDULING_ACTIVITY_FOR_CONSTRAINT_RULE_NOT_FOUNDSHIFT_TEMPLATE_CANNOT_BE_NONESHIFT_TEMPLATE_HAS_NO_PLACEMENT_RULESNO_ONCALL_IN_SHIFT_TEMPLATE_PLACEMENT_RULESMIN_GT_MAX_DURATION_IN_SHIFT_TEMPLATE_PLACEMENT_RULESMIN_GT_MAX_AGENTS_IN_SHIFT_TEMPLATENO_PLACEMENT_RULES_FOR_SHIFT_TEMPLATEACTIVITIES_SHORTER_THAN_SHIFTNOT_ENOUGH_AGENTS_FOR_SHIFTPROGRAM_HAS_NO_AGENT_GROUPSPROGRAM_HAS_NO_SHIFT_TEMPLATESLOCATION_HAS_NO_PROGRAMSCLIENT_HAS_NO_LOCATIONSCALL_CENTER_HAS_NO_CLIENTSPROGRAM_HAS_INVALID_PARENT_LOCATIONLOCATION_HAS_INVALID_PARENT_CLIENTCLIENT_HAS_INVALID_PARENT_CALL_CENTERAGENT_GROUP_HAS_INVALID_PARENT_NODESHIFT_TEMPLATE_HAS_INVALID_PARENT_PROGRAMNO_SKILL_PROFICIENCY_FOR_MIN_SKILL_PROFICIENCY_CONSTRAINT_RULETOO_MANY_AGENTS_WITH_LOCKED_SHIFTS_FOR_MIN_AGENTSAGENT_DOES_NOT_BELONG_TO_AN_AGENT_GROUPINVALID_CONSTRAINT_VAL_UNITSCONSTRAINT_GENERAL_FAILURECANDIDATE_SHIFT_COLLISION_DETECTEDCANDIDATE_SHIFT_AGENT_NOT_AVAILABLECANDIDATE_CLOSEDCONSTRAINT_ACTIVITY_NOT_FOUNDCONSTRAINT_AGENT_DOES_NOT_HAVE_PROFICIENCYCONSTRAINT_AGENT_PROFICIENCY_TOO_LOWCONSTRAINT_MAX_TOTAL_ON_FAILURECONSTRAINT_MIN_TOTAL_ON_FAILURECONSTRAINT_MAX_TOTAL_OFF_FAILURECONSTRAINT_MIN_TOTAL_OFF_FAILURECONSTRAINT_MAX_CONSEC_ON_FAILURECONSTRAINT_MIN_CONSEC_ON_FAILURECONSTRAINT_MAX_CONSEC_OFF_FAILURECONSTRAINT_MIN_CONSEC_OFF_FAILURECONSTRAINT_CANNOT_HAVE_DAY_WEEK_MONTH_YEAR_SHIFT__PER_SHIFTCONSTRAINT_CANNOT_HAVE_DAY_WEEK_MONTH_YEAR__PER_MINUTES_HOURSCONSTRAINT_CONSECUTIVE_SHIFTS_RULE_NOT_ALLOWEDCONSTRAINT_WITH_LARGER_PERIOD_PER_SMALL_PERIOD_NOT_ALLOWEDCONSTRAINT_MIN_MAX_OFF_TIME_FOR_SHIFTS_NOT_ALLOWEDCONSTRAINT_CANNOT_HAVE_CONSECUTIVE_TIME_PER_MULTIPLE_SHIFTSCANNOT_GENERATE_TOUR_PATTERNS_FOR_NON_TOUR_SHIFT_TEMPLATETOUR_PATTERNS_NEEDED_TO_SCHEDULE_TOURSHIFT_TEMPLATE_ACTIVITY_PLACEMENT_MIN_MAX_MUST_BE_MULTIPLE_OF_5_MINUTESNO_SHIFT_TEMPLATE_ACTIVITY_PLACEMENT_SEQUENCES_MATCH_SHIFT_MIN_MAX_WIDTHINVALID_TOUR_PATTERNINVALID_TOUR_AGENT_COLLECTIONINVALID_TOUR_SHIFT_INSTANCE_CONFIGINVALID_TOUR_SHIFT_SEGMENT_CONFIGTOUR_SHIFT_SEGMENT_CONFIG_OVERLAPTOUR_SHIFT_SEGMENT_CONFIG_DOES_NOT_FITTOUR_SHIFT_INSTANCE_CONFIG_OVERLAPWEEK_PATTERN_NUMBERS_NOT_UNIQUE_IN_TOUR_WEEK_PATTERNSWFM_AGENT_SIDS_NOT_UNIQUE_IN_TOUR_AGENT_COLLECTIONSFIST_WEEK_PATTERN_NUMBERS_NOT_UNIQUE_IN_TOUR_AGENT_COLLECTIONSFIRST_WEEK_PATTERN_NUMBERS_NOT_FOUND_IN_TOUR_WEEK_PATTERNSSHIFT_TEMPLATE_HAS_NO_ASSOCIATED_SCHEDULING_AGENT_GROUPSATTEMPT_TO_BUILD_SCHEDULES_FOR_INVALID_PARENT_NODESCHEDULABLE_AGENTS_DO_NOT_MEET_TEMPLATE_MINIMUMSCHEDULABLE_AGENTS_DO_NOT_MEET_TEMPLATE_MAXIMUMNO_OPEN_TIMES_SET_OR_INHERITED_BY_PROGRAMTOUR_AGENT_COLLECTIONS_NEEDED_TO_SCHEDULE_TOURNO_PREDICTED_CALLS_IN_SCHEDULING_RANGESHIFT_TEMPLATE_MIN_WIDTH_DOW_MISMATCH

source_entity

object (ParentEntity)

source_entity

optional

The entity that the diagnostic was built in reference to.

message

string

message

optional

The message detailing the diagnostic.

Example

{
  "published_schedule": {
    "created_at": "1s",
    "last_updated_at": "1s",
    "shift_instances": [
      {
        "start_datetime": "1s",
        "schedule_type": "DRAFT",
        "shift_template": {
          "datetime_set_to_inactive": "1s",
          "name": "string",
          "description": "string",
          "is_tourshift": true,
          "min_shift_width": 0,
          "max_shift_width": 0,
          "min_agents": 0,
          "max_agents": 0,
          "shift_start_boundary_minutes": 0,
          "same_time_each_DOW": true,
          "same_length_per_agent": true,
          "member_placement_rules": [
            {
              "member_scheduling_activity": {
                "activity_sid": "string",
                "member_non_skill_activity": {
                  "datetime_set_to_inactive": "1s",
                  "inherited_from_entity": {
                    "parent_type": "CALL_CENTER_NODE",
                    "parent_sid": 0
                  },
                  "name": "string",
                  "description": "string",
                  "red": 0,
                  "green": 0,
                  "blue": 0,
                  "transparency": 0,
                  "non_skill_activity_sid": 0
                },
                "activity_classification": "STANDARD_SCHEDULING_ACTIVITY",
                "is_skill_activity": true,
                "reason_codes": [
                  {
                    "datetime_set_to_inactive": "1s",
                    "name": "string",
                    "is_planned": true,
                    "is_paid": true,
                    "is_default": true,
                    "reason_code_id": 0,
                    "scheduling_activity_sid": 0
                  }
                ],
                "scheduling_activity_sid": 0,
                "pause_codes": [
                  "string"
                ]
              },
              "activity_order": 0,
              "min_duration_minutes": 0,
              "max_duration_minutes": 0,
              "placement_rule_sid": 0,
              "shift_template_sid": 0,
              "scheduling_activity_sid": 0,
              "schedule_scenario_sid": 0
            }
          ],
          "DOW_placements": [
            {
              "placement_type": "MUST_NOT",
              "day_of_week": "MON",
              "start_minute": 0,
              "end_minute": 0,
              "week_number": 0
            }
          ],
          "member_agent_groups": [
            {
              "parent_entity": {
                "parent_type": "CALL_CENTER_NODE",
                "parent_sid": 0
              },
              "datetime_set_to_inactive": "1s",
              "name": "string",
              "description": "string",
              "member_constraint_rules": [
                {
                  "scheduling_activity": {
                    "activity_sid": "string",
                    "member_non_skill_activity": {
                      "datetime_set_to_inactive": "1s",
                      "inherited_from_entity": {
                        "parent_type": "CALL_CENTER_NODE",
                        "parent_sid": 0
                      },
                      "name": "string",
                      "description": "string",
                      "red": 0,
                      "green": 0,
                      "blue": 0,
                      "transparency": 0,
                      "non_skill_activity_sid": 0
                    },
                    "activity_classification": "STANDARD_SCHEDULING_ACTIVITY",
                    "is_skill_activity": true,
                    "reason_codes": [
                      {
                        "datetime_set_to_inactive": "1s",
                        "name": "string",
                        "is_planned": true,
                        "is_paid": true,
                        "is_default": true,
                        "reason_code_id": 0,
                        "scheduling_activity_sid": 0
                      }
                    ],
                    "scheduling_activity_sid": 0,
                    "pause_codes": [
                      "string"
                    ]
                  }
                }
              ],
              "member_wfm_agents": [
                {
                  "tcn_agent_sid": "string",
                  "datetime_set_to_inactive": "1s",
                  "created_at": "1s",
                  "name": "string",
                  "member_constraint_rules": [
                    {
                      "scheduling_activity": {
                        "activity_sid": "string",
                        "member_non_skill_activity": {
                          "datetime_set_to_inactive": "1s",
                          "inherited_from_entity": {
                            "parent_type": "CALL_CENTER_NODE",
                            "parent_sid": 0
                          },
                          "name": "string",
                          "description": "string",
                          "red": 0,
                          "green": 0,
                          "blue": 0,
                          "transparency": 0,
                          "non_skill_activity_sid": 0
                        },
                        "activity_classification": "STANDARD_SCHEDULING_ACTIVITY",
                        "is_skill_activity": true,
                        "reason_codes": [
                          {
                            "datetime_set_to_inactive": "1s",
                            "name": "string",
                            "is_planned": true,
                            "is_paid": true,
                            "is_default": true,
                            "reason_code_id": 0,
                            "scheduling_activity_sid": 0
                          }
                        ],
                        "scheduling_activity_sid": 0,
                        "pause_codes": [
                          "string"
                        ]
                      }
                    }
                  ],
                  "member_skill_proficiencies": [
                    {
                      "preferred_skill_profile_sid": "string",
                      "parent_entity": {
                        "parent_type": "CALL_CENTER_NODE",
                        "parent_sid": 0
                      },
                      "manual_proficiency_value": 0,
                      "skill_name": "string",
                      "skill_profile_name": "string",
                      "skill_profile_proficiency_value": 0,
                      "skill_proficiency_sid": 0,
                      "skill_sid": 0
                    }
                  ],
                  "member_agent_availability_patterns": [
                    {
                      "parent_entity": {
                        "parent_type": "CALL_CENTER_NODE",
                        "parent_sid": 0
                      },
                      "datetime_pattern": {
                        "week_maps": [
                          {
                            "datetime_range": {},
                            "day_maps": [
                              null
                            ]
                          }
                        ],
                        "calendar_items": [
                          {
                            "datetime_range": {},
                            "value": {}
                          }
                        ]
                      },
                      "scheduling_activity_sid": "string",
                      "agent_availability_pattern_sid": 0,
                      "schedule_scenario_sid": 0
                    }
                  ],
                  "tcn_agent_is_enabled": true,
                  "wfm_agent_sid": 0
                }
              ],
              "member_skill_proficiencies": [
                {
                  "preferred_skill_profile_sid": "string",
                  "parent_entity": {
                    "parent_type": "CALL_CENTER_NODE",
                    "parent_sid": 0
                  },
                  "manual_proficiency_value": 0,
                  "skill_name": "string",
                  "skill_profile_name": "string",
                  "skill_profile_proficiency_value": 0,
                  "skill_proficiency_sid": 0,
                  "skill_sid": 0
                }
              ],
              "member_agent_availability_patterns": [
                {
                  "parent_entity": {
                    "parent_type": "CALL_CENTER_NODE",
                    "parent_sid": 0
                  },
                  "datetime_pattern": {
                    "week_maps": [
                      {
                        "datetime_range": {
                          "start_datetime": "1s",
                          "end_datetime": "1s"
                        },
                        "day_maps": [
                          {
                            "day_of_week": "MON",
                            "value": {},
                            "start_minute_in_day": 0,
                            "end_minute_in_day": 0
                          }
                        ]
                      }
                    ],
                    "calendar_items": [
                      {
                        "datetime_range": {
                          "start_datetime": "1s",
                          "end_datetime": "1s"
                        },
                        "value": {
                          "availability_option": "AVAILABLE"
                        }
                      }
                    ]
                  },
                  "scheduling_activity_sid": "string",
                  "agent_availability_pattern_sid": 0,
                  "schedule_scenario_sid": 0
                }
              ],
              "agent_group_sid": 0,
              "schedule_scenario_sid": 0
            }
          ],
          "shift_template_sid": 0,
          "program_node_sid": 0,
          "schedule_scenario_sid": 0
        },
        "is_locked": true,
        "width_in_minutes": 0,
        "shift_segments": [
          {
            "scheduling_activity": {
              "activity_sid": "string",
              "member_non_skill_activity": {
                "datetime_set_to_inactive": "1s",
                "inherited_from_entity": {
                  "parent_type": "CALL_CENTER_NODE",
                  "parent_sid": 0
                },
                "name": "string",
                "description": "string",
                "red": 0,
                "green": 0,
                "blue": 0,
                "transparency": 0,
                "non_skill_activity_sid": 0
              },
              "activity_classification": "STANDARD_SCHEDULING_ACTIVITY",
              "is_skill_activity": true,
              "reason_codes": [
                {
                  "datetime_set_to_inactive": "1s",
                  "name": "string",
                  "is_planned": true,
                  "is_paid": true,
                  "is_default": true,
                  "reason_code_id": 0,
                  "scheduling_activity_sid": 0
                }
              ],
              "scheduling_activity_sid": 0,
              "pause_codes": [
                "string"
              ]
            },
            "order_in_shift_instance": 0,
            "width_in_minutes": 0,
            "start_minute_in_shift": 0,
            "call_stats_by_skill_collection": [
              {
                "skill_collection": {
                  "skill_profile_category_type": "SINGLE_SKILL_PROFILE",
                  "skill_profile_category_sid": 0
                },
                "num_calls": 0,
                "percent_fit": 0
              }
            ],
            "shift_segment_sid": 0,
            "shift_instance_sid": 0,
            "scheduling_activity_sid": 0,
            "reason_code_id": 0
          }
        ],
        "planned_shrinkage_percent": 0,
        "shift_instance_sid": 0,
        "shift_template_sid": 0,
        "originating_program_node_sid": 0,
        "schedule_sid": 0,
        "wfm_agent_sid": 0
      }
    ],
    "performance_metrics": [
      {
        "date_range": {
          "start_datetime": "1s",
          "end_datetime": "1s"
        },
        "metric_type": "FTE_REQUIRED_VS_ACHIEVED_SIMPLE",
        "total_calls_required": 0,
        "total_ftes_achieved": 0,
        "num_intervals_with_required_calls": 0,
        "num_intervals_with_ftes_but_no_schedules": 0,
        "num_intervals_with_ftes_but_no_forecasted_calls": 0,
        "total_unscheduled_calls": 0,
        "total_unnecessary_ftes": 0,
        "interval_width_in_minutes": 0,
        "fte_intervals": [
          {
            "start_datetime": "1s",
            "required_calls": 0,
            "achieved_ftes": 0
          }
        ],
        "service_level_intervals": [
          {
            "start_datetime": "1s",
            "service_level_achieved": 0
          }
        ],
        "metrics_by_skill_collection": [
          {
            "date_range": {
              "start_datetime": "1s",
              "end_datetime": "1s"
            },
            "metric_type": "FTE_REQUIRED_VS_ACHIEVED_SIMPLE",
            "skill_collection": {
              "skill_profile_category_type": "SINGLE_SKILL_PROFILE",
              "skill_profile_category_sid": 0
            },
            "total_calls_required": 0,
            "total_ftes_achieved": 0,
            "num_intervals_with_required_calls": 0,
            "num_intervals_with_ftes_but_no_schedules": 0,
            "num_intervals_with_ftes_but_no_forecasted_calls": 0,
            "total_unscheduled_calls": 0,
            "total_unnecessary_ftes": 0,
            "interval_width_in_minutes": 0,
            "fte_intervals": [
              {
                "start_datetime": "1s",
                "required_calls": 0,
                "achieved_ftes": 0
              }
            ],
            "service_level_intervals": [
              {
                "start_datetime": "1s",
                "service_level_achieved": 0
              }
            ]
          }
        ]
      }
    ],
    "performance_metrics_v2": [
      {
        "date_range": {
          "start_datetime": "1s",
          "end_datetime": "1s"
        },
        "metric_type": "FTE_REQUIRED_VS_ACHIEVED_SIMPLE",
        "total_fte_intervals_required": 0,
        "total_fte_intervals_achieved": 0,
        "num_intervals_with_call_ftes": 0,
        "num_intervals_with_shift_ftes": 0,
        "num_intervals_with_call_ftes_but_no_shifts": 0,
        "num_intervals_with_shifts_but_no_call_ftes": 0,
        "total_underscheduled_call_ftes": 0,
        "total_overscheduled_call_ftes": 0,
        "interval_width_in_minutes": 0,
        "fte_occupancy_intervals": [
          {
            "start_datetime": "1s",
            "required_fte_occupancy": 0,
            "achieved_fte_occupancy": 0,
            "required_fte": 0,
            "achieved_fte": 0,
            "productive_fte": 0,
            "achieved_fte_with_shrinkage_applied": 0,
            "productive_fte_with_shrinkage_applied": 0
          }
        ],
        "service_level_intervals": [
          {
            "start_datetime": "1s",
            "service_level_achieved": 0
          }
        ],
        "metrics_by_skill_collection": [
          {
            "date_range": {
              "start_datetime": "1s",
              "end_datetime": "1s"
            },
            "metric_type": "FTE_REQUIRED_VS_ACHIEVED_SIMPLE",
            "skill_collection": {
              "skill_profile_category_type": "SINGLE_SKILL_PROFILE",
              "skill_profile_category_sid": 0
            },
            "total_fte_intervals_required": 0,
            "total_fte_intervals_achieved": 0,
            "num_intervals_with_call_ftes": 0,
            "num_intervals_with_shift_ftes": 0,
            "num_intervals_with_call_ftes_but_no_shifts": 0,
            "num_intervals_with_shifts_but_no_call_ftes": 0,
            "total_underscheduled_call_ftes": 0,
            "total_overscheduled_call_ftes": 0,
            "interval_width_in_minutes": 0,
            "fte_occupancy_intervals": [
              {
                "start_datetime": "1s",
                "required_fte_occupancy": 0,
                "achieved_fte_occupancy": 0,
                "required_fte": 0,
                "achieved_fte": 0,
                "productive_fte": 0,
                "achieved_fte_with_shrinkage_applied": 0,
                "productive_fte_with_shrinkage_applied": 0
              }
            ],
            "service_level_intervals": [
              {
                "start_datetime": "1s",
                "service_level_achieved": 0
              }
            ],
            "total_required_fte": 0,
            "total_achieved_fte": 0,
            "total_productive_fte": 0,
            "total_achieved_fte_with_shrinkage_applied": 0,
            "total_productive_fte_with_shrinkage_applied": 0
          }
        ],
        "total_required_fte": 0,
        "total_achieved_fte": 0,
        "total_productive_fte": 0,
        "total_achieved_fte_with_shrinkage_applied": 0,
        "total_productive_fte_with_shrinkage_applied": 0
      }
    ],
    "published_schedule_sid": 0
  },
  "diagnostics": [
    {
      "level": "INFORMATION",
      "code": "GENERAL",
      "source_entity": {
        "parent_type": "CALL_CENTER_NODE",
        "parent_sid": 0
      },
      "message": "string"
    }
  ]
}

🔴500Server Error