UpdateSkillProfile

POST

https://api.cbf.tcn.com/api/v1alpha1/wfm/updateskillprofile

Updates the @name, and averages of a skill profile that has the given @skill_profile_sid.
It also updates it to no longer be unnamed.
Errors:

grpc.Invalid: the @skill_profile_sid, @name or averages in the request are invalid.

grpc.Internal: error occurs when updating the skill profile.

grpc.NotFound: entry to be updated doesn't exist.

Request

Authorization

JWT Bearer

Add the parameter

Authorization

to Headers

Example:

Authorization: ********************

Body Params application/jsonRequired

Example

{
    "skill_profile_sid": 0,
    "name": "string",
    "description": "string",
    "average_speed_of_answer_in_seconds": 0,
    "average_handle_time_in_seconds": 0,
    "average_after_call_work_in_seconds": 0,
    "average_time_to_abort_in_seconds": 0,
    "are_averages_manual": true,
    "average_talk_time_in_seconds": 0
}

Request Code Samples

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

curl --location --request POST 'https://api.cbf.tcn.com/api/v1alpha1/wfm/updateskillprofile' \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data-raw '{
    "skill_profile_sid": 0,
    "name": "string",
    "description": "string",
    "average_speed_of_answer_in_seconds": 0,
    "average_handle_time_in_seconds": 0,
    "average_after_call_work_in_seconds": 0,
    "average_time_to_abort_in_seconds": 0,
    "are_averages_manual": true,
    "average_talk_time_in_seconds": 0
}'

Responses

🟢200OK

application/json

Success

Body

Example

{}

🟢200Success

Modified at 2025-09-26 15:44:58

ListSkillProfiles

UpdateSkillProfileProficiencies