{
"enable_agent_gateway_title_bar": true,
"default_agent_dial_in": "string",
"require_end_call_confirmation": true,
"enable_authorization_by_ip": true,
"authorized_ip_addresses": [
"string"
],
"initial_agent_status": "INITIAL_AGENT_STATUS_READY",
"enable_agent_pause": true,
"agent_pause_option_set": {
"enabled": true,
"set_sid": 0
},
"default_agent_pause_option": "string",
"enable_pause_option_reset": true,
"triggered_pause_status_pause_code_waiting": "string",
"triggered_pause_status_pause_code_wrapup": "string",
"display_recording_indicator": true,
"enable_call_recording_pause": true,
"call_recording_pause_confirmation": true,
"call_recording_delay": 0,
"enable_pause_recording_on_hold": true,
"enable_envision_screen_recording": true,
"agent_screen_recording": true,
"enable_agent_simple_hold": true,
"enable_agent_multi_accept": true,
"pause_agent_after_multi_accept": true,
"hold_queue_monitoring": {
"enabled": true,
"agent_routing": "AGENT_ROUTING_ANY_AGENT",
"required_hunt_group_routing": 0,
"preferred_hunt_group_routing": 0
},
"display_machine_deliver": true,
"display_linkback_hunt_group": true,
"display_sip_header_data": true,
"display_ivr_navigation_keys": true,
"display_data_collect_data": true,
"display_data_dipped_data": {
"display_data_dip_data": true,
"data_dip_display_keys": [
"string"
]
},
"integration_data_display": {
"display_integration_data": true,
"integration_display_keys": [
"string"
]
},
"journey_data_display": {
"display_journey_data": true,
"journey_display_keys": [
"string"
]
},
"agent_call_history_scope": "AGENT_CALL_HISTORY_SCOPE_NONE",
"agent_login_gui_statistics_display": {
"display_agent_login_gui_statistics": true,
"agent_login_gui_statistics_template": 0
},
"phone_zip_metadata_display": {
"display_phone_zip_metadata": true,
"phone_zip_metadata_keys": [
"DISPLAY_OPTION_ADMIN_CODE_1"
]
},
"display_skills": true,
"display_web_links": true,
"enable_agent_hunt_group_reassignment": true,
"disallowed_hunt_groups": {
"enabled": true,
"hunt_groups": [
0
]
},
"enable_manual_approval_of_calls": true,
"require_manual_approval_number": true,
"enable_manual_approval_of_sms": true,
"require_manual_approval_number_sms": true,
"disable_reject_option_for_approvers": true,
"alphanumeric_keypad": {
"enabled": true,
"delimiter": "ALPHANUMERIC_KEYPAD_DELIMITER_ASTERISK"
},
"enable_call_desktop_notifications": true,
"inbound_compliance_metadata": {
"enabled": true,
"optional_data": [
0
],
"required_data": [
0
]
},
"enable_agent_intercom": true,
"prepare_state_call_delivery": {
"manual_dial": true,
"preview_dial": true
}
}