CreateTicketAction

POST

https://api.cbf.tcn.com/api/v1alpha1/tickets/tickets/createticketaction

Tickets

Public method to assign a ticket

Request

Authorization

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Body Params application/json

ticket_action

optional

TICKET_ACTION - New messgae have actions mapped to tickets

One of

email_context

sms_context

voice_context

callback_context

object

CallbackContext

optional

Message for Voice Callback Context

start_ts

string <date-time>

google.protobuf.Timestamp

optional

A Timestamp represents a point in time independent of any time zone or local
calendar, encoded as a count of seconds and fractions of seconds at
nanosecond resolution. The count is relative to an epoch at UTC midnight on
January 1, 1970, in the proleptic Gregorian calendar which extends the
Gregorian calendar backwards to year one.

All minutes are 60 seconds long. Leap seconds are "smeared" so that no leap
second table is needed for interpretation, using a 24-hour linear
smear.

The range is from 0001-01-01T00:00:00Z to 9999-12-31T23:59:59.999999999Z. By
restricting to that range, we ensure that we can convert to and from RFC
3339 date strings.

Examples

Example 1: Compute Timestamp from POSIX time().

Timestamp timestamp;
timestamp.set_seconds(time(NULL));
timestamp.set_nanos(0);

Example 2: Compute Timestamp from POSIX gettimeofday().

struct timeval tv;
gettimeofday(&tv, NULL);

Timestamp timestamp;
timestamp.set_seconds(tv.tv_sec);
timestamp.set_nanos(tv.tv_usec * 1000);

Example 3: Compute Timestamp from Win32 GetSystemTimeAsFileTime().

FILETIME ft;
GetSystemTimeAsFileTime(&ft);
UINT64 ticks = (((UINT64)ft.dwHighDateTime) << 32) | ft.dwLowDateTime;

// A Windows tick is 100 nanoseconds. Windows epoch 1601-01-01T00:00:00Z
// is 11644473600 seconds before Unix epoch 1970-01-01T00:00:00Z.
Timestamp timestamp;
timestamp.set_seconds((INT64) ((ticks / 10000000) - 11644473600LL));
timestamp.set_nanos((INT32) ((ticks % 10000000) * 100));

Example 4: Compute Timestamp from Java System.currentTimeMillis().

long millis = System.currentTimeMillis();

Timestamp timestamp = Timestamp.newBuilder().setSeconds(millis / 1000)
.setNanos((int) ((millis % 1000) * 1000000)).build();

Example 5: Compute Timestamp from current time in Python.

timestamp = Timestamp()
timestamp.GetCurrentTime()

JSON Mapping

In JSON format, the Timestamp type is encoded as a string in the
RFC 3339 format. That is, the
format is "{year}-{month}-{day}T{hour}:{min}:{sec}[.{frac_sec}]Z"
where {year} is always expressed using four digits while {month}, {day},
{hour}, {min}, and {sec} are zero-padded to two digits each. The fractional
seconds, which can go up to 9 digits (i.e. up to 1 nanosecond resolution),
are optional. The "Z" suffix indicates the timezone ("UTC"); the timezone
is required. A proto3 JSON serializer should always use UTC (as indicated by
"Z") when printing the Timestamp type and a proto3 JSON parser should be
able to accept both UTC and other timezones (as indicated by an offset).

For example, "2017-01-15T01:30:15.01Z" encodes 15.01 seconds past
01:30 UTC on January 15, 2017.

In JavaScript, one can convert a Date object to this format using the
standard
toISOString()
method. In Python, a standard datetime.datetime object can be converted
to this format using
strftime with
the time format spec '%Y-%m-%dT%H:%M:%S.%fZ'. Likewise, in Java, one can use
the Joda Time's ISODateTimeFormat.dateTime() to obtain a formatter capable of generating timestamps in this format.

Examples:

1s1.000340012s

expiry_ts

string <date-time>

google.protobuf.Timestamp

optional

All minutes are 60 seconds long. Leap seconds are "smeared" so that no leap
second table is needed for interpretation, using a 24-hour linear
smear.

The range is from 0001-01-01T00:00:00Z to 9999-12-31T23:59:59.999999999Z. By
restricting to that range, we ensure that we can convert to and from RFC
3339 date strings.

Examples

Example 1: Compute Timestamp from POSIX time().

Timestamp timestamp;
timestamp.set_seconds(time(NULL));
timestamp.set_nanos(0);

Example 2: Compute Timestamp from POSIX gettimeofday().

struct timeval tv;
gettimeofday(&tv, NULL);

Timestamp timestamp;
timestamp.set_seconds(tv.tv_sec);
timestamp.set_nanos(tv.tv_usec * 1000);

Example 3: Compute Timestamp from Win32 GetSystemTimeAsFileTime().

FILETIME ft;
GetSystemTimeAsFileTime(&ft);
UINT64 ticks = (((UINT64)ft.dwHighDateTime) << 32) | ft.dwLowDateTime;

Example 4: Compute Timestamp from Java System.currentTimeMillis().

long millis = System.currentTimeMillis();

Timestamp timestamp = Timestamp.newBuilder().setSeconds(millis / 1000)
.setNanos((int) ((millis % 1000) * 1000000)).build();

Example 5: Compute Timestamp from current time in Python.

timestamp = Timestamp()
timestamp.GetCurrentTime()

JSON Mapping

For example, "2017-01-15T01:30:15.01Z" encodes 15.01 seconds past
01:30 UTC on January 15, 2017.

Examples:

1s1.000340012s

action_type

object

ActionType

optional

action_sla_id

array[object (Sla) {4}]

action_sla_id

optional

SLA Id for the ACTION

work_done_by

string

work_done_by

optional

work done by

ticket_code

string

ticket_code

optional

ticket_code

ticket_action_id

integer <int64> | string

ticket_action_id

optional

snowflake id

action_id

integer <int64> | string

action_id

optional

action id from ACTION_MASTER table, Only callback for now

ticket_id

integer <int64> | string

ticket_id

deprecated

ticket id from ticket table

state

integer <int64> | string

state

optional

Ticket action status can be 1 == AVAILABLE and 2 == NOT AVAILABLE

action_skills

array[string]

action_skills

optional

Skills needed for the action to be completed
For action we need only skill id and not mandatory/optional

email_context

object

EmailbackContext

required

Message for EMAIL Callback Context

Example

{
  "ticket_action": {
    "email_context": {
      "contact_name": "string",
      "to_email": "string",
      "from_email": "string"
    }
  }
}

Request samples

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

curl --location --request POST 'https://api.cbf.tcn.com/api/v1alpha1/tickets/tickets/createticketaction' \
--header 'Content-Type: application/json' \
--data-raw '{
    "ticket_action": {
        "email_context": {
            "contact_name": "string",
            "to_email": "string",
            "from_email": "string"
        }
    }
}'

Responses

🟢200OK

application/json

Success

Body

ticket_action

optional

TICKET_ACTION - New messgae have actions mapped to tickets

One of

email_context

sms_context

voice_context

callback_context

object

CallbackContext

optional

Message for Voice Callback Context

start_ts

string <date-time>

google.protobuf.Timestamp

optional

All minutes are 60 seconds long. Leap seconds are "smeared" so that no leap
second table is needed for interpretation, using a 24-hour linear
smear.

The range is from 0001-01-01T00:00:00Z to 9999-12-31T23:59:59.999999999Z. By
restricting to that range, we ensure that we can convert to and from RFC
3339 date strings.

Examples

Example 1: Compute Timestamp from POSIX time().

Timestamp timestamp;
timestamp.set_seconds(time(NULL));
timestamp.set_nanos(0);

Example 2: Compute Timestamp from POSIX gettimeofday().

struct timeval tv;
gettimeofday(&tv, NULL);

Timestamp timestamp;
timestamp.set_seconds(tv.tv_sec);
timestamp.set_nanos(tv.tv_usec * 1000);

Example 3: Compute Timestamp from Win32 GetSystemTimeAsFileTime().

FILETIME ft;
GetSystemTimeAsFileTime(&ft);
UINT64 ticks = (((UINT64)ft.dwHighDateTime) << 32) | ft.dwLowDateTime;

Example 4: Compute Timestamp from Java System.currentTimeMillis().

long millis = System.currentTimeMillis();

Timestamp timestamp = Timestamp.newBuilder().setSeconds(millis / 1000)
.setNanos((int) ((millis % 1000) * 1000000)).build();

Example 5: Compute Timestamp from current time in Python.

timestamp = Timestamp()
timestamp.GetCurrentTime()

JSON Mapping

For example, "2017-01-15T01:30:15.01Z" encodes 15.01 seconds past
01:30 UTC on January 15, 2017.

Examples:

1s1.000340012s

expiry_ts

string <date-time>

google.protobuf.Timestamp

optional

All minutes are 60 seconds long. Leap seconds are "smeared" so that no leap
second table is needed for interpretation, using a 24-hour linear
smear.

The range is from 0001-01-01T00:00:00Z to 9999-12-31T23:59:59.999999999Z. By
restricting to that range, we ensure that we can convert to and from RFC
3339 date strings.

Examples

Example 1: Compute Timestamp from POSIX time().

Timestamp timestamp;
timestamp.set_seconds(time(NULL));
timestamp.set_nanos(0);

Example 2: Compute Timestamp from POSIX gettimeofday().

struct timeval tv;
gettimeofday(&tv, NULL);

Timestamp timestamp;
timestamp.set_seconds(tv.tv_sec);
timestamp.set_nanos(tv.tv_usec * 1000);

Example 3: Compute Timestamp from Win32 GetSystemTimeAsFileTime().

FILETIME ft;
GetSystemTimeAsFileTime(&ft);
UINT64 ticks = (((UINT64)ft.dwHighDateTime) << 32) | ft.dwLowDateTime;

Example 4: Compute Timestamp from Java System.currentTimeMillis().

long millis = System.currentTimeMillis();

Timestamp timestamp = Timestamp.newBuilder().setSeconds(millis / 1000)
.setNanos((int) ((millis % 1000) * 1000000)).build();

Example 5: Compute Timestamp from current time in Python.

timestamp = Timestamp()
timestamp.GetCurrentTime()

JSON Mapping

For example, "2017-01-15T01:30:15.01Z" encodes 15.01 seconds past
01:30 UTC on January 15, 2017.

Examples:

1s1.000340012s

action_type

object

ActionType

optional

action_sla_id

array[object (Sla) {4}]

action_sla_id

optional

SLA Id for the ACTION

work_done_by

string

work_done_by

optional

work done by

ticket_code

string

ticket_code

optional

ticket_code

ticket_action_id

integer <int64> | string

ticket_action_id

optional

snowflake id

action_id

integer <int64> | string

action_id

optional

action id from ACTION_MASTER table, Only callback for now

ticket_id

integer <int64> | string

ticket_id

deprecated

ticket id from ticket table

state

integer <int64> | string

state

optional

Ticket action status can be 1 == AVAILABLE and 2 == NOT AVAILABLE

action_skills

array[string]

action_skills

optional

Skills needed for the action to be completed
For action we need only skill id and not mandatory/optional

email_context

object

EmailbackContext

required

Message for EMAIL Callback Context

Example

{
  "ticket_action": {
    "email_context": {
      "contact_name": "string",
      "to_email": "string",
      "from_email": "string"
    }
  }
}

🔴500Server Error

AssignTicketAction

ChangeTicketStatus