ListAgentStatesForDay

POST

https://api.cbf.tcn.com/api/v1alpha1/wfm/listagentstatesforday

List the real time agent states for published schedule and the org sending the request, starting on the given @start_datetime.
If the @end_datetime is set, all agent state sequences will be returned for the range between @start_datetime and @end_datetime.
If @end_datetime is not set, the agent state sequences will be returned over a 24 hour period or until the current time, whichever is shorter.
DEPRECATED as of Dec/10/2024 - Use ListRealTimeManagementStates instead.
Errors:

grpc.Invalid: the @start_datetime is invalid or beyond the current datetime.

grpc.Internal: error occurs when listing the agent states.

Request

Authorization

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Body Params application/json

Example

Request Code Samples

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

curl --location --request POST 'https://api.cbf.tcn.com/api/v1alpha1/wfm/listagentstatesforday' \
--header 'Content-Type: application/json' \
--data-raw ''

Responses

🟢200OK

application/json

Success

Body

Example

🔴500Server Error

Modified at 2025-08-14 21:02:57

ListAdherenceDiagnostics

ListRealTimeManagementStates