CalculateTrainingDataAveragesForSkillProfile

Calculates and returns the averages in the training data for the given @skill_profile_sid.
Averages to be returned will be weighted by the number of calls that each training data interval has.
The start time that the training data will be averaged can be modified based on the forecasting parameter @averages_calculation_range_in_months,
which will subtract that many months from the training data range end datetime and set it as the start time.
If @averages_calculation_range_in_months is 0, it will use the training data range start datetime.

Errors:

grpc.Invalid: the @skill_profile_sid in the request is invalid.

grpc.NotFound: the @skill_profile_sid given is not found.

grpc.Internal: error occurs when calculating the averages from the training data.

Request

Authorization

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Body Params application/json

Request message for the CalculateTrainingDataAveragesForSkillProfile RPC

skill_profile_sid

integer <int64> | string

skill_profile_sid

optional

The training data used to calculate the averages will belong to this skill profile.

Example

{
    "skill_profile_sid": 0
}

Request samples

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

Responses

🟢200OK

application/json

Success

Body

Response message for the CalculateTrainingDataAveragesForSkillProfile RPC

average_speed_of_answer_in_seconds

number <float>

average_speed_of_answer_in_seconds

optional

averages found in the training data set.

average_handle_time_in_seconds

number <float>

average_handle_time_in_seconds

deprecated

Deprecated as of Apr/25/2025: use average_talk_time_in_seconds instead.

average_after_call_work_in_seconds

number <float>

average_after_call_work_in_seconds

optional

average_time_to_abort_in_seconds

number <float>

average_time_to_abort_in_seconds

optional

average_talk_time_in_seconds

number <float>

average_talk_time_in_seconds

optional

Example

{
    "average_speed_of_answer_in_seconds": 0,
    "average_handle_time_in_seconds": 0,
    "average_after_call_work_in_seconds": 0,
    "average_time_to_abort_in_seconds": 0,
    "average_talk_time_in_seconds": 0
}

🔴500Server Error