wfo.vanalytics.v2.Chat(Chat)

Chat defines channel specific transcript metadata.
{
    "conversation_sid": 0,
    "threads": [
        {
            "id": 0,
            "segments": [
                {
                    "text": "string",
                    "offset": "string"
                }
            ],
            "user_id": "string",
            "sentiment": {
                "overall": {
                    "positive": 0,
                    "neutral": 0,
                    "negative": 0
                },
                "worst": "TRANSCRIPT_SENTIMENT_TONE_UNKNOWN",
                "dominant": "TRANSCRIPT_SENTIMENT_TONE_UNKNOWN",
                "last": "TRANSCRIPT_SENTIMENT_TONE_UNKNOWN",
                "samples": [
                    {
                        "estimate": {
                            "positive": 0,
                            "neutral": 0,
                            "negative": 0
                        },
                        "offset": "string",
                        "duration": "string"
                    }
                ]
            }
        }
    ],
    "phone": {
        "raw": "string"
    },
    "customer_name": "string",
    "campaign_sid": 0,
    "email_address": "string",
    "agent_response": {
        "property1": {
            "values": [
                "string"
            ]
        },
        "property2": {
            "values": [
                "string"
            ]
        }
    }
}