ReplaceAgentOnPublishedSchedule

POST

https://api.cbf.tcn.com/api/v1alpha1/wfm/replaceagentonpublishedschedule

Replaces @wfm_agent_sid_to_remove with @wfm_agent_sid_to_add on the shifts for the given parameters on the published schedule for the org sending the request.
If @skip_overlapping_shifts, shifts with an overlap conflict will be skipped, otherwise overlap conflicts will cause a diagnostic to be returned.
Does not enforce skill proficiencies. To check skill proficiencies for shift replacement use ListValidAgentsForReplacement.
Only replaces the agent on the published schedule. To replace the agent on a draft schedule use the ReplaceAgentOnScheduleV1 endpoint.
Errors:

grpc.Invalid: the request data is invalid.

grpc.Internal: error occurs when replacing the @wfm_agent_sid_to_remove.

Request

Authorization

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Body Params application/json

No schema defined

Example

Request samples

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

curl --location --request POST 'https://api.cbf.tcn.com/api/v1alpha1/wfm/replaceagentonpublishedschedule' \
--header 'Content-Type: application/json' \
--data-raw ''

Responses

🟢200OK

application/json

Success

Body

No schema defined

Example

🔴500Server Error

Modified at 2025-07-16 17:00:31

DeletePublishedShifts

RemoveAgentFromPublishedSchedule