UpsertRegressionForecast

POST

https://api.cbf.tcn.com/api/v1alpha1/wfm/upsertregressionforecast

Builds a regression forecast for the org using the given @regression_template and saves the resulting intervals in the db.
It will generate forecast intervals for the skill profiles sids in @save_forecasts_for_skill_profile_sids,
if the list is empty or has no valid skill profile sids, it will generate and save forecasts for all active skill profiles.
If any intervals produced already exist in the db, they will be replaced with the ones produced.
Errors:

grpc.Invalid: the @regression_template in the request is invalid.

grpc.Internal: error occurs when upserting the regression forecast.

Request

Authorization

JWT Bearer

Add the parameter

Authorization

to Headers

Example:

Authorization: ********************

Body Params application/jsonRequired

Example

{
    "regression_template": {
        "regression_template_sid": 0,
        "name": "string",
        "model_type": "RANDOM_FOREST",
        "exclude_call_data_for_n_weeks": 0,
        "num_weeks_ago_to_emphasize": 0,
        "max_deviation": 0,
        "trend_sensitivity": 0,
        "exclude_intervals_with_no_calls": true,
        "avgs_processing_type": "FORECAST",
        "include_seasonality": true,
        "include_trend": true
    },
    "average_speed_of_answer_in_seconds": 0,
    "average_handle_time_in_seconds": 0,
    "average_after_call_work_in_seconds": 0,
    "average_time_to_abort_in_seconds": 0,
    "skill_profile_sids_to_forecast": [
        0
    ],
    "average_talk_time_in_seconds": 0
}

Request Code Samples

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

curl --location --request POST 'https://api.cbf.tcn.com/api/v1alpha1/wfm/upsertregressionforecast' \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data-raw '{
    "regression_template": {
        "regression_template_sid": 0,
        "name": "string",
        "model_type": "RANDOM_FOREST",
        "exclude_call_data_for_n_weeks": 0,
        "num_weeks_ago_to_emphasize": 0,
        "max_deviation": 0,
        "trend_sensitivity": 0,
        "exclude_intervals_with_no_calls": true,
        "avgs_processing_type": "FORECAST",
        "include_seasonality": true,
        "include_trend": true
    },
    "average_speed_of_answer_in_seconds": 0,
    "average_handle_time_in_seconds": 0,
    "average_after_call_work_in_seconds": 0,
    "average_time_to_abort_in_seconds": 0,
    "skill_profile_sids_to_forecast": [
        0
    ],
    "average_talk_time_in_seconds": 0
}'

Responses

🟢200OK

application/json

Success

Body

Example

{}

🟢200Success

Modified at 2025-09-26 15:44:58

ListCallProfileTemplates

UpsertForecastDataDelta